BELLAMI Hair

We're happy to hear that our extensions' quality exceeded your expectations. It's great to know the strands' strength and thickness stood out to you. We appreciate your kind words regarding the support you received; we're glad we provided efficient resolutions. Thanks for sharing your experience!

Hi, I sincerely apologize that your experience did not meet your expectations. We understand how frustrating it would be to invest in a new set of extensions and feel disappointed with the quality upon opening and wearing them. We take concerns regarding hair quality very seriously and would genuinely like the opportunity to review what happened. However, we have not been able to locate additional information from you regarding your order or the issues you experienced, which has prevented us from investigating further. We would love the chance to speak with you directly and learn more about your experience. Please contact our Customer Service team at 844-235-5264 and ask to speak with Nicki. I would be happy to discuss your concerns personally and see how we can help. Again, we're sorry to hear about your disappointment and appreciate you sharing your feedback. We hope you'll give us the opportunity to connect with you and look into this matter further. Warm regards, Nicki

Hello Thank you again for taking the time to speak with us. It was truly a pleasure connecting with you, and I appreciate the opportunity to better understand and work through your concerns together. I know situations like this can be frustrating, so I’m glad we were able to find a resolution. Your experience means a great deal to us, and your willingness to work through this together is sincerely appreciated. If you have any additional questions or need further support, please don’t hesitate to reach out—we’re always here to help and want to ensure you continue to have the best possible experience. Nicki

Thank you Tanya. We appreciate you letting us know about your order issue. We are glad that Arlene was able to take of you and that it resolved quickly after you contacted us, and we appreciate your patience

Thanks Sheana. We're happy to hear that our team were helpful and understanding! We appreciate you sharing your positive experience with Valerie and the team. We are so glad we could resolve the delivery issue quickly for you. Thanks for taking the time to share your feedback !

We appreciate the 5 stars Trisha. We're glad you enjoyed your experience with our and color matching Team. Thank you for sharing your positive feedback with us, we'll pass your kind comments back to our team.

We're Thankful for you too Dakota. We appreciate the feedback & I'll pass on the praise to Arlene!

Hello, Thank you for sharing your feedback. It was truly a pleasure connecting with you and taking the time to work through this together. I’m sorry again for the experience you had and understand how frustrating situations like this can be. Please know that we have also notified our quality team, and they will be looking further into this to ensure we continue improving our products and processes. We genuinely appreciate you allowing us the opportunity to address your concerns, and your feedback means a great deal to us as we continue to improve. If there’s anything more we can do to support you, or if you have any additional questions or concerns, please don’t hesitate to reach out—we’re always here to help. Nicki

Hi, I sincerely apologize that your experience with BELLAMI did not meet your expectations. We never want a customer to feel disappointed with the quality of their purchase, and we're sorry to hear that you feel this way. We would genuinely like the opportunity to look into your concerns; however, we have not yet received additional information regarding the issues you experienced with the hair. Without those details, we're unable to properly investigate what may have occurred. If you're willing, we would love to speak with you directly and learn more about your experience. Please contact our Customer Service team at 844-235-5264 and ask to speak with Nicki. I would be happy to discuss your concerns personally and see how we can assist. Again, we apologize for your disappointment and appreciate your feedback. We hope you'll give us the opportunity to connect with you and better understand the situation. Warm regards, Nicki

Hi, I sincerely apologize for your experience and understand how disappointing it must be to invest in 22" extensions and feel that they have significantly lost length within just a few months despite following proper care practices. We take concerns like this very seriously, which is why we previously reached out and requested additional information from you so that we could further investigate the issue. We would genuinely like the opportunity to review your concerns in more detail and better understand what may have happened with your extensions. I've also asked that you contact our Customer Service team and ask to speak with Nicki directly. I would love the opportunity to discuss your experience personally and see how we can help. Customer Service: 844-235-5264 Please ask for Nicki We truly value your feedback and your business, and we're sorry that this experience has left you feeling disappointed. We hope you'll give us the chance to speak with you and look further into your concerns. Warm regards, Nicki