At Belle Flame we provide you with an excellent shopping experience as our client’s satisfaction is our top priority. We have managed to build up a reputable establishment online. We have a great team and aim to grow our business more and more, offering our customers the best of products and service out there. We are proud to sell products Manufactured in the USA and have curated and partnered with top manufacturers in the industry which only translates in delivering our clients the best products in the market, brand new and with full warranty. All of this without having to leave your home since we will send your order directly to your door at no cost.
以上内容由商家自行提供，未经平台核实。Belle Flame （belleflame.com）在 OK.one 的综合评分为 2.5 分（满分 5 分），基于本站收录的 100 条用户评价，属于家居与园艺分类，口碑较差。57% 的评价为 1 星，差评比例偏高；商家尚未回复差评。数据最后更新于 2026-09-07。
Most reviewers were somewhat happy with their experience overall. Consumers frequently find the ordering process straightforward and appreciate the competitive prices available for a variety of heating products. Many people also mention receiving their items in good condition, accompanied by fast shipping times that met their expectations. Shoppers often highlight helpful staff members who assisted in resolving shipping or order details successfully. However, some customers also noted frustrating issues regarding poor communication and delayed responses from the support team when seeking updates. Other reviewers experienced extended shipping delays, incomplete shipments, and occasionally received damaged goods that required complicated replacements or difficult refund processes.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。I recently purchased a wood burning stove from Belle Flame and had a great experience. Lionel at Belle Flame kept me up-to-date on shipping and I received the stove fairly quickly and it’s working wonderfully! It was significantly cheaper than other retailers.
Charged twice for $350 order. It took several days for my order to ship so I requested to cancel the order, but the order was shipped anyways. A month later I discover that my credit card was charged twice for the same product. I requested a credit and have never heard back. I had to open a dispute with my credit card company. Update: initially I used the name of the person who owns/works at Belle Flame. Belle Flame requested I remove the person’s name, although they never responded to my email requesting a credit.
This is a terrible company do not ever order from them I have emailed, live chatted and called them 15 times and not a single time have they responded. Do not ever order from them
We ordered a tankless water heater and Empire gas floor furnace 8/24 and 8/25/25. When the items didn't arrive when expected, we were told it would be two more weeks. We were told this several times before cancelling the order and requested a refund. They agreed to refund both orders. When the refund wasn't received, they said they did issue a refund to our credit card. As of today, no refund was received or attempted.
THIS IS NOT A REAL COMPANY! THEY ARE SCAMMERS!!! We ordered a pellet stove and after 6 weeks we had no stove and no idea when, or if we'd ever actually receive it. It was very difficult to contact them directly and when I was able to reach someone by phone or email, they said they were waiting to receive the stove from the manufacturer. Total lies. I finally cancelled the order and stayed on the line until I received an email confirming cancellation and refund. I got the email but no refund. I had to file a dispute with the credit card company. After a couple months I won my dispute and was issued a refund. The so called company will get away with stealing the money they collected for a product they never intended to provide.
Sold me a fireplace that doesnt work. I purchased a fireplace from them and it needs one of the parts because it is bad. I have chatted and emailed them countless times since June requesting a $150 part only to be ignored or told to email them the part # even though I include it in every correspondence. I spent over $3600 on this fireplace and expected it to function properly. To not send the part,be ignored or asked rhetorical questions to delay addressing the issue is not professional and irresponsible. Stay away from this company. It is a bait and switch. Advertise low prices and lies about inventory. Dont expect customer service to ever address any issues as it is a clown show. Go elsewhere
I recently placed an order and the wrong burner was sent. Ordered correctly, shipped incorrect. I have emailed and called (left voicemails) multiple times with zero response. Allow I don't think the site is a scam, I do believe you are on your own if you buy from them, therefore I would give the a 1 Star.
Horrible Customer Service We purchased two firebowls from this company. They were weeks late on promised delivery. We ordered them on December 13, 2024 and were promised 4-12 day delivery. They were not received until February of 2025. It was for an HGTV show and they were not delivered in time for the shooting as promised. They offered us a $500 refund for each bowl but we only receive a $100 total credit. We called and texted dozens of times but did NOT receive any response. Then a couple of months after receiving them - they broke. Again we tried dozens of times to contact them without response. We finally contacted the manufacturere directly. They are fixing them. But they too could not get a hold of Belle Flame to verify the purchase. Additionally, we had to purchase two additiional fire bowls (not from them) so the customer would be up and running since we could not get a response back. WE definately would NOT recommend..
I purchased a 48 x 48 hearth pad for my wood stove on Oct. 31 2025. I got confirmation on shipping on Nov. 5 2025. The shipment arrived on Nov. 12 2025. It arrived on a pallet with the hearth pad enclosed in cardboard and strapped to the pallet. After opening the cardboard, the hearth pad was undamaged and ready for use. It was exactly what I ordered. From ordering to the time the product showed up at my door, the process was well worth the time to purchase. I would recommend this company and if I need anything else, I wouldn't hesitate to order from them. Thanks so much!
Best price, product perfect and as described. Fast shipping & great communication. Wouldn’t hesitate to do business with again.
Everything was fine until the blower started making funny noises and not blowing as hard. We asked about a replacement blower or service. They deflected and essentially told us there was nothing wrong with our blower. I had to turn the TV up on Sunday just to hear over the noise from the blower.
Received half my order took forever to get my second half. Parts came damaged been waiting 3 weeks and multiple emails of "the team is working on it" and still no resolution. I will be stopping payment on my order. So ridiculous.
August 13, 2025 I ordered and paid for a standing ceramic fireplace stove with 2 floor pads, the marble inlay and replacement cover kit. I received the fireplace and one floor pad but not the other products. For almost three months I have been texting and trying to get my money back for all of the products they did not send me. They promised they would refund the $680,30 they owe me, but I have not received a check, Venmo or Cash App refund to this day. I have full documentation and copies of over two dozen emails asking for my money back because “they didn’t have the products”. Belle Flame has not kept their word. They have my money and I have no products.
Scam! Check out their better business complaints. 38 complaints of orders not shipping in the last 3 years. I wish I would’ve seen that before ordering. Been waiting 4 months now for a hot water heater and can’t get anyone to respond to an email or answer the phone.
SCAM!!! Buyer beware! They will take your money and never deliver. Read all their reviews before you give them money. I’m not the only one. Go anywhere else.
Fastest delivery I ever experienced with this large and heavy item.
5 Stars - Excellent Experience! I recently ordered a Rushmore 50 from Belle Flame and couldn't be happier with the entire experience. The delivery was impressively quick, and everything arrived in perfect condition without any issues whatsoever. The ordering process was straightforward and easy from start to finish. Belle Flame proved to be a highly reputable company that stands behind their products and service. I felt confident throughout the entire transaction, and they exceeded my expectations. If you're considering purchasing from Belle Flame, I highly recommend them. Great products, fast shipping, and a hassle-free experience - what more could you ask for?
I placed an online order for a tankless water heater with Belle Flame for $2,013.14 on 8/21/2025. After contacting them for an update, I was told that it would ship on 9/08/25. After checking with them again on 9/10/25, I was told it would now ship on 9/23/25. They tried to offer me an inferior water heater as a substitute. I then checked with them again on 9/23/25 after not receiving the order or hearing from them. They did not respond. I contacted them again on 9/30/25 and asked to cancel the order. They responded on 9/30/25 to say that the order would be canceled. I received the cancellation notice via email that day, which also stated that my payment had been refunded. After not receiving the refund, I contacted them again on 10/8/25 to ask when the refund would be processed. They responded on 10/9, stating that they sent a confirmation of the cancellation. I let them know I had received the notice but had not received the refund. After not hearing from them yet again, I contacted them on 10/13/25 to let them know that I've reached the limit of my patience. They responded that day, stating, "We apologise for the inconvenience. Recently we have changed our payment merchant for which some of the refund are going through. But we have already refunded this from ours end. If you contact with the bank and address the issues to them, it will be fixed." I have filed a dispute with my bank and with the Georgia Attorney General's Consumer Protection Division, but have yet to receive any refund or further response from Belle Flame. It is now Nov. 3rd! Shop at your own risk!!
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