Reviewers had a great experience with this company. People frequently mention that the customer support team is exceptionally helpful, friendly, and quick to respond whenever any questions or concerns arise during purchases. Buyers often describe the jewellery as lovely and truly appreciate how smoothly unexpected problems get sorted out by dedicated staff members.
However, some customers also noted that their online orders were significantly delayed, taking many weeks to arrive without proper communication or tracking updates. A few people were dissatisfied with the overall product quality, mentioning broken items, faulty clasps, or issues with the engraving and incorrect sizing.
Was long time arriving but lexi great by explaining delays in shipping
Belovejewel 回复2025-09-09
Dear customer,
Thank you very much for your appreciation of our handling of this issue.
We always adhere to the principles of efficient and professional service to ensure your shopping experience is smooth and worry-free. Your approval is the greatest encouragement and motivation for our team.
🛠️ We will continue to optimize our service processes and improve processing efficiency, striving to provide you and all our customers with even better support.
Thank you again for your trust and support, and wish you a happy life!
Best regards
Olivia
Liked the item .Just took awhile i personally think that more information about shipping dates would be more helpful
Belovejewel 回复2025-09-09
Dear Customer,
We are delighted that you are satisfied with our product. We sincerely apologize for the inconvenience caused by the delayed delivery time.
We are implementing a series of proactive measures to continuously optimize your delivery experience.
If you still have questions about your order status, please feel free to contact us. We will do our best to assist you:
📧 Customer Service Email: [email protected]
I hope to welcome you back with even better service in the future.
Best regards
Olivia
Scam company. Ordered a ring, having been led to believe this is a UK company and paid for “Royal Mail” shipping. Have received no updates since the initial confirmation of order. Fortunately I paid by PayPal and they issued an immediate refund.
Belovejewel 回复2025-09-16
Dear Tracey,
We understand your concerns and take your feedback very seriously.
Please rest assured that we never intentionally delay or evade shipments in any way. If you haven't received your package, it's most likely due to a logistics issue or incorrect address information.
To resolve your issue as quickly as possible, please contact us at [email protected] and provide your order number. We will prioritize verification and processing your shipment or refund.
Thank you for your patience, and we promise to do our best to resolve your issue.
Best regards
Olivia
I bought the heart entwined mother & daughter rings for Christmas. When they arrived the rings were not a full ring but open backed. This was not shown on the pictures. I emailed the company to ask for a refund which they wouldn’t accept. They said they’d give me half the rings were £50 I wanted my £50 back not £25. After weeks of emails they finally agreed to reimburse me. I sent the rings back costing me £18.10 in postage. I sent them back 9/12/24 to the address they provided. I emailed asking for updates with no reply. I tracked the parcel which was pending to then receive the rings back unopened 25/07/25 with a reason in Chinese which I can’t understand. Terrible company I definitely wouldn’t recommend
Belovejewel 回复2025-09-16
Dear Michelle,
We are deeply sorry that your shopping experience did not meet your expectations.
If you have any questions regarding product quality or after-sales service, please feel free to contact our customer service. We will do our best to find a solution for you.
You can contact us via the following email:
📩 [email protected]
We highly value every customer's feedback and trust. We will continue to strive to improve product quality and information transparency to provide a more reliable and secure service experience.
Best regards
Olivia
I bought the Lotus ring as an early Anniversary present from my Husband it took ages to get here. I was under the impression that it was 925 sterling silver however after 3 days of wearing it my finger is now green and black. I contacted them about this and I received an email from Lexie offering me a choice I could choose something of the same value and keep the ring or have a reduced refund. So I chose a bracelet I'm hoping the same doesn't happen again. I was also under the impression that they were based in the UK but the ring came from China.
Belovejewel 回复2025-08-06
Dear Margaret,
Thank you for taking the time to share your valuable feedback. We are deeply sorry that your shopping experience did not meet your expectations.
Regarding product quality and after-sales service, if you still have any questions about the compensation plan, please feel free to contact our customer service team. We will do our best to find a more appropriate solution for you.
You can contact us via the following email:
📩 [email protected]
We value every customer's feedback and trust, and will continue to strive to improve product quality and information transparency to provide a more reliable and secure service experience.
Once again, we sincerely apologize for the inconvenience caused and thank you for your understanding and understanding.
Best regards
Olivia
AVOID AT ALL COSTS !
DO NOT BUY FROM THIS COMPANY !!
goods arrived faulty. Stones not glued in. Have emailed at least 20 times to someone called Lexie. I was offered 5% refund. Eventually offered 20% refund but only if I left a 5 star review ! I explained I couldn’t use the broken item and she suggested I give it away to someone. Even tho it’s faulty. Still waiting for my refund !
PLEASE DON’T WASTE YOUR MONEY
DO NOT BUY FROM THIS SITE !
Reply from company asks me to contact them to discuss refund - I have emailed over 20 times already over the last 2 weeks.
Belovejewel 回复2025-07-31
Dear Andrena,
We sincerely apologize for the defective item you received. We highly value product quality and understand that such issues may disrupt your shopping experience.
Please contact us, and a dedicated representative will promptly verify the situation and provide a comprehensive compensation or resolution:
Customer Service Email: [email protected]
We are committed to continuously improving our quality management and will address this issue promptly and with the utmost sincerity. Thank you for your understanding and understanding, and we hope you will continue to monitor our progress.
Wish you a happy life and the best of luck!
Best regards
Olivia
Beware - this company is owned by Wonderfeel, a company with a Chinese director with an address in Shenzen. The UK address they give is for a random-looking flat in Cambridge, if it exists at all. I suspect they don't actually have a physical presence in the UK. DO NOT BUY!
Belovejewel 回复2025-07-31
Dear Lucy!
We understand and respect your concerns about our company's background and would like to be transparent about this:
We do have legally registered business entities and offices in multiple countries and regions.
To facilitate logistics, customer service, and compliance, we have offices or operations in the UK, US, Europe, and China. Our registered address in the UK is valid and we accept correspondence and business transactions in accordance with the law.
We guarantee that regardless of the country your order is shipped from, we adhere to our platform standards and assume the corresponding responsibilities. If you have any questions or complaints during your purchase, please feel free to contact us and we will do our best to resolve them appropriately.
Contact Email: [email protected]
Thank you for your understanding and concern.
Best regards
Olivia
I ordered a ring on impulse, a few hours later I read some reviews and had changed my mind.
I have emailed several times about a refund, and I just get emails back offering discounts ‘special offers’ etc.
Now they are ignoring me and no refund has appeared.
Steer clear from this company.
Belovejewel 回复2025-07-31
Dear Marianne,
We are deeply sorry that you have not received a response during your attempts to contact us.
This is not the standard of service we expect. We understand your frustration and dissatisfaction and sincerely apologize.
We have thoroughly reviewed our customer service records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your assistance, please contact us directly at the following email address, and we will prioritize your response:
Customer Service Email: [email protected]
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
Ordered the bracelet for a husband with wings over a year ago never received it emailed them had no reply . Had no refund either stay well clear of this site .
Belovejewel 回复2025-07-31
Dear CAROL，
We are very sorry that you did not receive a response during your attempts to contact us.
This is not the standard of our service. We understand your disappointment and dissatisfaction and sincerely apologize to you.
We have thoroughly checked the records of the recent customer service system and are currently optimizing the process to ensure that every customer's needs are responded to in a timely and appropriate manner.
In order to assist you in handling related issues as soon as possible, please contact us directly through any of the following email addresses and we will arrange for someone to handle it for you first:
Customer service email: [email protected]
We sincerely hope to regain your understanding and trust, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
Recieved the bracelet I ordered looked amazing gave it to my friend and today she gave it back as clasp does not open very disssapointed
Belovejewel 回复2025-07-31
Dear Helen,
We deeply apologize that the product you received did not function properly. This is not the shopping experience you expected, and we take this matter very seriously.
To quickly identify the cause of the issue and arrange for compensation or technical assistance,
please contact the following email address, and someone will address you promptly:
Customer Service Email: [email protected]
We promise to take every customer feedback seriously, and product satisfaction is always at the heart of our service.
Once again, we sincerely apologize for this inconvenience and thank you for your understanding and support.
Best regards
Olivia
Time and money wasted . Ordered what looked like a beautiful bright blue cat pendant for my daughter who recently lost her cat .the pendant took seven weeks to turn up and when it did it was cheap , tacky and a clear colour stone . Such a let down , have contacted them but not heard back , please me aware
Belovejewel 回复2025-07-31
Dear Karen!
We are deeply sorry to hear that your shopping experience did not meet your expectations. We sincerely apologize for this.
We always prioritize product quality and customer satisfaction. I will forward your valuable feedback to the relevant team for further improvement.
If you still need assistance, please feel free to contact us at [email protected]. We are committed to providing further support and solutions.
Thank you for your feedback and look forward to providing you with a better experience in the future.
Best regards
Olivia
Terrible. Took a month to deliver (after chasing). Cheap tat that tarnished within a couple of months. They said it was ‘too expensive to return’ and said best they can do is 25% refund.
Belovejewel 回复2025-07-31
Dear Phillippa, hello!
We are deeply sorry to hear that you had an unpleasant experience with this purchase.
Regarding issues with shipping time and product quality, we will immediately forward your feedback to the relevant departments to evaluate and continuously optimize our supply chain and quality control processes.
If you require assistance, please contact us at [email protected].
We will have a dedicated representative to assist you. We hope to regain your trust in the future.
Best regards
Olivia
I bought 2 rings from them and loved them, I didn't wear them for DIY, washing up or the gym and had 2 stones fall out of one ring and 1 out of the other within a month of receiving them- now hoping paypal can help me get a refund. Don't be tempted in with how lovely these look - they represent the worst China has to offer and should be ashamed at the dishonour they bring to their country
Belovejewel 回复2025-07-31
Dear Elizabeth,
Thank you very much for choosing our products. We sincerely apologize for the missing gemstone in the item you received. We highly value product quality and understand that such issues can be inconvenient for your shopping experience.
To more efficiently address this issue, please contact the following email address. Our dedicated staff will promptly verify the issue and provide appropriate compensation or resolution:
Customer Service Email: [email protected].
We are committed to continuously improving our quality management and will address this issue promptly and with the utmost sincerity. Thank you for your understanding and understanding, and we hope you will continue to monitor our progress.
Wish you a happy life and all the best!
Best regards
Olivia
Not recieved my item that I purchased on 12th Feb … no email or anything
Belovejewel 回复2025-07-31
Dear Karen,
Thank you for your patience and we are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy the shopping experience you deserve.
If you haven't received your package yet or need further confirmation on the current shipping status, please feel free to contact us at the following email address:
Customer Service Email: [email protected].
Upon receiving your email, we will prioritize verifying your tracking information and provide appropriate solutions if necessary. Thank you again for your understanding and support. We will continue to optimize our logistics processes to provide you with more efficient delivery services.
Wish you a happy life!
Best regards
Olivia
Absolutely stay away from this company. I purchased on the 27th January 2025 and it was promised for Valentine’s Day, it is now the 17th of Feb and it is no where to be seen.
If you log into the courier link it asked you to pay to find out where it is!
And it’s nowhere.
I have asked Paypal to step in, but they are being a bit stupid.
A company to be avoided at all costs.
Belovejewel 回复2025-07-31
Dear David , hello!
We sincerely apologize for your unpleasant shopping experience.
Regarding the courier link you mentioned, which required additional payment, we have filed a complaint with the relevant logistics platform. Please note that we have never authorized any third party to charge such fees, nor do we require customers to pay separately for tracking information. If you continue to experience difficulties tracking your delivery, please feel free to contact us at [email protected]. We will assist you in verifying your order status and address your needs as quickly as possible.
We sincerely apologize for the inconvenience this has caused. We are committed to continuously optimizing the logistics experience to prevent similar incidents from occurring in the future. We sincerely appreciate your feedback and look forward to providing you with even more satisfactory service in the future.
Best regards
Olivia
Three weeks later still no up date on my order no way of contacting them they are a fraudulent company for sure DO NOT USE THEM
Belovejewel 回复2025-07-31
Dear Customer,
Thank you for your message and sincerely apologize for the extended delay in tracking information. We understand the anxiety and inconvenience this may cause, and we take your order status very seriously.
Due to the multiple carriers involved in cross-border shipping, there may be a brief information lag during package transfer or customs clearance. Please be assured that we have initiated internal follow-up procedures to assist you in contacting the shipping company to verify your package's current status.
If it's convenient for you, please contact us via the following email address. We will prioritize your response and provide a clear follow-up plan:
Customer Service Email: [email protected]
Thank you for your patience and understanding. We promise to continue tracking your package until it is delivered. We hope you will appreciate our dedication and commitment.
Wish you all the best!
Best regards
Olivia
Ordered early December…now almost February and still nothing. Even emails between me and the company have disappeared. Total scam. DO NOT BUY FROM THIS ROBBING COMPANY!!
It's a scam take the money and don't send the product I manage to get a refund after chased through the bank waist of time trying to get them to ether send the product or get a refund
Same as everyone else, wish I had known!! Bought Bracelet Mum & Daughter Bangle for my Daughters Birthday, having recently lost my Son.
What arrived, several weeks after her Birthday, was a bangle that would only fit a Babies arm!!!!! On getting in touch with them, and loads of emails back and forth, they offered me 10% refund, then 25% refund and told be to give the bangle to someone else, or sell it on!!!!
They promise full refund on their site, but you will never get one. DO NOT BUY FROM HERE.
Do not order from this site. Ordered mother & daughter bracelet (peridot green stone & ruby red stone) waited almost 7 weeks to receive (ordered mid November). Received the bracelet with green & orang stone. Got in touch with them and was given all sorts of excuses for it being an orange an orange stone. For a full refund I would need to pay to return and it would cost about 70% of the value to do so. Was then told the person had 3 children to feed 😳 have taken a dispute out with PayPal
belovejewel.com
Sunny Bee
Belovedjewelry
Ankhway
Halara
Wellaray Coffee Booster
Giftsoul
Little Kingdom