Certified Fasting

Darenna, Thank you for your review. We’re sorry to hear about your experience and understand your frustration. Our automated assistant only helps answering general questions and informs about the possible reply delays, but every account-related inquiry is reviewed by a human agent. Since you’ve already provided your email address, we’ll locate your account using it and contact you as soon as possible with an update. – Certified Fasting team

Stanislav, Thank you for sharing your feedback. We understand how disappointing this experience must feel. To clarify, no unauthorized payments can be made without your knowledge. While subscriptions renew automatically (unless cancelled beforehand), this process is explained during registration and authorized by the customer when the Terms of Service are accepted during sign-up. We’d really appreciate it if you helped us locate your account so we can understand what went wrong, clarify any misunderstanding, and offer a proper resolution. We’re sorry for the delay in responses, as our support team is currently managing a high volume of inquiries, but we can assure you that no email will go unanswered. Please reply to the Trustpilot information request or contact [email protected], so we can locate your account and make sure everything is resolved as soon as possible. – Certified Fasting team

Yulia, Thank you for your review. We understand your frustration and are sorry that you haven’t received a proper follow-up yet. Please note that the Trustpilot review team operates separately from general customer support, so to locate your account and review your case, we still need your user ID or the email address used during registration. Once we have that information, we’ll make sure your case is reviewed by a human agent and handled as soon as possible. Please reply to the Trustpilot information request or contact [email protected], so we can look into this directly. – Certified Fasting team

Stephanie, Thank you for your feedback. We understand how frustrating unexpected renewals can be. Our plans renew automatically unless cancelled beforehand, as explained during registration and in the Terms of Service accepted before signup, but we'd really appreciate it if we could review your case and make sure everything is clarified and handled correctly. Please reply to the Trustpilot information request or contact [email protected] so our team can review your case and confirm all details with you directly. – Certified Fasting team

Rekha, Thank you for your feedback. We’re sorry for the difficulty you’ve faced while trying to cancel. Since you provided an email address linked to an active account, our team will review your request directly and confirm once your cancellation has been completed. – Certified Fasting team

Eva, Thank you for your review. We’re sorry you were charged again after trying to unsubscribe - that’s understandably frustrating and not the experience we want you to have. Please reply to the Trustpilot information request or contact [email protected] so our team can locate your account, check what caused the repeated charges, and make sure your subscription is fully sorted out. – Certified Fasting team

Anne, Thank you for your review. We understand your concern. Once cancelled, you should have received an automated confirmation email. Please check your spam and junk inbox too, in case the email got filtered out of the main inbox. Just in case, we’d like to look into your account directly and ensure everything was properly closed. Please reply to the Trustpilot information request or contact [email protected], so our team can locate your account and verify the cancellation status. – Certified Fasting team

Hello, Thank you for your review. We sorry for the problematic cancellation process. As per our Terms of Service, subscriptions renew automatically, but the cancellation should be clear and easy to follow whenever customers want to end it. We’d really like to check your case directly to see what caused this issue and how can we help you. Please reply to the Trustpilot information request or reach out to [email protected], and our team will review your account and follow up with you directly. – Certified Fasting team

Erik, Thank you for leaving a review. We’re sorry to hear about your frustration - that’s not how the process should feel. Each optional feature should be confirmed directly by you before payment processing, so we’d like to review your case to see what caused this situation. Please reply to the Trustpilot information request or email us at [email protected] so our team can investigate this further and get back to you. – Certified Fasting team

Narayana, Thank you for sharing your feedback. We’re sorry to hear you found the experience frustrating. While a stand-alone app is still on the way, our website is designed to be easy to use on both desktop and mobile devices. Please respond to the Trustpilot information request or contact us directly at [email protected] so we can locate your account, review what happened and confirm that your subscription has been cancelled. – Certified Fasting team

Adea, Thank you for your review. We are concerned to hear about your situation. The total amount charged should match the plan and features you have selected, so we’d like to review your case to clarify what happened and correct it. Please reply to the Trustpilot account information request or contact us directly at [email protected] so our team can investigate and follow up with an update. – Certified Fasting team

Hello, Thank you for sharing your review. We’re sorry to hear that you’re still seeing charges after requesting cancellation - that shouldn’t be happening, and we’d like to understand what went wrong. We’d like to review your case in detail to confirm your account status and stop any incorrect renewals. Please share your details securely through Trustpilot or email us at [email protected], and our team will follow up with an update on your case. – Certified Fasting team

Christina, Thank you for sharing your review. We’re sorry to hear about your experience - that’s not how this process should work. The system can only charge for active subscriptions, so we’d like to investigate what went wrong and make sure everything is properly resolved. We’ve sent you an information request through Trustpilot so we can locate your account and review your case. If you don’t see it, please contact [email protected], and our team will follow up once the investigation is complete. – Certified Fasting team

Navneet, Thank you for your review. We’re sorry to hear about the confusion and unexpected charges - that’s not the experience we want you to have. Since you included your user ID, our team will review your account in detail to clarify what led to these payments and ensure that no further charges occur. We’ll contact you directly once the investigation is complete. – Certified Fasting team

Adam, Thank you for your review. Being charged again after cancellation is understandably frustrating, and we want to look into how that happened. We’ll need to verify your account before we can review the transaction in detail. We’ve sent you an information request through Trustpilot for your account details. If it’s not visible, please reach out to [email protected] so our team can investigate and update you once the review is complete. – Certified Fasting team

Lynn, Thank you for sharing your experience. This indeed doesn't sound right. The charges can only be made if you put in your payment details and purchased the selected plan after the registration. We would really appreciate if you gave us a chance to investigate and correct this. We’ve sent you an information request through Trustpilot so we can locate your account and review the case. If you don’t see it, you can also contact [email protected] so our team can follow up once the review is complete. – Certified Fasting team

Margaret, Thank you for your feedback. Repeated payments like that should never happen without clear communication, and we’re sorry for the stress it’s caused. We want to trace exactly what triggered them and make sure everything is properly cancelled. We’ve sent you an information request via Trustpilot so we can locate your account and review the billing history. If you prefer, you can email [email protected], and our team will follow up once the investigation is finished. – Certified Fasting team

Silvia, Thank you for your review. We’re sorry to hear about how long it took to resolve your case. We'd really like to understand what prolonged this process so much. If you don't mind, we can still review your case to understand it better and make sure such situation does not repeat. We have sent an information request via Trustpilot internal form, but you can also reach us directly at [email protected] and we will handle it from there. – Certified Fasting team

Michal, Thank you for your feedback. We’re sorry to hear that the cancellation process felt complicated - that’s not the experience we want to create. We’d like to review your account to understand what happened and make sure everything is handled properly. We’ve sent you a request via Trustpilot to provide your details. If you don’t see it, please contact us at [email protected] so our team can follow up. – Certified Fasting team

David, Thank you for your review. We’re sorry to hear about your disappointment and the unexpected charges. We’d like to take a closer look at your case to understand what happened and make sure it’s handled properly. We’ve sent you a request via Trustpilot to provide your details so we can locate your account. If you don’t see it, please contact us directly at [email protected] so we can follow up with you. – Certified Fasting team