Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the streamlined booking process, noting that dedicated staff members provide prompt, professional, and highly efficient assistance with all necessary travel arrangements. Individual travelers find daily communication exceptionally smooth and reliable, ensuring that planning complex rail journeys through the foreign region remains completely seamless and worry-free.
Some reviewers were not happy with occasional ticket availability challenges and sold-out options encountered during extremely busy peak travel holiday periods. A few other people also noticed unexpected discrepancies regarding first class seat availability when coordinating their international bookings with the agency.
My overall experience was excellent. I used CHT to book a ticket from Beijing to Xian.
A storm came through Beijing which cancelled many flights and trains. I couldn't get the train site to work, for me, to check that status of my flight. I contacted CHT and they checked the status for me. Upon learning it was cancelled, they were able to rebook me on a train that left only two hours later! I was incredibly grateful I used CHT to book my tickets otherwise I would have been stuck in a travel disaster!
Annie, at China Highlights, was so helpful organising our train tickets to Xi'an. Everything was done so efficiently for us and it all went so smoothly. We will definitely be using China Highlights again for our next triip. Great service.
All the times we traveled to China and we moved by train inside the vountry we got the ticket by this web page and every times they have managed our tickets very well. Highly recommended!!
We always book our traintickets via Chinahighlights, always 100% reliable. We often need several Tickets for our travels through China. At the First Station we get all ticket printed out which saves so much time at all further stations. Even when Tickets are sold out, they give you good alternatives. For checking our travel plans the Website is very helpful as you can see all stops and all possibilities. Absolutely recommand Chinahighlights for Train bookings in China.
Train tickets from Guangzhou to Hong Kong were easy to book. Good communication by Vivi when the train I wanted was sold out and an alternative was quickly sourced. Reasonably priced and would use again.
Been working with Vivi for years. Always professional and informative. She held my hand through the process. Quick response. She is the reason I keep returning to China Highlights for my train tickets.
Booking was easy and communication was good.
Originally booked for 4 people but had to cancel 1 ticket after tickets were issued.
I contacted them and the refund was quick and hassle free.
Would use again.
Buying rail tickets in China used to be a nightmare. I booked with China Highlights (thanks to Man at Seat 61) and all we needed to do at the two stations we used was to show our passports. No physical or digital ticket was needed as its all handled by the China Highlights software.
Excellent service!
Very professionnal , Thanks to Annie who followed my trip all the time and could change train tickets when needed.
Warmly recommended !
Booking process is relatively easy, book and paid online (we used WeChat), then, as explained, you get ticket confirmation 15 days before the trip. We booked business class tickets which are obviously popular so there is no guarantee you’ll get it - twice we received an email marked ‘urgent, 15 days before, that they had to put us on the different train same day, which was ok for us but keep in mind if on tight schedule. Boarding is 10-15 min before the train, suggesting being at the station 45-60 mins earlier (in big cities) especially if it’s your first train. Stations are great, well organized, look like airports.
Your passport is your ticket, just scan it at the check in. Finally, Chinese bullet trains are fantastic, clean, punctual, and business class is fabulous, worth every penny!
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