ClassPass

Hi Rabia, Thank you so much for sharing your experience! We're thrilled to hear that ClassPass has been such a positive addition to your business and that you've had an excellent experience with the platform. It's wonderful to know that you've been able to fill appointments and connect with amazing clients through ClassPass. We're also delighted that you found the platform easy to use and our service professional and supportive. Helping our partners grow their businesses and reach new customers is one of our greatest priorities, so feedback like yours truly means a lot to us. Thank you for your recommendation and for being a valued member of the ClassPass community. We look forward to continuing to support your success! All the best, The ClassPass Team

Hi Katelyn, Thank you for taking the time to share your experience! We're delighted to hear that the two agents who assisted you were quick to respond, took the time to listen to your concerns, and helped resolve your issue smoothly. Providing attentive, professional, and effective support is always our goal, and it's wonderful to know that your experience reflected that. We're especially pleased that you felt heard and supported throughout the process. We'll be sure to share your kind words with the team. Thank you again for your feedback and for being part of the ClassPass community! All the best, The ClassPass Team

Hi Isha dhingra, Thank you for sharing your experience! We're delighted to hear that you've had a positive experience with ClassPass so far. It's wonderful to know that our service has met your expectations and that you've been enjoying what the platform has to offer. We appreciate your trust in us and look forward to continuing to provide you with a great experience in the future. Thank you for being part of the ClassPass community! All the best, The ClassPass Team

Hi June, Thank you for your feedback! We're delighted to hear that you received a quick response and found our team patient and helpful throughout your experience. Providing timely, attentive, and supportive service is always our goal, and we're glad we could assist you. We truly appreciate you taking the time to share your experience with us and for being part of the ClassPass community! All the best, The ClassPass Team

Hi Ccc, Thank you so much for sharing your experience! We're delighted to hear that ClassPass has been genuine, transparent, and fair throughout your journey with us. Providing clear policies, responsive customer support, and professional service is incredibly important to us, so it's wonderful to know that we've met your expectations. We're especially grateful for your kind words about our customer service team and your trust in our platform. Feedback like yours motivates us to continue delivering the best possible experience for our members. Thank you for your recommendation and for being a valued part of the ClassPass community! All the best, The ClassPass Team

Hi AJ, We're sorry to hear about your experience. We understand how frustrating it must have been to see a charge on your account, lose access to your membership, and then feel caught in a cycle between different support channels without receiving a clear resolution. We can appreciate how upsetting it would be to provide updated payment information, contact your bank, and still be unable to access your account or find a straightforward way to submit a formal complaint. That's certainly not the experience we want for our members. We'd like the opportunity to investigate this matter further and review the charges and account status in detail. Please contact us at ClassPass Support and reference "Trustpilot Review" so our team can take a closer look at your case and assist you directly. Thank you for taking the time to share your feedback. All the best, The ClassPass Team

Hi Vanessa, Thank you so much for your review! We’re glad you’re finding ClassPass flexible and that our customer service has been helpful. All the best, The ClassPass Team

Hi Jody, Thank you for sharing your feedback. We’re glad to hear you loved the concept of ClassPass, and we appreciate your thoughts on how membership options could better support frequent international travel. We understand that a monthly plan may not work for everyone, especially with regular travel, and we’ll share your feedback about more flexible credit options with the appropriate team. All the best, The ClassPass Team

Hi May, Thank you so much for sharing your experience! We’re glad Peter was understanding and able to help review the late cancellation fee quickly. We’ll be sure to share your kind feedback with him. All the best, The ClassPass Team

Hi there, We're glad Jacinta was able to assist you with your request and process the refund on the same day. We really appreciate you taking the time to share this positive feedback. All the best, The ClassPass Team

Hi Maria, We are sorry to hear about the frustration with losing access to credits after canceling, especially after being a loyal ClassPass customer for a year and planning around an upcoming move. Just to clarify, canceling a membership can affect access to remaining credits, but we understand how disappointing this can feel when you recently paid for them. We would like to take a closer look at your account and the support experience you described. Please contact us at www.classpass.com/contact and include "Trustpilot Review" in the subject line so our team can review your case directly. All the best, The ClassPass Team

Hi Ricardo, Thank you for your review! We’re glad Jedidiah was able to clear up the confusion and resolve things quickly. All the best, The ClassPass Team

Hi there, We're delighted to hear that Joshua was amazing, super helpful, and knowledgeable throughout the process. All the best, The ClassPass Team

Hi there, We're delighted to hear that Kimberly made your sign-up experience with ClassPass such a breeze. It's wonderful to know she was responsive, helpful, and made the process smooth for you with no roadblocks along the way. All the best, The ClassPass Team

Hi Roohi, Thank you for your kind review! We’re glad our support team was responsive, helpful, and able to assist with your refund quickly. We hope you have a great experience when you start using ClassPass. All the best, The ClassPass Team

Hi Quentin, We're glad to hear you were quickly connected with Octavious and that your issue was resolved. Thank you for taking the time to share your positive experience. All the best, The ClassPass Team

Hi Ailyn, We're thrilled to hear you received prompt and helpful support. Thank you for taking the time to share your feedback! All the best, The ClassPass Team

Hi Carō, We're so pleased to hear that our customer service team was able to help and provide a positive experience. Thank you for taking the time to share your feedback, and we're glad we could assist with your membership concerns. All the best, The ClassPass Team

Hi Kimmie, Thank you so much for sharing your experience! We're delighted to hear that Renelas made the process of reactivating your account smooth and straightforward. We understand that managing memberships linked to partner programs can sometimes require additional assistance, and we're glad Renelas was able to guide you through it with ease. Providing efficient, friendly, and personalized support is always our goal, and it's wonderful to know that your experience was such a positive one. We'll be sure to share your kind words with Renelas they'll be delighted to hear that their assistance was appreciated. Thank you for taking the time to leave your feedback and for being part of the ClassPass community! All the best, The ClassPass Team

Hi Lucas, Thank you so much for your feedback! We're delighted to hear that you had a great experience with our Customer Support team, and especially with Jeevan. Providing helpful, responsive, and friendly support is what we strive for every day, and it's wonderful to know that our team was able to make a positive impact on your experience. We'll be sure to share your kind words with Jeevan he'll be thrilled to know his assistance was appreciated. Thank you for taking the time to share your experience with us! All the best, The ClassPass Team