ClassPass

Hi there, Thank you so much for your feedback! We're delighted to hear that Nahom was very helpful and provided you with great customer service. Providing friendly, efficient, and supportive assistance is always our goal, and we're thrilled that Nahom was able to make your experience such a positive one. We'll be sure to share your kind words with Nahom he'll be delighted to know his support was appreciated. Thank you for taking the time to share your experience with us! All the best, The ClassPass Team

Hi Andie, Thank you for sharing your feedback. We understand how concerning and frustrating this situation must have been, especially while you were dealing with being unwell and trying to make the best decision regarding your class. We're sorry to hear that your interaction did not meet your expectations and left you feeling unsupported. We appreciate you taking the time to share your experience and concerns. Please reach out to our specialized team at classpass.com/contact and mention that you're following up from a Trustpilot review. They'll be able to review your account and assist further with your concerns. All the best, The ClassPass Team

Hi Claudia, Thank you for your thoughtful feedback! We're delighted to hear that the support you received was helpful and that the guidance provided made the process easier. It's wonderful to know that your concerns were handled with care and attention. All the best, The ClassPass Team

Hi Reñee, Thank you for your kind words! We're delighted to hear that Renelas was able to assist you in identifying the account associated with those charges. We're glad the support provided helped bring clarity to the situation. All the best, The ClassPass Team

Hi Melissa, Thank you for your feedback! We're delighted to hear that Sylvia was able to assist you and provide a positive experience. All the best, The ClassPass Team

Hi Emi, Thank you for your feedback! We're delighted to hear that you received quick and helpful customer support. Providing prompt, friendly, and effective assistance is always our goal, and we're glad we could make your experience a positive one. We truly appreciate you taking the time to share your experience with us! All the best, The ClassPass Team

Hi Cl, Thank you so much for your feedback! We're delighted to hear that Vivian was able to resolve your issue so quickly. Providing fast, helpful, and efficient support is always our goal, and we're thrilled that your experience reflected that. We'll be sure to share your kind words with Vivian she'll be delighted to know her assistance made such a positive impact. Thank you for taking the time to share your experience with us! All the best, The ClassPass Team

Hi Paula, Thank you so much for sharing your experience! We're delighted to hear that your experience was quick, easy, and stress-free. It's wonderful to know that our chatbot was able to connect you with a live agent promptly and that Kidus provided the support you needed. Providing responsive, helpful, and efficient service is what we strive for, and we're thrilled that your issue was resolved in a timely manner. We'll be sure to share your kind words with Kidus they'll be delighted to know their assistance made such a positive impact. Thank you for taking the time to leave your feedback and for being part of the ClassPass community! All the best, The ClassPass Team

Hi there, Thank you so much for sharing your experience! We're delighted to hear that Melissa provided such outstanding support. It's wonderful to know that the process was smooth, easy, and stress-free from start to finish. We're especially pleased that Melissa took the time to explain everything clearly, answer your questions without any sales pressure, and resolve the issue quickly and professionally. Providing honest, helpful, and customer-focused support is exactly what we strive for. It's also great to hear that our AI assistant helped streamline the process before connecting you with a live agent. We're glad the overall experience left such a positive impression. We'll be sure to share your kind words with Melissa she'll be thrilled to know her assistance was appreciated. Thank you for taking the time to leave such thoughtful feedback and for recommending ClassPass. We truly appreciate it! All the best, The ClassPass Team

Hi Joan, Thank you for your feedback! We're delighted to hear that our team responded quickly and was able to resolve your issue effectively. We appreciate you taking the time to share your experience. All the best, The ClassPass Team

Hi Darsell, Thank you for sharing your experience! We're delighted to hear that Kidus was able to assist you and make the process smooth and pleasant. We'll be sure to pass along your kind words to the team. All the best, The ClassPass Team

Hi Alex, Thank you for your feedback! We're glad to hear that our team was able to help and provide a positive experience. All the best, The ClassPass Team

Hi Rachael, Thank you for your kind feedback! We're delighted to hear that Maureen was so friendly and helpful. It's wonderful to know she made your experience a positive one. All the best, The ClassPass Team

Hi John, Thank you for sharing your feedback. We understand your concerns regarding the charge and appreciate you taking the time to share your experience. If you're open to it, please reach out to our specialized team at classpass.com/contact and mention that you're following up from a Trustpilot review. They'll be able to review your account details and provide further assistance regarding your concerns. All the best, The ClassPass Team

Hi Dorson, Thank you for your feedback! We're glad the refund and cancellation process was quick and easy. All the best, The ClassPass Team

Hi Paula, Thank you for your kind feedback! We're delighted to hear that you received prompt support when you needed it and that your experience was a positive one. All the best, The ClassPass Team

Hi there, Thank you for your kind words! We're delighted to hear that ClassPass has helped you connect with new clients and that our support has been valuable to your experience. All the best, The ClassPass Team

Hi Mariam, Thank you for your feedback! We're glad we could resolve your duplicate account issue quickly and smoothly. All the best, The ClassPass Team

Hi Zohra, Thank you for sharing your feedback. We understand how frustrating it can be when you're looking for support and feel that your concerns haven't been addressed in the way you expected. We're sorry to hear that your recent interaction differed from the experience you've come to expect from ClassPass customer support. We appreciate you taking the time to let us know how you feel. Please reach out to our specialized team at classpass.com/contact and mention that you're following up from a Trustpilot review. They'll be able to review your account and assist further with your concerns. All the best, The ClassPass Team

Hi Samara, Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We understand that while policies are important, there are situations where members may need additional understanding and support based on their individual circumstances. Providing thoughtful, fair, and customer focused service is something we continuously strive for, and we appreciate you taking the time to share your perspective. Feedback like yours helps us identify opportunities to improve both our policies and the support experience we provide. Thank you again for your honest feedback. All the best, The ClassPass Team