Melodie,
Thank you for your feedback. We’re sorry that the program didn’t meet your expectations and that you were disappointed by our customer service. Since you’ve provided your user ID, we’ll review your account directly to ensure your case is handled properly and contact you, once we have an update.
– Certified Fasting team
Zuzka,
Thank you for sharing your feedback. We’re very sorry to hear how frustrating this has been for you, especially with the difficulty you had trying to cancel. That’s not the kind of experience we want for our customers.
Since you provided your email with this review, our team will investigate your case and then contact you directly to work on resolving it.
– Certified Fasting team
Ailsa,
Thank you for your review. We’re sorry to hear that you found the sign-up and cancellation process frustrating. To clarify, the health details requested during registration are only used to understand if fasting is safe for you and to tailor the program - they are never a requirement for cancellation. Your health is our top priority, and we want the service to be safe and supportive for every customer.
We’d like to look into your account to ensure everything is handled correctly. We’ve sent you a request via Trustpilot to provide your details so we can locate your subscription. If you don’t see the request, please email us directly at [email protected] so we can follow up with you.
– Certified Fasting team
Sienna,
Thank you for your review. We’re sorry to hear about the difficulties you experienced when trying to cancel your subscription. That process should not feel complicated, and we’d like to look into your account to make sure it’s handled correctly.
We’ve already sent you a request through Trustpilot to provide your details so we can identify your order. If you don’t see it, please contact us directly at [email protected] so we can follow up with you.
– Certified Fasting team
Anita,
Thank you for your review. We’re sorry to hear that you haven’t received the signup confirmation. If you cannot find it neither in your general inbox, nor in your spam box, perhaps, there was a typo in the email address you registered. We would like to try to locate your order on our system.
We've sent an information request through Trustpilot, or you can send us your payments information directly to [email protected] and we will update you as soon we identify your account.
– Certified Fasting team
Maira,
Thank you for your feedback. We’re very concerned to hear about you encountering these billing issues. We are taking this really seriously and we’d like to review your account to understand what went wrong here and make sure we resolve it quickly.
We’ve already sent you a request through Trustpilot to provide your details so we can locate your account. If you don’t see it, please contact us directly at [email protected] so our team can follow up with you.
- Certified Fasting team
Manpreet,
Thank you for sharing your experience. It’s concerning to hear about the unwanted charges you have mentioned. We’d like to review your account and resolve your case.
Our team will reach out using the email linked to your account under the ID you provided, so we can handle your case directly.
- Certified Fasting team
Anna,
Thank you for your review. We’re sorry to hear that you were charged again despite already having canceled your subscription. That should not have happened. We’d like to check your account details to understand what went wrong and ensure it is resolved correctly, including your data deletion request.
We’ve asked for your details through Trustpilot to help us locate your account. If you don’t see the request, please email us at [email protected] so we can follow up with you.
- Certified Fasting team
Darryl,
Thank you for your review. We’re sorry to hear about the frustration with your cancellation. Once a subscription is canceled, billing should always stop, so the situation you describe is not how it should work. We’d like to look into your account details to understand what went wrong and make sure this is corrected.
We’ve requested your information through Trustpilot to help us locate your account. If you don’t see the request, please reach out to us directly at [email protected] so we can follow up with you.
- Certified Fasting team
Dave,
Thank you for sharing your feedback. We’re concerned to hear that your cancellation attempts haven’t stopped the charges. That should not be happening, and we’d like to check your subscription to understand what went wrong and make sure it is corrected.
We’ve requested your details through Trustpilot so we can locate your account. If you don’t see the request, please reach out to us at [email protected] so we can look into it.
- Certified Fasting team
Jessie,
Thank you for sharing your experience. It’s wonderful to hear how much you enjoy the recipes and that your family has taken to them as well.
- Certified Fasting team
Hello,
Thank you for updating your review. We’re very sorry to hear that the refund has not yet reached you.
To clarify, because pregnancy was not indicated in your registration survey, our system did not trigger the automatic refund process for unfit health conditions. Your case was therefore handled manually, and we can confirm that the refund was issued on September 5, 2025. If you still haven’t seen it in your account, we recommend contacting your bank to check the status.
Our team will also send you an account report showing the refunded transactions to the same email address we’ve already used for our previous communication. You can provide it to your payment processor in your request for status check.
– Certified Fasting team
Lily,
We appreciate your feedback. It’s great to know the program helps you eat healthy and makes it easier to stay consistent with it.
- Certified Fasting team
Amal,
Thank you for your review. We’re sorry to hear about the ongoing charges despite your attempts to cancel. That should not happen, and we’d like to review your case directly to understand what went wrong and ensure it is resolved correctly.
We’ve sent you a request via Trustpilot to help us locate your account. If you don’t see it, please contact us at [email protected] so we can follow up with you.
- Certified Fasting team
Monika,
Thank you for your review. We’re sorry to hear about your disappointment, especially regarding the mishandled cancellation. We’d like to carefully review your case to understand what happened and ensure that your case gets resolved.
We’ve sent you a request via Trustpilot to help us locate your account. If you don’t see it, please reach out to us directly at [email protected]
so we can follow up with you.
- Certified Fasting team
Hello,
Thank you for sharing your review. We’re sorry to hear that your experience with the program did not meet your expectations. While the renewal information is provided to customers during sign-up, your feedback shows us that this part of the process can still be improved. We’ll be reviewing our onboarding to see where it can be made clearer, and we’d also like to look into your case directly.
We’ve sent you a request via Trustpilot to help us locate your account. If you don’t see it, please contact us at [email protected] so we can follow up with you.
– Certified Fasting team
Susan,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve had using the service, particularly with cancellation and app compatibility. We’d like to review your case further to make sure everything is handled correctly.
We’ve reached out via Trustpilot with a request for your details. If it hasn’t reached you, feel free to contact us at [email protected] so we can check your case directly.
– Certified Fasting team
Sherika,
Thank you for sharing your feedback. We’re sorry your experience with us left you with this impression. We’d like to take a closer look at your case to make sure everything is handled properly.
We’ve sent you an information request through Trustpilot to help us identify your account. If you don’t see it, please contact us directly at [email protected] so we can follow up with you.
– Certified Fasting team
Hello,
Thank you for sharing your thoughts with us. We understand your hesitation after reading other reviews, and we want to reassure you that cancellation is always possible. The details are outlined in our Terms of Service, but we’re also happy to explain everything directly so it feels clear before you sign up.
If you’d like, please reach out to us at [email protected] and we’ll gladly walk you through how the process works and answer any questions you may have.
– Certified Fasting team
Hello,
We’re sorry to hear about your negative impression of our program. We always want refunds and cancellations to be handled smoothly, and our process is described in our Terms of Service. That said, we’d like to look into your case directly to make sure everything was done correctly.
We’ve sent you an information request through Trustpilot to help us locate your account. If you don’t see it, please contact us directly at [email protected] so we can assist you.
– Certified Fasting team