CheapTickets.sg is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.
Reviewers had a great experience with this company. Customers frequently mention that the booking process is exceptionally fast, simple, and very easy to navigate without any unnecessary clutter or complex steps. Travelers also deeply appreciate the affordable prices, noting that tickets are consistently cheaper and offer great value compared to other online booking platforms.
However, some people mentioned notable difficulties when trying to manage, update, or change their travel bookings afterward through the online portal. A few reviewers specifically experienced frustrating issues such as unrecognised booking reference numbers at the airport or unexpectedly high service fees for altering flights.
I chose cheaptickets to buy my flight tickets for a trip in May bcos of its good ratings. However, when l requested online to make a change of date to the next day for our return flight to S'pore on ANA less than an hour after booking it, l was informed that l will have to pay a hefty change fee of US$120 per person (US$240 for both my hubby & l)! We had paid additional fees for the premium service package when l bought the tickets on Sun, 3 Mar 2019 & it clearly states no extra charges for cancellation & change then, why charge! After several calls & an email reply sent to cheaptickets on 4 Mar, l am still waiting for a clarification to waive the change fee and to confirm our tickets from US on a flight the next day! Its been very stressful as we are both in our late 50s & 60s.
If not for this incident, l probably would have given a higher rating as l had no issues with the first 2 bookings. It was very unexpected that we had to change the date. I hope cheaptickets can expedite & respond positively soon.
Cheaptickets.sg 回复2019-03-12
Dear Usha,
To be clear, the purchase of the "Premium Service" package only provided for the waiver of any Cheaptickets.sg fees for changes or cancellations. It will not impact the fare rules of your ticket. This information is clearly mentioned on the website and in your booking acknowledgment email. It is important to note that every ticket also has a unique set of conditions concerning the airline who owns the ticket. This means that oftentimes, airlines will charge their own penalty for a change, as well as collect any fare difference.
Sincerely,
CheapTickets
Thank you for contacting Cheaptickets Thailand , we apologies for delay respond.
If you still need assistance from us please send request to [email protected] or +6625088475 oparete Monday to Friday 8.30-17.30.
Update 9Mar2019:
Thanks for the refund. I finally received the $ on 1st week of Mar 2019.
29 Feb
Reference to my ticket (CSG-1817721) cancellation, my money has not been refunded until now... from Jan11 until today 26 Feb.2019...imagine more than 6 weeks and they cant even say what is their standard timeline for releasing refund.
Here's what I was told by Cheaptickets customer service over the phone about my cancellation and refund:
1. I have to call the airlines directly and request for the cancellation and ask for the credit card 4 last digit where the airlines will refund the money. I DID THIS!!! GOT THE CONFIRMATION THAT IT WAS REFUNDED!!!
2. I called and emailed Cheaptickets since Jan 11... keep sending emails.. but the reply is not helpful... they said,
" Please be advised that as we chasing the airline for the refund status, as we do not have any specif date when the refund will be processed. Kindly wait for an update.
We apologize for the delay in response."
6 weeks and I have not received my refund.... NOT ACCEPTABLE..
Cheaptickets.sg 回复2019-03-02
Dear Rachecl,
Unfortunately, sometimes refunds from airlines can take some time. As per the booking records, the refund is already initiated.
We apologize for the delay.
Sincerely,
CheapTickets
On the ticket I received sent to my email was luggage not included. It was clearly stated when I booked the tickets that luggage is already included. I called customer service and the moment he answered, he asked me to wait?! He even shouted at me to wait wherein he just answered the phone not even asking me my name. It’s quite disappointing especially I’m taking care of my baby. Anyway, he told me that luggage is included, and so I hope, it will be fine on the day of our flight.
Cheaptickets.sg 回复2019-02-21
Dear Kristine,
We are very sorry to hear about the negative experience you have had while contacting our customer support team. We take all customer feedback into consideration in order to continue to improve our customer's experience.
We have verified the booking and can confirm there is baggage allowance 30 kilos included for all the adult passengers.
Sincerely,
CheapTickets
There is not an acknowledgement email and confirm booking email sent to my mailbox until now! I called the service number which is difficult to find so long time! Luckily, your staff told me that something was wrong with your system. Could you please send me an official booking confirmation email with the booking number?
Thanks
Cheaptickets.sg 回复2019-02-20
Dear Hong,
As per the booking records, the e-ticket is re-sent to the registered email address.
You can view and resend your travel documents at any time under “My Trip” on our website. To sign in, use your booking number and the e-mail address you used to make the booking.
Sincerely,
CheapTickets
Please consider reducing service charge for custoner who wishes to make changes to flight when the flight booking is made more than one month in advance of the flight departure date.
Dear Anna,
Thank you for your positive review.
We appreciate your time and we will look forward to seeing you again on our site.
Kind regards,
Cheaptickets SG
Hi
I am reasonably happy with the service but when I booked my ticket I thought it was all with the same airline. Once I had paid I realised that the return was with an airline I have never heard of. I am disappointed as when I tried to contact cheap tickets.sg no one answered the phone. I have received nothing from the email I sent requesting the airlines PNR so I can contact the airline directly to upgrade our luggage allowance. I’m quite at a loss as to what to do next. I’m disappointed and won’t use again as too difficult to resolve issues.
There are lot of other sites which are offering much more cheaper tickets so I won’t prefer this site in future. I have incurred a loss of INR 2000 when I compared the price I paid with the other sit
Not advisable to get the ticking done from this website without comparing with other websites.
Price competitive. However after-sales service is below expectation. Call centre staff not very helpful. Also slow response to email. This caused problems in time critical events such as change of flight dates.
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