Certified Fasting

Ivan, we’re sorry for the experience you described. We have reviewed your account and can confirm that both of charges of 499 CZK were fully refunded already. If you have any remaining questions or need further assistance, please contact us at [email protected] and our team will be happy to help. – Certified Fasting team

Donna, thank you for your feedback. We’d like to review your account to clarify the subscription status and review how was your case handled. Please reply via Trustpilot with the email address used to register or your user ID, or contact [email protected] so we can locate your account and resolve it. – Certified Fasting team

Hello, we’re sorry to read about your experience and how your case has been handled. Access to the program is available using the email address you have registered at sign-up. We’d like to review what happened in your case and offer a solution. Please reply via Trustpilot with the email address used to register or contact [email protected] so we can locate your account and follow up with you directly. – Certified Fasting team

Judy, we’re sorry to read your review. Charges are only processed for active subscriptions selected during sign-up as explained during the registration. We would appreciate a chance to review your account to clarify what happened and follow up with an update regarding your case. Please reply via Trustpilot with your user ID or the email address used to register or contact [email protected] so we can locate your account and follow up. – Certified Fasting team

Salim, we’re sorry to read about your experience. To clarify, subscription terms, including renewals, are shown during sign-up and must be accepted before completion. However, no charges should be appearing for services you haven't ordered. We’d really like another chance to review your account to understand what went wrong and resolve this situation as best as possible. Please reply via Trustpilot with the email address used to register or contact [email protected] so we can locate your account and follow up directly. – Certified Fasting team

Michal, we’re sorry to read about your experience. Charges and subscription details are shown during sign-up, and confirmation emails are sent to the address used to register. That said, we’d like to review your account to clarify the charges you mentioned and the subscription status. Please reply via Trustpilot with the email address used to register or your user ID, or contact [email protected] so we can locate your account and follow up. – Certified Fasting team

Leslie, we’re sorry to read about your experience. This doesn't sound right. We’d really like to review your account and the communication you mentioned so we can understand what happened and correct it. Please reply via Trustpilot with the email address used to register or your user ID, or contact [email protected] so we can locate your account and follow up. – Certified Fasting team

Venecia, we’re sorry to read your review. We’d like to better understand what went wrong in your case and see how we can assist. Please reply via Trustpilot with the email address used to register or your user ID, or contact us at [email protected] so we can locate your account and follow up with you directly. – Certified Fasting team

Marta, We’re sorry to hear that your cancellation didn’t go through as expected. Payments should stop immediately once a plan is properly cancelled, so we’d like to review your case and check what went wrong to make sure everything is resolved. Please share your registered email address or user ID through the Trustpilot information form, or contact our team directly at [email protected], and we’ll follow up as soon as possible. – Certified Fasting team

Hello, Thank you for your review. We’re sorry to hear about the ongoing charges. Please note that Certified Fasting plans work on a subscription basis, which is explained during registration and in the Terms of Service. This means payments renew automatically unless cancelled directly from your account. If you no longer use the service, please share your registered email or user ID via the internal Trustpilot form or contact [email protected] so we can review your account and make sure everything is handled correctly. – Certified Fasting team

Hello, Thank you for bringing this to our attention. We’re deeply concerned by what you’ve described, as no new payments should ever occur after a confirmed cancellation - and certainly not through any support communication. This situation must be reviewed immediately. Please contact us directly at [email protected] or respond to the Trustpilot information request so we can locate your account and check exactly what happened. Our team will make sure it’s properly investigated and resolved as soon as possible. – Certified Fasting team

Bert, Thank you for your update and for taking the time to share your detailed feedback. We understand your frustration and take your concerns very seriously. The situation you’ve described should never feel unclear, and we want to review your case thoroughly to make sure everything is handled correctly. Your comments about transparency and legal clarity have been noted and will be passed to our legal and compliance team for review, to ensure all information and processes remain up to date, compliant with legal requirements, and fully transparent for our customers. We previously replied to your earlier review in October but were unable to proceed, as no contact information was provided at the time. To resolve this properly, please reply to the Trustpilot information request or contact [email protected]. Our team will personally review your account, confirm its status, and make sure no further issues remain. – Certified Fasting team

Hello, We’re glad to confirm that your case was reviewed and resolved by our team on December 12, 2025, with a refund issued to your original payment method. We appreciate your patience and hope everything has since been fully settled. – Certified Fasting team

Hello Jose, Thank you for sharing your concern. What you describe doesn’t sound right, and we’d really like to understand what led to this experience. Payments on our service can only be processed after a plan is selected and confirmed, so reviewing your specific case will help us clarify what happened. Please respond to the Trustpilot information request or reach out to us at [email protected], and we’ll look into your account directly. - Certified Fasting Team

Hello, Thank you for taking the time to share your experience. We understand how frustrating it is when tracking doesn’t reflect your actual fasting pattern and when cancelling feels harder than it should. That’s not the experience we want for our users, and your feedback is important as we continue improving the app. We’d be happy to take a closer look at your account and help with anything still unresolved. Please reach out to us at [email protected], and we’ll assist you directly. - CertifiedFasting Team

Hello, Thank you for sharing your experience. We understand how frustrating it is to see charges when you believed everything had already been cancelled. Our plans renew automatically unless cancelled beforehand, as explained during signup, and some options work as standalone subscriptions, which means they need to be cancelled individually. Still, we want to make sure your situation is fully reviewed and handled correctly. Please respond to the Trustpilot information request or contact us at [email protected] so we can locate your account and assist you further.

Dear Claudia, Thank you for sharing your experience. We are very sorry to hear about the charges you received after cancelling, and understand how upsetting that must be. We truly want to make this right for you, so please respond to the Trustpilot information request or contact us directly at [email protected] with the email linked to your account. Once we have your details, we will review your case carefully and resolve the issue as quickly as possible. -CertifiedFasting Team

Hello, Thank you for your update. We’re really sorry to hear that you’re still waiting for a resolution - that’s understandably frustrating. Unfortunately, we still haven’t received any identifying information from you, which means we’re unable to locate your account or process your case. Please note that the Trustpilot team is separate from our customer support team, so without an email address or user ID, we’re unable to connect this review to your correspondence. To help us resolve this properly, please respond to Trustpilot's information request, or contact us at [email protected]. Once we have that information, we’ll review your case and make sure it’s fully addressed. – Certified Fasting team

Carlota, Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how upsetting this must feel. Access to our platform is provided as soon as the plan is activated, and any additional offers shown afterward are completely optional - they can be rejected by clicking decline button at the bottom of the page or the X at the top right corner. We’d like to personally review your case to understand what happened and make sure everything is resolved correctly. We’re also sorry for the delay in replies - our support team has been handling a high volume of inquiries, but no message goes unchecked. Please reply to the Trustpilot information request or contact [email protected], so we can locate your account and take it from there. – Certified Fasting team

Adrian, Thank you for your review. We’re sorry to hear about your experience and understand your frustration with the cancellation process. Cancellation is always available and can be completed at any time, so we’d like to review your case to see what went wrong and make sure it’s fully resolved. Please reply to the Trustpilot information request or contact [email protected], so our team can locate your account and assist you directly. – Certified Fasting team