CALECIM®️ is a scientist-formulated range of skin and hair care products that is powered by its patented and proprietary active ingredient, PTT-6®️. PTT-6®️ is a complex mix of growth factors and exosomes derived from ethically sourced stem cells. It triggers profound changes on skin and hair through cell-to-cell messaging. The result is optimized skin and scalp health.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of these items, noting fast absorption, elegant packaging, and genuinely noticeable improvements in overall skin texture. People love how these advanced formulas help smooth fine lines and leave the face feeling completely refreshed, silky, and radiant. Consumers also appreciate the user experience, highlighting how easy the products are to apply for daily skincare routines.
Some reviewers were not happy with the high prices, mentioning that the small amounts provided make ongoing regular use very costly. Additionally, a small portion of people felt dissatisfied with customer support responsiveness and experienced frustrating logistics or shipping issues during delivery.
Hi I have a burned child 2nd 3rd degree on his back side from rear delts back neck all the way to his spine
With bepantheen plus applied and routine doctor check. Thankfully improvements showed . Meanwhile The itching continuously day and especially during sleep aplying bepantheen plus to stay lubricant. Doctor asked me to use CALECIM please advise
CALECIM® Professional 回复2023-12-28
Thank you for reaching out. We are aware that many doctors are using CALECIM for burns and other trauma and this is considered an off-label usage. As we are registered as a cosmetic skincare we can only advise that its use is on intact skin.
Site difficult to navigate product burning my face…
Went on site to purchase a Christmas bundle. What a zoo!
CALECIM® Professional 回复2023-12-28
Thank you for leaving us a review. Can we ask which product is causing this reaction. As we can see you had bought from our site 5 times before. You can also reach out to our customer service if you have any difficulties navigating our site.
Products took awhile to arrive, could be due to the feast I’ve season and Calecium sales.
Wrote in to enquire and CS was helpful to to check with courier service. But because the courier took a long time to deliver the order, CS apologised and sent some replacement.
Overall the product is reliable and good , CS is also helpful but courier service will room for improvement .
CALECIM® Professional 回复2023-12-05
Hi Chris, thanks for your review, though there might be some misunderstanding as your last order was placed on 11th November and we last emailed you on 29th November with a resolution of the issue and received no reply. Our customer service representatives have also updated you multiple times about the delivery status throughout the conversation - the proof of conversation is available upon your request and received no reply. Though, to resolve the issue our customer service representative emailed you again, therefore please kindly check your mailbox and junk mail.
Have been using Calecim products for years and started ordering online since the option started to be available. Quality of the product is really good and delivery of products has always been very prompt every time I placed an order but this time round I encountered a much longer period of waiting time for the delivery, could be due to the holiday season, hopefully Calecim will be able to work better with the delivery team in future. The missing 1* is for the long waiting delivery. Nevertheless, I will still support as the product really suits my skin very well.
CALECIM® Professional 回复2023-11-27
Hi Chris,
We apologize that our delivery during the 11.11 period has been less than ideal. We had an overwhelming number of orders which caused a delay in deliveries, though rest assured products were stored properly. Our operations team is now working to locate your order and we will get in touch with a resolution of the issue.
Delicate temperature-sensitive creams used to be shipped via courier in one or two days. Now it took almost a week for delivery after the product was shipped. Don't know how the shipment was stored during this time in hot Singapore.
CALECIM® Professional 回复2023-11-24
Hi George,
Thank you for being such a loyal customer. We appreciate your over 20 purchases throughout the year. We apologize that our delivery during this Black Friday period has been less than ideal. We had an overwhelming number of orders which required us to use a variety of delivery services, though rest assured products were stored properly. Once again please accept our apology and we appreciate your business. Thank you for being a fan.
It actually made the hair loss worse!
would definitely not recommend!
Note; it has been 12 weeks!
CALECIM® Professional 回复2023-11-22
Dear R Thomas,
We apologize that the hair loss is giving you such distress.
Thank you for trusting us with your hair journey. We saw that you had made an order of one box of hair system in June and another in September.
The protocol for successful treatment is up to 12 weeks of application 2 x a week, without a break. If the protocol is not strictly adhered to, especially during the initial phases, it would disrupt the action of the product.
We recommend that you perhaps see one of our many professional partners who have excellent in clinic results. You will be able to find them on our website. They can help you monitor your progress and assist in ensuring that applications are received at the correct intervals. Like all treatments that have been clinically validated, compliance to a set protocol is essential for success. We wish you luck and please keep us updated.
I used the hair serum as directed on my slightly thinning hair and at first was delighted to notice less hair loss. Then all of a sudden (after about 5 weeks use) I lost a lot of hair all at once which was very upsetting because the hair loss was visible. I stopped using it immediately and 2 months later I have visible hair regrowth (spiky after washing my hair on top of my scalp), so thankfully the hair I lost is growing back.
There are no listed side effects for hair loss so I assume this is not normal.
CALECIM® Professional 回复2023-11-14
Dear Rebecca,
Thank you for trusting us with your hair. We have had hundreds of clinical hair trials at clinics and further hair loss has not occurred in any of the cases. Please note that your new hair regrowth requires maintenance treatments of the hair system.
They managed to follow up a reply after my feedback through the review in trustpilot. So still ok. I gave a 3 stars.
Btw i did not find any reply email dated 31-Oct, fyi i have also search trash and spam folder.
CALECIM® Professional 回复2023-11-02
Hi Tiya, we have looked at our customer service records and our agent replied to you on 31st October with the instructions, and didn't receive any reply. Could you please kindly check your email inbox again and reply to us?
I ordered the advanced hair system with mixed feelings because, based on the reviews, it did not seem to work for everyone. I am a 60 year old female with thinning hair all over the scalp and excess hair fall. After the 1st week of use I saw a a distinct reduction in shedding. There was less hair in the shower and brush. The shedding would cause a gradual build up of hair on the master bathroom floor and surfaces. After starting the treatment the floor and surfaces did not need constant cleaning. It is too early to look for regrowth on thinning areas. But I note more flyaways and short hairs standing up along my part. A few hairs seem to be populating my once receding hair line. On my 1st application I was nervous that I would run out of the serum. But there is a generous amount for 2 applications all over the scalp in each vial. (I don't apply much to the back) My hair is fine but the serum does not leave it greasy or stiff and I am able to wash my hair at the same frequency. I hope that down the road I can add another star to the review, if the thinned areas, wide part and hairline show changes for the better. I remain optimistic based on my experience so far. Thank you.
Hi Priya, thank you for your review. We would like to inform you that we emailed you about the delivery issue on 12th October and did not receive any reply. Could you please kindly double-check your email box and spam folder and get back to us via email so that we can resolve the issue? Thank you for your understanding.
$100 for a bottle that looks like a tester .. Really ? Can’t even see if there’s any effect as it run out in a week .
I felt that it was like a joke
CALECIM® Professional 回复2023-10-25
Hi Karen, the Professional Serum is 5ml per ampoule and the size is stated on the website and the dimensions are shown on the page. It is our most popular skincare and directions for its use are on the product page. Please let us know if you have any questions on its usage.
The packaging is nice and it was shipped quickly, this is my second round of the Calecim hair treatment, I have not seen any new growth at all, and I am not sure if it is helping to keep the hair I have either. So far this has been a very expensive experiment, but not as expensive as the PRP injections I tried. That didn't do anything either. So...
I sent cust svc an email and never got a response. I am missing reward points out of my act. I could not complete an order and you removed points out of my act. I'd like you to replace them
CALECIM® Professional 回复2023-09-19
Hi Lee, we have checked our records and our representative has replied to your email on the point redemption on 31st August and did not get any reply since then. Please kindly double-check your spam and junk folder in case you missed the email. Our team will get in touch again to resolve the issue.
Honestly, for the price, you really don't have enough product OR TIME to make any kind of decision on whether or not the product is effective. So upset because I really wanted it to work out. Spent a lot of time reviewing...sigh...
Haven’t used this very long, not sure I sure I see much difference. Don’t love the smell and had night hopes,Will use this jar and if nothing changes I won’t reorder because it is expensive!
I bought the product on August 18th, and today, September 7th I have not received the order.
I agreed a subscription every five weeks that will be charge without have received the first order.
CALECIM® Professional 回复2023-09-08
Hi Liliana,
Apologies for the inconvenience caused. Unfortunately, we are unable to control third-party delivery times. Our team has reached out to you privately with a resolution of the issue.
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