Reviewers had a great experience with this company. People frequently mention that the customer support team is exceptionally helpful, friendly, and quick to respond whenever any questions or concerns arise during purchases. Buyers often describe the jewellery as lovely and truly appreciate how smoothly unexpected problems get sorted out by dedicated staff members.
However, some customers also noted that their online orders were significantly delayed, taking many weeks to arrive without proper communication or tracking updates. A few people were dissatisfied with the overall product quality, mentioning broken items, faulty clasps, or issues with the engraving and incorrect sizing.
Received 41 days after ordering and I could not be more disappointed.
Firstly I have not received the 15% refund discount for the delay.
The quality is very poor. Stones look cheap and tacky. Very disappointed.
Belovejewel 回复2025-11-25
Dear Sarah
We sincerely apologize that your shopping experience did not meet your expectations.
We take your feedback regarding product quality issues very seriously and have already reviewed it with our quality control team.
To better assist you with your issue, please contact us via email. We will promptly provide you with an appropriate solution.
Contact email: [email protected]
Thank you for your feedback. We welcome the opportunity to remedy this unpleasant experience.
Best regards
Olivia
I ordered a mens leather bracelet from this company it had a card with lovely wording on that came with the bracelet. Upon receiving the bracelet it was in a plain box no card. I emailed them and asked for a return . To be told keep it buy your own card (we will knock 3 pound off) and write your own message. On persisting i liked what I ordered a d haven't received what I ordered I wanted to return i was then told it would cost me 70% of what I paid in return fees and to keep and sell it on a online marketplace!!! Shocking unprofessional..avoid avoid avoid if you thinking of ordering for Christmas. Found a UK address on their website and have reported to trading standards...total sham company.
Belovejewel 回复2025-11-21
Dear Ms Barwell
We take issues like this very seriously and ensure that product information is accurate and reliable.
If there is a discrepancy, we will provide you with reasonable solutions such as replacement of the missing product, return, exchange, or refund.
Please contact us through the following channels at your convenience. We will prioritize follow-up and ensure your rights are protected.
Customer Service Email: [email protected]
Thank you for your understanding and support. We look forward to resolving this matter for you.
Best regards
Olivia
Customer service were very helpful and dealt with my issue quickly (order was late)
Belovejewel 回复2025-11-18
Dear Dee
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Order has not arrived mother daughter birthstone bracelets
Belovejewel 回复2025-11-13
Dear Gsynor
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Dear Anthea
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Saw online a bracelet with a beautiful message card included. Received bracelet and personalised card for Daughter. Daughter spelt Daudaughter!! Emailed for a new card to be sent as incorrect spelling.. got offered 15% refund then a further email of 20% refund & told to write my own message on a card or paper!!! That’s their customer service !!!
Belovejewel 回复2025-11-03
Dear Jayne
We are deeply sorry to learn that our compensation plan did not meet your expectations.
We always prioritize protecting customer rights and minimizing inconvenience, and will tailor our compensation plan based on the nature of your order, product condition, and after-sales policy.
We value your feedback and are willing to re-evaluate your order. If you would like further communication or have any other suggestions, please feel free to contact us at the following email address:
Customer Service Email: [email protected]
We look forward to providing you with a more comprehensive service experience.
Best regards
Olivia
After a long wait the mother/daughter birthstone knot bracelets arrived. Wasn’t holding out much hope as looked backed on reviews. Not worth the money, would I buy again from this website-no, very misleading with having a British email address for order, when they have been shipped from china? Takes a while for response in email for customer services, but they did answer. Bracelet very thin and kinked. Jewels part looks flimsy, Might last a day of wearing or slightly longer, who knows. Get nicer sets of more well known places. I won’t be fooled by all the positive reviews on fb and other socials. Total scam for 24 per item.
Belovejewel 回复2025-10-30
Dear Ffyona
Regarding the "detailed design" issue you mentioned, we deeply value your feedback.
As a brand committed to continuous product optimization, we will:
Submit your valuable suggestions to our product design team for review and refinement of product features and details;
If you would like to further clarify specific design issues, please contact us via the following email address. We will listen carefully and address them appropriately:
Customer Service Email: [email protected]
We will continue to work hard to provide a more satisfying product and service experience.
Best regards
Olivia
Initially was very impressed with such a wonderful, personal idea of a present. Ordered, paid, received, took a few weeks, as apparently they are hand made, which is wonderful to know. However, my gift of 6 rings for present for daughter, which she loved, after 2 weeks 2 of the gems fell out of 2 of the rings!! Very sad. HOWEVER, LUNA from belovejewel has gone beyond all expectations and has agreed to replacing rings. The updates from Luna have been amazing and muchly appreciated. Thank you Luna.
Belovejewel 回复2025-10-30
Dear Tracey
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
tiny bracelet, wouldn`t fit a toddler. and the `grandson`vintage bracelet, there was no inscription or card.
Belovejewel 回复2025-10-28
Dear alison
Thank you for your feedback. Due to slight sizing variations between styles and batches, we recommend the following:
If your size is too small or too large, please contact us for an exchange.
If you prefer to keep the product, we can also offer a partial refund or discount.
If you need to return the product, we will provide clear instructions.
Please send your order number and actual measurements to [email protected]. We will promptly resolve the issue.
Thank you for your understanding and support.
Best regards
Olivia
I ordered the mother and daughter bracelet. Thought the words were lovely. It took about 4 weeks to arrive but when i emailed they replied. The bracelet is so much better than the picture. The colours are subtle and an adjustable bracelet to fit all sizes. Only thing i would,say and its minor is the box it comes in could be better. Loved it
Belovejewel 回复2025-10-28
Dear Katy
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
This company tell lies and they gave me a refund which I have not received yet but asked for me to give a good review i did this but still have not received the refund they lie and they don't do as they say the necklace was for my daughter when I received it the chain was all knotted and I couldn't do anything with it so had to buy a new chain as of today 10th October I still have not received my refund. Now they are offerings 20% discount on my next item but I WILL NOT BE BUYING ANYTHING FROM THIS COMPANY EVER AGAIN SO THE 20% THEY CAN KEEP THEIR
20%
Hope ether people don't have so much trouble as I have
Sue Boyce
Belovejewel 回复2025-10-14
Dear Sue,
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Really not happy with my order. It’s taken ages to come. I got the birth stone bracelet. I ordered 5 stones but there is only 4 on it ( one was for my still born daughter and I can only presume as she was born the same month as one of my other children’s stones then they decided to not add it ) The bracelet looks cheap and is tiny, would not fit a child. It is also broken as the clasp will not open at all. Absolute waste of money ! The Olivia email keeps bouncing back also. Don’t waste your money. The 5 star views have to be fake !
Belovejewel 回复2025-10-14
Dear L M ,
We sincerely apologize that your shopping experience did not meet your expectations.
We take your feedback regarding product quality issues very seriously and have already reviewed it with our quality control team.
To better assist you with your issue, please contact us via email. We will promptly provide you with an appropriate solution.
Contact email: [email protected]
Thank you for your feedback. We welcome the opportunity to remedy this unpleasant experience.
Best regards
Olivia
Never received my order. No reply to my emails and no option to track order or request a refund !!!
Belovejewel 回复2025-10-08
Dear Mags,
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: [email protected]
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
Waited several weeks before my rings were shipped and when they arrived it was a big disappointment. It was 3 rings with birthstones and I opted for gold, but it’s really yellow and just looks so cheap and the stones are really small, not like the picture at all. Would love to just retur it, but I know now that I would have to send it to china and pay for shipping which would be just as much as I paid for the rings so what’s the point. I thought it was a UK company. Just stay away
Belovejewel 回复2025-09-16
Dear Malene,
We are deeply sorry to learn that you had an unpleasant experience with this purchase.
Regarding issues with shipping time and product quality, we will immediately forward your feedback to the relevant departments to evaluate and continuously optimize our supply chain and quality control processes.
If you require assistance, please contact us at [email protected].
We will have a dedicated person to assist you. We hope to regain your trust in the future.
Best regards
Olivia
I ordered the birthstone ring for my daughter's birthday, I had no communication from this Company until I raised a dispute through PayPal, then I had one email from them to say it was shipped and then Yodel emailed to say that they would deliver. I was not happy with the quality and asked to return it. They offered me 20% off my next purchase - I refused. They then offered me any product up to 40 pounds - again I refused. They then said that I couldn't return it due to high shipping costs, but if I gave them a five star review then they would give me a full refund, a five star review that I had to prove that I had wrote it. I have received the refund, deleted my five star review and now posted this, please stay away from the Company.
Belovejewel 回复2025-09-16
Dear Irene,
We are deeply sorry to hear that your shopping experience did not meet your expectations. We sincerely apologize for this.
We always prioritize product quality and customer satisfaction. I will forward your valuable feedback to the relevant team for further improvement.
If you still need assistance, please feel free to contact us at [email protected]. We are committed to providing further support and solutions.
Thank you for your feedback and we look forward to providing you with a better experience in the future.
Best regards
Olivia
I'd give this con-pany zero stars if I could. Ordered two rings, one took 6 weeks to arrive and the other one never came. The ring that arrived is 5 sizes bigger than what I ordered, and is completely different to the image on the site. Cheap, nasty, and totally misrepresented. They're now ignoring my emails. Avoid like the plague!
Belovejewel 回复2025-09-16
Dear Claire,
We sincerely apologize for the shipping delay on this order.
Due to the multiple logistics processes involved, delivery may sometimes take longer than expected. We are actively checking with our logistics partners to ensure your package arrives as quickly as possible.
If you haven't received your package or need further confirmation on the current shipping status, please feel free to contact us at the following email address:
Customer Service Email: [email protected]
We will prioritize tracking information and provide appropriate solutions if necessary.
Best regards
Olivia
No communication for ages after the confirmation email went out then after emails to chase finally got it had shipped but was impossible to track the shipment. After another email to chase again was told to be patient and wait a few more days. Finally got an email from Yodel this morning to say it's on its way . It was delivered but the two bracelets I ordered are a huge disappointment both birthday presents for my friend and daughter with our birth stones. What a joke the two stones were mixed up and one bracelet badly tangled and the other broken. A complete waste of money please do not use this company or waste your time even looking at it.
Belovejewel 回复2025-09-16
Dear Ali,
We sincerely apologize for the damaged item you received. This was not the shopping experience we expected, and we are deeply sorry.
To resolve this issue as quickly as possible, please contact us via the following email address. We will promptly verify the situation and provide appropriate compensation or solutions:
Customer Service Email: [email protected]
Once again, we sincerely apologize for this inconvenience and thank you for your patience and trust.
Wish you a happy life!
Best regards
Olivia
Do not buy. They have taken my money and not responded to any email - the Olivia email is also invalid. The 5-star reviews must be fake. I am raising as fraudulent via my bank now.
Belovejewel 回复2025-09-09
Dear Rebecca,
We sincerely apologize for the long wait time you experienced when contacting customer service.
Due to a recent surge in inquiries, some information processing has been delayed.
To improve overall service efficiency, we are optimizing our processes and gradually increasing our customer service team staff.
If you still have unresolved issues or require further assistance, please contact us directly via the following email address. We will prioritize your issue as quickly as possible:
Customer Service Email: [email protected]
Thank you for your understanding and patience. We will use this as a driving force to continuously improve our service experience and strive to live up to your trust and support.
Best regards
Olivia
I am happy with my purchase, but I waited over 4 weeks for it to be shipped and delivered.
Belovejewel 回复2025-09-16
Dear Annmarie,
We are delighted that you are satisfied with our product. We sincerely apologize for the inconvenience caused by the delayed delivery time.
We are implementing a series of proactive measures to continuously optimize your delivery experience.
If you still have questions about your order status, please feel free to contact us. We will do our best to assist you:
📧 Customer Service Email: [email protected]
I hope to welcome you back with even better service in the future.
Best regards
Olivia
My order was promptly dealt with even with the delivery being later than the date given. I had a query and my email was replied to very quickly. Prompt customer service to.
Belovejewel 回复2025-09-09
Dear Customer,
We are delighted that you are satisfied with our product. We sincerely apologize for the inconvenience caused by the delayed delivery time.
We are implementing a series of proactive measures to continuously optimize your delivery experience.
If you still have questions about your order status, please feel free to contact us. We will do our best to assist you:
📧 Customer Service Email: [email protected]
I hope to welcome you back with even better service in the future.
Best regards
Olivia
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