ClassPass

Hi Andie, We're sorry to hear about your experience. We understand how upsetting it must have been to feel that the interaction was disrespectful and did not meet the level of service you expected. Providing courteous, professional, and supportive assistance is extremely important to us, and we're disappointed to hear that this was not your experience. We'd like the opportunity to review what happened and better understand your concerns. Please contact us at ClassPass Support and include "Trustpilot Review" so our team can investigate this matter further. Thank you for taking the time to share your feedback. All the best, The ClassPass Team

Hi Nicole, Thank you so much for your kind feedback! We're delighted to hear that Glory provided such wonderful support. Delivering excellent customer service and helping our members have a smooth experience is always our goal, and we're thrilled that Glory was able to make a positive impact. We'll be sure to share your kind words with Glory they'll be delighted to know their assistance was appreciated. Thank you for taking the time to share your experience with us! All the best, The ClassPass Team

Hi Daniel, Thank you for your feedback! We're thrilled to hear that you had a cool and amazing experience with us. Knowing that we were able to help and make your experience a positive one means a lot to our team. We truly appreciate you taking the time to share your thoughts and for being part of the ClassPass community! All the best, The ClassPass Team

Hi Ka, Thank you so much for your feedback! We're delighted to hear that June was so understanding and accommodating while assisting you. Providing compassionate, personalized support is something we care deeply about, and it's wonderful to know that June helped make your experience a positive one. We'll be sure to share your kind words with June she'll be thrilled to know her assistance was appreciated. Thank you for taking the time to share your experience with us! All the best, The ClassPass Team

Hi Ken, Thank you so much for sharing your feedback! We're delighted to hear that Gloria was able to link your account to your Klarna Premium benefit so quickly and smoothly. Providing efficient, helpful, and hassle-free support is always our goal, and we're thrilled that your experience reflected that. We'll be sure to share your kind words with Gloria she'll be delighted to know her assistance made such a positive impact. Thank you for taking the time to share your experience with us! All the best, The ClassPass Team

Hi Trisha, Thank you so much for your feedback! We're delighted to hear that Kidus was very helpful and took the time to answer your cycle renewal questions. Providing kind, clear, and informative support is always our goal, and we're glad Kidus was able to make the process easy and stress-free for you. We'll be sure to share your kind words with Kidus they'll be thrilled to know their assistance was appreciated. Thank you for taking the time to share your experience with us! All the best, The ClassPass Team

Hi Kristin, Thank you so much for sharing your feedback! We're delighted to hear that Nahom was very helpful and able to resolve your issue right away by returning the credits to your account. Providing quick, efficient, and customer-focused support is always our goal, and we're thrilled that your experience reflected that. We'll be sure to share your kind words with Nahom they'll be delighted to know their assistance made such a positive impact. Thank you for taking the time to share your experience with us! All the best, The ClassPass Team

Hi Chels, Thank you so much for your feedback! We're delighted to hear that Nahom was very helpful and provided you with great customer service. Delivering prompt, friendly, and effective support is what we strive for, and we're thrilled that Nahom was able to make your experience a positive one. We'll be sure to share your kind words with Nahom he'll be delighted to know his assistance was appreciated. Thank you for taking the time to share your experience with us! All the best, The ClassPass Team

Hi there, Thank you for sharing your experience! We're delighted to hear that ClassPass helped you explore a variety of wellness experiences, from yoga classes to facials and massages across different locations. It's also wonderful to know that our support team was easy to reach and able to assist you promptly when your travel plans required a membership pause. We appreciate your kind words and are grateful to have been part of your wellness journey. All the best, The ClassPass Team

Hi Dani, Thank you for taking the time to share your experience. We're so glad to hear that Josef was able to provide the support and reassurance you needed during a challenging situation. We'll be sure to pass along your kind words and recognition. All the best, The ClassPass Team

Hi Serkan, Thank you for taking the time to share your experience. We're thrilled to hear that the integration process was smooth and easy for your team, especially during such a busy time. We'll be sure to share your kind words with JohnMark, who will be delighted to know his guidance and support made a positive difference. We truly appreciate your recognition and are excited to have you as part of the ClassPass community. All the best, The ClassPass Team

Hi Olga, Thank you so much for sharing your experience! We're delighted to hear that you enjoy the variety of activities available through ClassPass and the flexibility to access them at a more affordable price. Helping our members discover and enjoy new experiences is exactly what we strive for. We're especially pleased to hear that Loarrine was able to assist you with your membership request. Providing professional, helpful, and thoughtful support is very important to us, and it's wonderful to know that Loarrine's assistance made such a positive impact on your day. We'll be sure to share your kind words with Loarrine they'll be thrilled to know their support was appreciated. Thank you for your recommendation and for being part of the ClassPass community! All the best, The ClassPass Team

Hi Camelia, We're thrilled to hear that Nahom was able to assist you quickly and efficiently. All the best, The ClassPass Team

Hi Yulissa, We're glad to hear that Paul provided you with excellent service and that you've had such positive experiences with our Customer Experience team. We really appreciate you taking the time to share this. All the best, The ClassPass Team

Hi Jazmine, We're thrilled to hear that Joshua was able to assist you quickly and resolve your issues within just a few minutes! Thank you for the fantastic 10/10 rating. It truly makes our day! All the best, The ClassPass Team

Hi Cheyenne, We're thrilled to hear that Yvonne was very understanding and helpful in resolving your issues! All the best, The ClassPass Team

Hi Gabe, Thank you so much for sharing your experience! We’re glad Kidus and our support team were able to listen, understand your situation, and help you move forward with your membership. We’re excited for you to begin your fitness journey with ClassPass! All the best, The ClassPass Team

Hi Eveline, It is concerning to hear that you are still dealing with charges after believing your membership had been canceled. Our official support channel is www.classpass.com/contact, as some email addresses are not monitored for replies. Please reach out there and include "Trustpilot Review" in the subject line so our team can locate your account and review the cancellation and billing history. All the best, The ClassPass Team

Hi there, We're thrilled to hear that Blessing was able to quickly understand your issue and resolve it promptly. All the best, The ClassPass Team

Hi Galen, We're thrilled to hear that our agent was able to quickly understand your issue and resolve it promptly. Your appreciation for the resolution and flexibility means a lot to us. All the best, The ClassPass Team