Certified Fasting

Hello, Thank you for sharing your feedback. We’re sorry to hear that your experience left you with this impression. Payments can only be processed after completing the signup process, confirming a selected plan, and entering payment details. Any pricing, including renewal terms, is displayed before the purchase is finalized. Our plans renew automatically unless cancelled beforehand, as outlined during registration and in the Terms of Service accepted at signup. Please also note that the service is web-based and accessible through your account; there is no separate app to download. After registration, a confirmation email with your login details is sent so you can access the program at any time. That said, we would still like to review your case carefully to understand what may have happened and ensure everything is handled appropriately. Please reply to the Trustpilot information request or contact our team at [email protected] so we can locate your account and assist you further. -Certified Fasting Team

Hello, Thank you for taking the time to share your feedback. We’re sorry to hear that the cancellation process felt frustrating, your comparison certainly gave us a smile, but we understand the concern behind it. Cancellation should always be available directly through your account settings, and many users complete it there without difficulty. Our goal is to keep the process straightforward, but if anything is unclear or doesn’t work as expected, our support team is always ready to assist and make sure the request is handled properly. If you still need help with your subscription cancellation, please respond to Trustpilot information request or contact us at [email protected], and our team will gladly take a closer look and assist you further. - CertifiedFasting Team

Hello, Thank you for sharing your feedback. We’re sorry to hear that this situation has caused such concern, and we understand how upsetting unexpected charges can feel. Payments on our platform can only be processed after completing the signup process, selecting a plan, and entering payment details. Our subscriptions renew automatically unless cancelled beforehand, as explained during registration and in the Terms of Service accepted at signup. Regarding reviews, we always encourage people to read feedback from other users. However, reviews reflect individual experiences and may not always represent how the service works for every user. If you noticed repeated charge attempts after blocking your card, we would like to investigate this further to ensure everything is handled correctly. Please reply to the Trustpilot information request, so we can locate your account and review the situation in detail. - CertifiedFasting Team

Hello, Thank you for sharing your experience. We understand how concerning unexpected charges can feel, and we appreciate you bringing this to our attention. Charges can only occur after completing the registration process, selecting a plan, and providing payment details. Information about the renewal terms is also displayed on the checkout page before the payment is confirmed. Our subscriptions renew automatically unless they are cancelled in advance, as explained during signup and in the Terms of Service accepted at registration. That said, we would like to take a closer look at your case to better understand what may have happened. Since you have provided a reference number, a member of our team will reach out to you to clarify the situation. - CertifiedFasting Team

Hello Mykhailo, Thank you for sharing your feedback. We’re sorry to hear that your experience has been so frustrating. We’d like to clarify that any subscription and related charges can only occur after a user completes the registration process, selects a plan, and provides payment details. There is no mechanism for activating a subscription without these steps. Cancellation is always available through the account settings, and once completed, it prevents future renewals. If something did not work as expected, we would definitely want to take a closer look at the situation. Regarding your concerns about support, we can see that our customer support team has already been in contact with you and has provided detailed explanations about your case. If anything remains unclear, we’re always here to review it further and assist you. We appreciate your feedback and are here to help clarify any remaining concerns. - CertifiedFasting Team

Hello Felix, Thank you for sharing your feedback. We’re sorry to hear that your experience has led to these concerns. We’d like to clarify that charges can only occur after a plan is selected and confirmed during registration, and cancellations, when completed according to the outlined timeframe, are intended to stop future renewals. If something did not work as expected, it’s important for us to review the details carefully. We can see that you’ve already been in contact with our customer support team, and that your case has been explained in detail. If anything still feels unclear, we’re here to take another look and assist further. We appreciate you bringing this to our attention. - CertifiedFasting Team

Hello, Thank you for your feedback, we’re sorry to hear that your experience felt this frustrating. We’d like to clarify that cancellation is always available through the account settings and is designed to be completed in just a few steps. It should not be complicated or difficult to access. If it felt otherwise in your case, we would really like to understand what happened and where the process may not have been clear. As we’re unable to identify your account from this review, we’re not able to look into your specific situation. If this is still relevant, please contact us at [email protected] and mention that you were referred from Trustpilot. This will help us locate your account and review everything in detail. We appreciate your feedback and the opportunity to improve. - CertifiedFasting Team

Hello Janet, Thank you for sharing your feedback, we’re sorry to hear how frustrating this experience has been. We’d like to clarify that cancellation is always available through the account settings and, once completed, it should stop future renewals. It is not intended to require multiple attempts. If the unsubscribe action did not go through as expected, that’s something we would definitely want to look into more closely. As we’re unable to identify your account from this review, we can’t verify what may have happened in your specific case. If this is still relevant, please contact us at [email protected] and mention that you were referred from Trustpilot. This will allow us to locate your account and ensure everything is properly resolved. We’re here to help and clarify any concerns. - CertifiedFasting Team

Hello Natalia, Thank you for taking the time to share such a detailed follow-up, we’re sorry to hear that your experience initially felt confusing and frustrating. We’d like to clarify that subscriptions can only be activated after a plan is selected and confirmed during registration. There is no mechanism for enabling a subscription without user input. That said, we understand how the structure and visibility of different plans may not have felt clear, especially when multiple services are involved. Regarding cancellation, it is always available through the account settings. We appreciate your feedback about the process feeling complex and involving multiple steps, this is valuable insight, and we will take it into account as we continue improving the user experience. We’re glad to hear that you were able to successfully locate and cancel both subscriptions, and also that our support team responded promptly and provided clarification regarding the active plans. We appreciate your balanced feedback and are here if you need any further assistance. - CertifiedFasting Team

Hello Davide, Thank you for sharing your feedback, we’re sorry to hear that your experience has been so frustrating. We’d like to clarify that charges can only occur after a plan or optional service is selected and confirmed during registration. All options and their pricing are presented before any payment is processed, and they are not applied automatically without user consent. Regarding the fasting timer and functionality, the program is designed to follow a structured schedule based on the user’s setup. If it did not work as expected, we would definitely want to understand more about what happened in your case. Cancellation is always available through the account settings, and our support team is there to assist if needed. We understand that your experience with this process did not meet expectations. We can see that you’ve already been in contact with our customer support team, and that your case has been reviewed with detailed explanations provided. If anything still feels unclear, we remain available to assist further and clarify any remaining concerns. - CertifiedFasting Team

Hello Marlo, Thank you for sharing your feedback, we’re sorry to hear that your experience felt this frustrating. We’d like to clarify that our program provides access to core fasting guidance through your account, while additional features, such as nutritionist support, are optional and presented during the registration process. These options are not mandatory and can be selected based on your preferences. Regarding charges, any payment can only be processed after a service is selected and confirmed. We understand your concern about accidental selection, and we take this feedback seriously, as clarity during the process is very important. We can also see that you’ve already been in contact with our customer support team, and that your case has been reviewed with detailed explanations provided regarding the charges and your request. If anything still feels unclear, our team remains available to assist further and provide any additional clarification you may need. - CertifiedFasting Team

Hello Tamara, Thank you for sharing your feedback, we’re sorry to hear how frustrating this experience has been for you. We’d like to clarify that subscription pricing, including any renewal terms, is presented during the registration process before confirmation. Renewals occur automatically unless the subscription is cancelled in advance, as outlined in the Terms of Service. Regarding additional charges, any extra features or services are optional and can only be activated if selected during signup. They are not applied automatically without user confirmation. As for cancellation, it is always available through the account settings and should stop future renewals once completed. If a charge occurred after you believed everything was cancelled, this is something we would definitely want to review in detail. As we’re unable to identify your account from this review, we kindly ask you to contact us at [email protected] if the case is still relevant and mention that you were referred from Trustpilot. This will allow us to locate your account and investigate the situation thoroughly. We’re here to help and make sure everything is properly clarified for you. - CertifiedFasting Team

Hello Laura, Thank you for sharing your feedback, we’re sorry to hear that this situation caused frustration and concern for you. We understand how important communication preferences and personal data requests are. We’d like to clarify that unsubscribe requests and account deletion requests are handled by our support team, although processing times may occasionally vary depending on request volume. We can confirm that your data removal request has already been processed and your information has been removed from our systems. You should no longer receive communications from us. We also understand your concerns regarding consent and privacy, and we take such matters seriously. Thank you for bringing your experience to our attention. - CertifiedFasting Team

Hello Garima, Thank you for sharing your feedback. We’re sorry to hear that this situation has caused frustration and concern for you. We’d like to clarify that charges can only occur after a plan or optional service is selected and confirmed during the registration process. Additional services are not activated automatically without user input or confirmation. We can see that you’ve already been in contact with our customer support team regarding your account, and that detailed explanations about your subscription and billing have already been provided. If anything still feels unclear, our team remains available to assist further and review any remaining concerns with you. - CertifiedFasting Team

Hello, Thank you for your feedback. We’re sorry to hear that your experience led to this impression. We understand how frustrating it can feel if the service did not meet your expectations. At the same time, we’d like to clarify that all charges are linked to a plan selection and confirmation made during registration, where pricing, billing terms, and renewal details are presented beforehand. As we’re unable to identify your account from this review, we can’t look into what may have happened in your specific case. If this is still relevant, please contact us at [email protected] and mention that you were referred from Trustpilot. This will allow us to locate your account and review the situation thoroughly. We’re here to help and would appreciate the chance to clarify things for you. - CertifiedFasting Team

Hello, Thank you for sharing your feedback, we’re sorry to hear that the experience did not meet your expectations. We’d like to clarify that our program is designed to provide structured fasting guidance, tracking tools, and additional wellness resources through the user account. The approach and features may not suit everyone’s expectations, and we understand your disappointment if the service did not feel valuable to you personally. Regarding refunds, requests are reviewed individually according to the applicable Terms of Service and refund conditions. We understand that you disagreed with the outcome and how frustrating that can feel. We also want to clarify that automated replies may initially be used to confirm receipt of requests or provide general information, but cases requiring review are handled by our support team. We can see that you’ve already been in contact with our customer support team, and that detailed explanations regarding your subscription, refund request, and account have already been provided. If anything still feels unclear, our team remains available to assist you further and answer any remaining questions. - CertifiedFasting Team

Hello, Thank you for your feedback. We’re sorry to see that your experience left you with this impression. We’d like to clarify that our service operates on a subscription basis, and any charges can only occur after a plan is selected and confirmed during registration. We aim to keep all information regarding pricing, renewals, and cancellation clear throughout the signup process. As we’re unable to identify your account from this review, we cannot look into what may have happened in your specific case. If this matter is still relevant, please reach out to us at [email protected] and mention that you were referred from Trustpilot. This will allow us to locate your account and review everything in detail. We’re here to help and would appreciate the opportunity to clarify the situation. - CertifiedFasting Team

Hello Carolina, Thank you for sharing your concerns, we understand how alarming this situation must feel. We’d like to clarify that any charges can only occur after a user actively completes the registration process, selects a plan, and provides payment details. There is no mechanism for charging without this step. It’s also necessary to have an account in order to access the service or manage a subscription. Regarding cancellation, it is always available through the user account, and our support team is also able to assist if any difficulties arise. We’re sorry to hear that you feel your attempts to reach support were unsuccessful, this is not the experience we aim to provide. As we’re unable to identify your account from this review, we cannot investigate the situation further at this stage. If this matter is still relevant, please contact us at [email protected] and mention that you were referred from Trustpilot. This will help us locate any associated account and review the case thoroughly. We take concerns like this seriously and are here to help clarify everything. - CertifiedFasting Team

Hello Bertrand, Thank you for sharing your feedback. We’re sorry to hear that your experience has led to this level of frustration. We’d like to clarify that any additional services, such as nutritionist support or shopping list, are optional and can only be added during the registration process if selected by the user. All associated costs are presented before confirmation and are not applied automatically without consent. Regarding your refund request, we understand how important timely communication is. While we cannot review the specifics of your case from this review alone, we would like to take a closer look at what happened. As we’re unable to identify your account, if this matter is still relevant, please contact us at [email protected] and mention that you were referred from Trustpilot. This will allow us to locate your account and provide a thorough review of the charges and your request. We’re here to help and ensure your concerns are properly addressed. - CertifiedFasting Team

Sergio, we’re sorry to read your review. Access to the service is provided on our website by logging in with the registered email address, and subscription management is handled there as well. We’d like to review your account and assist you. Please reply via Trustpilot with the user ID or email address used to register or contact [email protected] so we can locate your account and resolve this as soon as possible. – Certified Fasting team