Reviewers had a great experience with this company. People frequently mention that the customer support team is exceptionally helpful, friendly, and quick to respond whenever any questions or concerns arise during purchases. Buyers often describe the jewellery as lovely and truly appreciate how smoothly unexpected problems get sorted out by dedicated staff members.
However, some customers also noted that their online orders were significantly delayed, taking many weeks to arrive without proper communication or tracking updates. A few people were dissatisfied with the overall product quality, mentioning broken items, faulty clasps, or issues with the engraving and incorrect sizing.
bracelet broke but ,,issue was dealt with in good manner and time :)
Belovejewel 回复2025-12-24
Dear MSKIMHARRIS
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Ive tried contacting about my order, heard nothing back. I ordered a ring for christmas. The communication is rubbish.
Belovejewel 回复2025-12-23
Dear Jessica
We sincerely apologize for the long wait time you experienced when contacting customer service.
Due to a recent surge in inquiries, some information processing has been delayed.
To improve overall service efficiency, we are optimizing our processes and gradually increasing our customer service team staff.
If you still have unresolved issues or require further assistance, please contact us directly via the following email address. We will prioritize your issue as quickly as possible:
Customer Service Email: [email protected]
Thank you for your understanding and patience. We will use this as a driving force to continuously improve our service experience and strive to live up to your trust and support.
Best regards
Olivia
Ordered on the 6th and paid for express…still not received
Ordered on the 6th and paid for express shipping at an extra cost. Emailed them and they said there was a delay and would be processed within 10 days. Still have not received my order or had any confirmation that it’s been shipped. Very disappointed as I had explained this was meant to be a Christmas present and customer service said they will keep in contact with me. I’m now being ignored
The reply you’ve just sent is not true. I’ve tried the tacking and against my postcode it does not show! I am now contacting my bank to help
Belovejewel 回复2025-12-23
Dear Louise
Yodel tracking number:JJD0002234238183627
yodel has successfully delivered to your address. uploaded the successful submission photo on the 16th
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
DO NOT ORDER FROM HERE.
I placed an order on 20th November for a bracelet. Despite the company showing as having its base in Cambridge UK, it is in fact coming from somewhere in China.
I have tried two different emails to get in contact with them to find out where my order is, one of the emails being the one commented on here, yet nobody replies and they go by unanswered.
I have had to put in a dispute with my bank who are now investigating.
Belovejewel 回复2025-12-23
Dear Katie
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: [email protected]
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
I ordered my mums bracelet for xmas in nov and still hasn't arrived so now I have nothing to give my mum for xmas and sent loads of emails and not responded so don't know if this is a scam or not very down as only got 2 days till xmas
Belovejewel 回复2025-12-23
Dear Sophie
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Ordered on the 8th of December as it was plenty of time for it to arrive for Christmas!
Only had email saying “thank you for your order” no order number or tracking number!
I wanted the rings as a Christmas present for my daughter, but that’s obviously not gonna happen! So, I will dispute with my bank to get the full amount back! I can’t give money away for nothing, this is my hard earned money! Shame on the company for just keeping the money! No communication, nothing from the company! Seems all like a scam! It’s actually really disappointing!
Belovejewel 回复2025-12-23
Dear Janin
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Level of customer service I was given was truly awful.
Ordered 3 bracelets beginning of December, no confirmation. No heads up that there’s a delay. I emailed and asked when I was like to receive this. ‘After Christmas, and to purchase more gifts and use the bracelets as every day gifts once received’. They’ve said I can have a 15% refund once I’ve received these items but I really don’t think this is good enough. Money is tight as it is… safe to say I will not be purchasing from these again.
Belovejewel 回复2025-12-22
Dear LRobyn
We are deeply sorry to learn that our compensation plan did not meet your expectations.
We always prioritize protecting customer rights and minimizing inconvenience, and will tailor our compensation plan based on the nature of your order, product condition, and after-sales policy.
We value your feedback and are willing to re-evaluate your order. If you would like further communication or have any other suggestions, please feel free to contact us at the following email address:
Customer Service Email: [email protected]
We look forward to providing you with a more comprehensive service experience.
Best regards
Olivia
Ordered on the 3rd. Still no shipping update and not very great responses from customer service
Contacting bank for a charge back!
Belovejewel 回复2025-12-22
Dear Tara
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Ordered over 2 weeks ago. Product still not shipped and very slow email responses. Beginning to think this is a scam website after reading the other reviews! Will be arranging a charge back through my bank for a full refund from this shambolic company.
Belovejewel 回复2025-12-20
Dear Chelsey
The package was delivered
tracking number:JJD0002234238296850
yodel shows that it was delivered on the 19th
If you haven't received your package or need further confirmation on the current shipping status, please feel free to contact us at the following email address:
Customer Service Email: [email protected]
We will prioritize tracking information and provide appropriate solutions if necessary.
Best regards
Olivia
I bought bracelets for myself and my daughter to celebrate the birth of her twins. I wore mine after they were born lasted a week and just caught on stair newel not hard and mine broke. Because of way chain is impossible to fix. Emailed to let them know no response nothing heard
Belovejewel 回复2025-12-20
Dear Maxine
We sincerely apologize for the malfunction of the product you received.
To assist you as quickly as possible and arrange for compensation or technical assistance,
you can contact the following email address and someone will address your concerns promptly:
Customer Service Email: [email protected]
We promise to take every customer feedback seriously, and product satisfaction is always at the heart of our service.
Once again, we sincerely apologize for this inconvenience and thank you for your understanding and support.
Best regards
Olivia
This is the worst experience I have ever had. I ordered a product beginning of December, and delivery date was shown as 7-10 working days. During this time, I checked with their customer services so many times and I was assured about the timeline. After 2 weeks I was told that, my order will be delivered within 10 working days which will be after Xmas and I want to cancel my order. Refund has been issued but just half of it!!! And for the remaining, I can not reach anyone.
System is awful, service is awful. I havent seen their product but I think it will be awful as well. Never recommend!!!
Belovejewel 回复2025-12-19
Dear kadriye
We sincerely apologize that this purchase did not meet your expectations.
We have taken note of your feedback regarding shipping delays and customer service issues and are working to optimize our shipping process and customer service response times to improve service quality.
If you would like further information or assistance with your order, please feel free to contact us at [email protected]. We will follow up with you as soon as possible.
Thank you for your understanding and feedback.
Best regards
Olivia
Very good quality earrings and great value for money. Delivery was delayed (due to high demand I was told) but the customer service lady (Molly) was excellent, explained why it was late and let me know when it was on the way. So a good response. All in all pleased with the purchase and customer service
Belovejewel 回复2025-12-16
Dear Mitch
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
I have ordered a bracelet for my daughter I tried to track delivery but couldn’t find it
Belovejewel 回复2025-12-15
Dear Tina
We sincerely apologize for the extended period of inactivity in your tracking information. We understand the anxiety and inconvenience this may cause, and we take your order status very seriously.
Due to the multiple carriers involved in cross-border shipping, there may be a brief information lag during package transfer or customs clearance. Please be assured that we have initiated internal follow-up procedures to assist you in contacting the shipping company to verify your package's current status.
If it is convenient for you, please contact us via the email address below, and we will prioritize your response.
Customer Service Email: [email protected]
We promise to continue tracking your package until it is delivered. We hope you will appreciate our dedication and commitment.
Wish you all the best!
Best regards
Olivia
My daughter ordered a gift for me from them & it never turned up!
UPDATE.
Olivia at customer service has been incredibly helpful & my daughter has received a full refund.
Belovejewel 回复2025-12-15
Dear Jayne
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: [email protected]
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
The bracelet itself looks really lovely and makes a great first impression. I’m not sure how long it will last, but for now it definitely looks good. The biggest disappointment, though, was the card that came with it. It was very cheap-looking, extremely small, and even had “daughter” spelt wrong, which really took away from the overall presentation. The bracelet is nice, but the card definitely needs improving.
Belovejewel 回复2025-12-15
Dear Zaheda
We are pleased that the product met your expectations and sincerely apologize for the minor flaw.
If this defect causes any trouble with your use, please feel free to contact us at the following email address, and we will provide an appropriate solution:
Customer Service Email: [email protected]
We look forward to providing you with even more satisfactory service and products in the future.
Best regards
Olivia
Do not buy from this website my two orders never turned up & will not give a refund
Belovejewel 回复2025-12-12
Dear lisa
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
When the bracelet arrived, which I had ordered for my daughter, the box was battered; in fact, the bracelet was not even in the box, it had slipped out into the envelope. On further inspection, I was not happy with the quality. I emailed the company and had an immediate response from Mia, who said they would refund my 20% of the purchase price. I was very sceptical regarding this as I thought the company was a scam, but no, I now have my refund, and my daughter was very happy with the bracelet.
Thank you, Mia, for helping me in this regard.
Belovejewel 回复2025-12-10
Dear Julie
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
My order arrived damaged and a ring missing. I emailed twice, got no reply. Do not order!
Belovejewel 回复2025-12-08
Dear Jill
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: [email protected]
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
I ordered the braclet one month ago and dont have it. I contacted them and they offered 10% discount which i havent had back on my card. I emailed again and asked for a full refund as this was for a wedding gift too late now. They told me to be patient and wait for delivery. Please avoid. I now dont know how to get my money back. Shocking service
Belovejewel 回复2025-12-03
Dear Deborah
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Absolute scam of a company. Asked to cancel a order and the constantly tried ways of talking me out of it. Untill finally they have now refunded but then had the cheek to ask me to give them a 5 star review!
Belovejewel 回复2025-12-01
Dear Kay
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
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