Greetings, I’m Gary Hau, the visionary behind BODERRY.Growing up in a family deeply rooted in the watch trade, I’ve always had a passion for timepieces. My exposure to prestigious brands like Rolex and Omega, alongside smaller, unique labels, shaped my understanding of watches—not only as functional devices but as symbols of human craftsmanship and cultural expression.Through my extensive experience in the Chinese watch industry, I recognized the untapped potential. While China has a well-established manufacturing sector, many renowned international watch brands source their components from here, often rebranding and inflating prices. This insight inspired me to create BODERRY, a brand dedicated to offering high-quality, unique timepieces at an accessible price.At BODERRY, we take pride in our independent assembly plant, allowing us to maintain meticulous control over the manufacturing process and uphold exceptional standards of quality. Each watch is carefully assembled by our skilled team and undergoes rigorous quality checks before it ever reaches your wrist.Our mission is simple: to provide discerning individuals around the world with timepieces that blend modern design and timeless craftsmanship, without compromising on value. With BODERRY, you can experience the art of watchmaking, made for those who appreciate quality and authenticity.
Hey everyone, just wanted to share my experience so others are aware.
I ordered a watch directly from Boderry’s official site weeks ago (tracking no. LM124032782CN) and still haven’t received it. The tracking shows no movement at all, and the company’s support hasn’t given me any clear proof of shipment — just silence and generic messages.
I’ve emailed and messaged their WhatsApp number several times, but there’s been zero proper response. For a brand that claims to be a “premium microbrand,” their customer service is honestly terrible.
If anyone else has dealt with this brand recently or actually got their order delivered, please comment and let me know. I’m currently planning to open a dispute for non-delivery.
Buyer: Ehsaan Pasha
Order: LM124032782CN
After buying the Bronze Automatic Field Watch and waiting 2 weeks for delivery, the first noting was it ran 6 minutes fast per hour. I gave it a full 24 hour test and it ran 1 hour, 29 minutes fast per 24 hours. After a back and forth with their version of customer service, they finally paid for return shipping. Their policy is "replacement only". We are now 2 months out and there is no replacement, no refund, only hollow apologies and empty promises. Fortunately, my credit card company stepped in and are considering it fraudulent on Boderry's part.
Stay well clear,the watch is not waterproof and luminous does not work!!took a shower the day i got it and inside of watch misted up,contacted Phoebe at customer services and was told it was my fault!Ive owned waterproof watches before had showers and never had an issue!!
Purchased Voyager and the night glow feature they rave about never worked. Customer service horrible and wanted me to pay at my expense to ship back to China for repair. First they made me send pictures of the problem then started the back and forth emails. When I asked to exchange for a new watch all contact stopped. What a joke. Trump should put a 500% tariff on China to stop these companies from selling crap to Americans
First off, I did not realize it was going to be shipped from china and take a month to get here. When it arrived I immediately replaced the strap because it was ridiculous. The day of the month can not be adjusted and it runs 3 minutes fast per day. A total piece of crap for approximately $130.
This company is false advertising!!!!!!
The watches are not as described on their website!!!!!!!!!!!!!😡😡😡😡😡😡😡 would not recommend anyone to purchase from this company,they make it so very hard to return the product!!!!!!!!!!!😡😡😡😡😡😡
Execrable Customer Service/NO QC check before shipping
Ordered the URBAN SKELETON(STEEL)- 3-Hand Hi-beat(28,800 bph), and right out of the box the watch did not work.Contacted customer service and my nightmare started since then and yet to be resolved. No matter how many times you reach out to them, you only get one response per day ( M-F only), and that also from only one person "Phoebe". Looks like it's a one person customer service and he/she gives a aggressive response for queries. Going to work with my financial institution for refund. No More Boderry for me.
I was thrilled with this beautiful watch, but...
I purchased the Boderry Seaturtle Ocean Titanium Diver Watch (200m water-resistant), but it suffered water ingress during normal handwashing, resulting in condensation under the glass.
Despite acknowledging the defect, Boderry:
Refuses to cover shipping costs to China for repairs, violating EU Consumer Law (Directive 2019/771).
Claims their "global warranty" overrides EU rights (false: sellers must cover return shipping for defective goods).
I provided photo evidence and cited legal requirements, but they ignored my requests.
Avoid if you expect warranty compliance!
Garanzia? Decido IO!
Ero entusiasta di questo bellissimo orologio, ma...
Ho acquistato l’orologio Boderry Seaturtle Ocean Titanium (WR 200 metri), ma ha subito infiltrazioni d’acqua durante un banale lavaggio delle mani, con condensa sotto il vetro.
Nonostante abbia ammesso il difetto, Boderry:
Si rifiuta di pagare la spedizione in Cina per la riparazione (€45-50), violando la legge europea (Direttiva 2019/771).
Afferma che la loro "garanzia globale" prevale sul diritto UE (falso: i venditori devono coprire i resi per prodotti difettosi).
Ho fornito foto e riferimenti legali, ma hanno ignorato le mie richieste. Sconsiglio a chi vuole tutele serie!
POOR WATCH AWFUL CUSTOMER CARE. Watch kept stopping after a few weeks but they wouldn't send a replacement as over a month - it was Christmas New year Chinese new year! Then they wanted me to post it to China and I refused, Then they agreed to send another but I had to post my faulty one to a residential flat in London(!) when I did so they then said they wouldn't send a new watch as they had promised. Liars selling crap watches PLEASE AVOID AT ALL COSTS
I bought a Boderry Voyageur watch in August 2023. It was late to arrive and within 4 months I had to send it back to China at my own expense for repair as it was losing time progressively. It was returned repaired 2 months later and now 8 months from that repair, it has started to lose time again. The watch looks good and robust but is unreliable and customer services are poor.
I have to agree with what everyone else is saying. I'm an avid watch collector and to get a watch with 100m water resistance, a titanium case and bracelet, a sapphire crystal, with an automatic movement at this price is completely insane. This is the best offering I have ever seen, based on the price and the quality of the build. I highly recommend it.
Purchased Voyager Titanium Auto watch last Nov 2023, having trouble with watch losing 3-4 minutes every week. I have to adjust manually. Wrote to Customer Care 3 times, left my email, no reply. Called their 317 number twice, left a message and phone number, still no call back. Where is their Customer Service?
Luis
Horrible customer service. Their website stated will ship in 48 hrs. 21 days , and 3 un-responded emails later, they send me a message that my order shipped. 7 days later it still shows the couriers has not receive the package. What a joke of a company. Ali Express is much better. They ship with a couple of day and your package arrived in about 10 days.
I should preface this complaint by pointing out that I have purchased five watches from this company, previous to the disaster surrounding my sixth purchase and I have been pleased with every aspect of these experiences.
I ordered a new model in July, 2024. They did not indicate on the site that the watch was not ready to ship. Two months later, the watch arrived in-country. However, the customs policy in my country of residence changed during the period I waited for the watch to ship. As a result, the watch did not clear customs. After many emails back and forth with customer support, I was instructed to return the watch and await a refund.
It seems that when watches are returned to Boderry for a refund, the company abandons the watch in customs at their end, The tracking information for the return showed that it was in the care of Singapore Post for more than a month, with no activity, or progress. When I emailed support@boderry, I was informed that Singapore Post was going to destroy the package and that I would not receive a refund because Boderry did not receive the watch. The procedure to destroy an unclaimed package in customs is common. This seems to be a calculated tactic on the part of Boderry since they already have the customer's money and could care less what happens to the merchandise — even when they have invited the return of the watch.
I have initiated a complaint with CARE, a firm dealing with trade rights in Singapore, given that Singapore Post was the carrier. I am also going to initiate communication through legal representation with Boderry, in Guangzhou, as well. It is unacceptable to simply take a customer's money when a refund is requested. I should also point out that a 30-day refund limit is laughable when the watches very often do not even ship within that time frame. And if they do ship, many countries have rather slow customs clearance and thus delay the final leg of delivery sufficient to render any refund within the 30 days of purchase unlikely.
One effort that must be achieved is to impress upon Chinese companies doing international export business is that a standard of consumer protection must be followed and enforced.
Very poor customer service and response time. After waiting a month for tracking information, I finally canceled the order. After three times contacting them and getting a canned "sorry for the delay" response, they finally admitted the watch my son wanted was out of stock and they couldn't give me a ship date. They did process the refund immediately, still waiting for it to show up in my PayPal account. (The only reason I gave the second star). Kind of happy it happened this way, because after reading comments on their FB page, the quality of the items isn't the greatest.
I ordered a watch on Boderry.com on October 2, 2024. The watch was, on paper, indeed too good to even exist. Full titanium build, Seiko automatic GMT caliber inside, sapphire with anti-reflective coating, ceramic bezel, 200m water resistant...
I was so enthusiastic that I paid an eye-watering 29.99€ for express shipping and even left a tip.
Still less than 150€ total, mind you, but with some mandatory taxes upon delivery. I only read all the horror stories here AFTER placing my order.
The watch was supposedly shipped on October 12, with an email saying so. But this was just the shipping label being created. I was pissed and I harassed Boderry’s customer service daily. The only answer I got was “we will ship it asap” which would only piss me off even more. The watch wouldn’t be truly shipped until October 20. I bought this watch for a special occasion, and by the time it was delivered this special moment was long gone. At this point you might wonder how I can still leave 5 stars with such a chaotic delivery process.
Well it’s all down to what showed up on my doorstep on October 26, 2024. First, no tax. This was probably just dumb luck but it’s still worth mentioning. Second, the packaging. The watch was delivered in a solid mini container. It’s a testament to the brand fully embracing its oversea provenance, rather than hiding it. Proudly made in China. I love that. It also comes with a spring bar tool to adjust the bracelet yourself. Then comes the watch. I really wish I could post pictures here, but I’m gonna try in writing anyway.
I was first attracted to the Boderry Admiral GMT after a hands-on with the Seiko 5 GMT. I was truly disappointed by the Seiko’s mediocre bracelet, mineral crystal (as opposed to sapphire) and mineral crystal bezel (as opposed to ceramic) and the low water resistance w/o a screw down crown. All that for 450€! So, when I heard about the Admiral GMT, correcting all the Seiko’s flaws for ¼ of the price?
At some point during the chaotic shipping experience, I came here, and I read all the awful reviews. I really thought the watch didn’t even exist, that it was all a scam, that I would never own it. But boy did they deliver. The quality is incredible. There is no quality control flaw like many reviews pointed out. I tested the watch for accuracy and water resistance, it delivered on both. People don’t believe me when I told them how much I paid for it. But I don’t even believe it myself. The perceived value is the polar opposite of the actual value. Unlike Seiko, yeah that’s for sure.
So be patient. Keep in mind that, most likely, when you’re passing your order, the watch doesn’t even exist yet. In my case I believe Boderry waited to have enough orders to start production. Which explains the massive delays, but also the mind-blowing quality when I unboxed my BD-A12T-06.
I own several other watches many times more expensive than this, and I still think the Boderry looks and feels of higher standard. Don't hesitate and order yours. Just don't be in a hurry.
Please stay away, very bad quality product. Very bad customer service. It's a trap, once you bought, they will ignore if you find any issue. Avoid at all cost. I feel like I lost my money and time for last two months. They do not honor their warranty or return policy. Please please please stay away from them. They should be banned from the western market. I will report them to UK trading standards.
Commande passé il y a plus d'un mois, suivi bloquer, pas de nouvelle, aucune réponse de la part de boderry
ne pas commander, j'ai lancé un litige paypal
Order placed more than a month ago, tracking blocked, no news, no response from boderry
do not order, I started a paypal dispute
Do not ever buy a watch from this company. They send you a watch with low to none quality control. I have received a watch not working and they say I have to pay it to send it back to china so that they can replace it. The cost to return is higher than the watch. This company is a fraud, they are not a proper watch comany. They say they will offer to reiburse it but you should not believe them.
Only worn my skeleton automatic watch twice and the rubber strap has split . I am very careful with all my watches and didn't expect this ..I contacted customer service team replied very quickly but told the strap isn't covered in warranty. I explained I had only worn it twice and dissapointed. I have bought three watches from them I explained too to no avail. I have had to purchase a new leather strap from them for £22
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