Burrow

想要（解决问题）得靠坚持不懈……

从Burrow客服那儿问出点信息得靠死缠烂打。 他们会让你再等等。 明明UPS根本没你的件，他们还会告诉你货在UPS那儿。

Emma Simpson美国 · 写过 1 条评价 · 体验于 2026-02-22 · 发表于 2026-06-19

"有货，随时发货"却拖了7个月，客服明显是AI，假得可笑

购买了标为"有货，可立即发货"的沙发，付款时卡已被扣款。几周后我意识到仍未收到发货确认。登录网站查看，显示延迟 3-4 周。我发邮件询问原因，同时收到多封回复，明显都是 AI 生成的，但大意是说某个部件缺货。最终因延迟获得了 5% 的退款。几周过去，我又发现还没收到发货通知，登录查看，延迟变成了 13-14 周。又退了 5% 的款，客服邮件回复依旧那套疯疯癫癫的风格。后来我根据其他顾客评价里的类似经历，决定取消订单。真希望当初多做点功课，但我在其他网店找不到同款——带一个贵妃位的皮爱座、方形组合沙发（2x1）——否则早就退了。如果店主能主动告知延迟，我或许会等。感觉像被坑了。

质量和面料都很棒

质量和材质都很棒。组装非常简单。

Jody Fromm Longo美国 · 写过 2 条评价 · 已认证 · 体验于 2026-05-25 · 发表于 2026-06-15

沙发太棒了！

沙发超棒！！就是交货期很长。如果下单时就明确说明要等一段时间，那也不是问题。值得等待。

客服很棒，超爱我的新……

客服很棒，新沙发和爱座都很喜欢！

不太满意……

送货太慢了……枕头的面料一般，颜色跟图片也不一样。木头和腿还不错。

服务太差

订单晚了一个月，还少了一个箱子。你们网站上和家具说明书里的客服电话全打不通。

还在等

我们 3 月 26 日下单买了爱座，Burrow 说 5-7 周内发货。快 12 周过去了，我们只收到了腿和两侧，坐垫还没到。继续等。

想在公司找人都找不到！

我买了梳妆台和床头柜，下单时还付了 Taskrabbit 组装费。四个箱子到了，但显示有一个缺失，无法预约我付过费的组装。我尝试联系他们，发现客服只能通过邮件联系，回复要 2-3 个工作日。没有电话，也没有在线客服！终于有人回复说我的床应该分四个箱子发。哈？我收到了四个箱子，但我没订床啊。 后来，我自己雇了个 Tasker，发现梳妆台的两块侧板损坏严重。现在只能干等邮件回复。 客服太烂了！！！！！

质量很差

我买的桌子一条腿的贴面已经剥落了，桌底也是。

Joseph E 非常热心帮忙……

Joseph E 非常热心，所以延迟我也能接受。谢谢！

我收到的产品发错了

最近刚买了 prospect……

最近买了 prospect 床头柜和梳妆台。总体来说，我觉得这个价位的质量让人失望，不会推荐这两款。购买前就知道需要组装，但成品实在不尽如人意。抽屉都对不齐——关上时有的抽屉凸出来更多，有的还得先开合其他抽屉才能关上。我试着把六斗柜挪几英寸，能看到里面的零件移位了。相比之下，我旧的那个 IKEA 梳妆台价格只有这款的零头，却完全没有这些问题。想退但估计会很麻烦。补充一下，我之前在 Burrow 买沙发没问题。

Marc Ammann美国 · 写过 1 条评价 · 体验于 2026-05-25 · 发表于 2026-05-26

Couch said “ready to ship”, omitting “in 4 months”

沙发说“可以发货”，结果两周没动静，联系后他们说“零件在补货中，要两个月才能到”，而网站上还写着“可以发货”。现在已经过了零件应该到货的日期一个月了，还在等。到现在这都成段子了，我们搬家的时候这沙发估计都还没发货呢。

绝对不要在这家公司购物，无论任何…

无论如何都别在这家公司买东西。库存从不更新，客服现在就是个 AI 聊天机器人，产品（如果你能收到的话）也烂透了。 编辑：回复更新。 你好！很高兴看到你们回复。我想澄清一下，我之所以知道这款已经停产，是因为我写了两次邮件给 Burrow 确认订单进度。直到那时才被告知产品先是" unavailable "，直到昨天——下单快一个月后——才说整个系列" discontinued "。之前一个月里我聊的三个代表，怎么没人知道？ 我理解大家在选购家居时，往往处于装修项目中，涉及多项决策和多渠道支出。依赖供应商给出基本答复——或履行他们承诺的订单——会影响其他安排。 我多次向客服代表反映这个问题，但他们连我最基本的问题都答不上来，这充分说明——如果不是在跟聊天机器人对话——就是在跟一个明显被要求不去解决公司错误所造成问题的人对话。 最后，我想说明我的评价绝非捏造。看到订单被取消我反而高兴，因为终于有机会在朋友家亲眼看到这款产品，亲身体验了它有多不舒服。

Joseph Hatzilazaridis美国 · 写过 1 条评价 · 体验于 2026-05-11 · 发表于 2026-05-18

不用了，谢谢 @ Burrow

Really bad customer service. I have been simply trying to buy a replacement cushion for my Nomad ottoman, and apparently no one at Burrow can help me do that. Instead of solving the issue, they pushed a 40% discount to “upgrade,” while their public sale is already 30% off. That is not customer support, it is barely more than a standard promotion. Burrow markets itself as modular furniture, but when an existing customer needs one basic replacement part, there seems to be no real solution. Extremely disappointing experience.

KD美国 · 写过 1 条评价 · 体验于 2026-05-18 · 发表于 2026-05-18

宠物毛吸附器

I purchased the Nomad sectional sofa in rust fabric in November 2022. I like the look of the sofa and appreciate the firm support it provides. I find most sofas very uncomfortable and this one has remained comfortable and still looks pretty good. However, wanted to share some major negatives about this sofa. First, I bought it because Burrow advertises the fabric as pet friendly. That may be true if you have a hairless pet but if your pet (or a person in your household) sheds even a tiny bit, the couch fabric will find every strand of hair in your house, attract it like a magnet and then hang onto it for dear life. I've tried every hair removal item available -- mitts, tape, vacuum, specialized pet attachments, pulling the covers and putting them in the dryer and NOTHING works without hours of effort. The hair gets embedded in the tight weave of the fabric and you can't even pull many of the hairs out with your fingers. It even finds its way in there when the sofa is covered in blankets (not the look I am going for BTW). The other negative is how unnecessarily difficult it is to put this sofa together. Once its together it looks good, but it is hard to line up the pieces and get your hands where they need to be to get the pieces to go together. Even though I love the brick red color of the sofa and the low, modern look and the firmness, I would not buy it again (and am seriously thinking about replacing it) because it is impossible to keep clean.

如果可以的话，我会给0星。

I would give 0 stars if I could. 6+ months to deliver. The company claims quick shipping which is a lie. Lack of communication. When it did not come by the date they gave us, WE had to contact them. Multiple delays, which again, WE had to contact them about. Missing pieces. Once it did arrive, we realized we were missing multiple pieces including the entire chaise. There is literally no way to make a return considering the directions you have to download instruct you to open ALL boxes and components, just to leave you stuck if you end up having even more issues. Why are these honest reviews not included on the purchasing website? It is very scummy and deceptive to have a separate page for complaints from real customers vs paid reviews coming from a company that “compromises between quality, affordability, and convenience … solving the biggest problems in furniture.” I can’t begin to explain the frustrations that have came with ordering from this company and I will never do it again.

对我的问题响应很快

响应很快

包装和说明书都很棒

包装和说明都很棒！看起来和网站上的一样。