ClassPass

Hi Jude, We're glad Jeevan was able to provide the help you needed. Thanks for sharing your feedback! All the best, The ClassPass Team

Hi Ellen, Thank you so much for taking the time to share your experience! We're delighted to hear that our support team was able to assist with your subscription renewal issue quickly and professionally. Providing understanding, friendly, and efficient support is what we strive for, and it's wonderful to know that the process felt smooth and easy from start to finish. We're especially pleased that your request was resolved to your satisfaction and that you felt supported throughout the experience. Thank you again for your kind words and for being part of the ClassPass community. We truly appreciate your feedback! All the best, The ClassPass Team

Hi Ethan, We're sorry to hear that your experience was disappointing. We understand how frustrating it can be when a service doesn't meet your expectations, and we appreciate you taking the time to share your feedback. For further assistance, please reach out to our specialized team at classpass.com/contact and mention that you're following up from a Trustpilot review. They'll be happy to help address your concerns. All the best, The ClassPass Team

Hi Lauren, We're delighted to hear you received prompt and excellent support. Thank you for taking the time to share your feedback! All the best, The ClassPass Team

Hi Pinto, We're sorry to hear that your experience did not meet your expectations. We understand how important timely communication and a supportive interaction are when seeking assistance, and we appreciate you taking the time to share your feedback. Your comments have been shared with the appropriate team, and we value the opportunity to learn from customer experiences. For further assistance, please reach out to our specialized team at classpass.com/contact and mention that you're following up from a Trustpilot review. They’ll be able to investigate this incident and help resolve the issue directly. All the best, The ClassPass Team

Hi Mariana, Thank you for sharing your experience! We're delighted to hear that you find ClassPass practical and enjoy the flexibility of exploring different studios and activities. One of the things we love most about ClassPass is giving members the freedom to try a variety of fitness and wellness experiences, so it's wonderful to know that's been valuable for you. We're also pleased to hear that you've found our customer service team efficient and helpful. Providing responsive and reliable support is always our goal, and we're glad we've been able to assist you when needed. Thank you for taking the time to share your feedback and for being part of the ClassPass community! All the best, The ClassPass Team

Hi Imane, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating this situation has been for you. We understand your concerns regarding your credits, membership experience, and the support you received. It's especially disappointing when you feel your issue hasn't been properly addressed and that your concerns weren't handled in the way you expected. We're also sorry to hear that your interaction with our support team left you feeling frustrated. Providing helpful, respectful, and professional support is important to us, and we regret that your experience did not reflect that. We'd like the opportunity to review your account, credit history, and previous interactions more thoroughly. Please contact us at ClassPass Support and include "Trustpilot Review" in your message so our team can take a closer look at your concerns. Thank you again for sharing your feedback. All the best, The ClassPass Team

Hi Olga, Thank you for sharing your experience! We're delighted to hear that you've had a nice experience with ClassPass and found the booking process easy and convenient. Making it simple for our members to discover and book experiences is one of our top priorities, so it's wonderful to know that's been your experience. Thank you for taking the time to leave your feedback and for being part of the ClassPass community! All the best, The ClassPass Team

Hi Orna, We're sorry to hear about your experience. We understand how concerning it must have been to clearly communicate that you did not want your membership restarted and then feel that your wishes were not respected. We'd like the opportunity to review what happened and better understand the circumstances surrounding your account changes. Please contact us at ClassPass Support and include "Trustpilot Review" so our team can investigate this matter further. Thank you for taking the time to share your feedback. All the best, The ClassPass Team

Hi Joyce, Thank you so much for sharing your feedback! We're thrilled to hear that Eddah provided such an amazing experience. It's wonderful to know that they were direct, responsive, and able to assist you with quick and helpful replies. Providing efficient and customer-focused support is what we strive for, and we're delighted that Eddah made such a positive impression. We'll be sure to share your kind words with Eddah they'll be thrilled to hear their assistance was appreciated. Thank you for taking the time to share your experience with us! All the best, The ClassPass Team

Hi Kenny, Thank you so much for sharing your experience! We're delighted to hear that your first experience using the platform was a positive one and that JohnMark was able to provide helpful support along the way. It's wonderful to know that you're exploring ClassPass as a way to support your business growth. We're excited to be part of that journey and hope the platform helps connect you with even more customers and opportunities. We'll be sure to share your kind words with JohnMark he'll be thrilled to know he made such a positive impact on your experience. Thank you for being part of the ClassPass community, and we wish you continued success! All the best, The ClassPass Team

Hi Jennifer, Thank you so much for sharing your experience! We're thrilled to hear that ClassPass has helped your business tremendously. Supporting our partners and helping them connect with new customers is incredibly important to us, so it's wonderful to know you've seen such a positive impact. We're also delighted that you find the platform easy to navigate and that you've had a positive experience with our service team. Thank you for being a valued ClassPass partner and for taking the time to share your feedback. We truly appreciate it! All the best, The ClassPass Team

Hi Lauren, Thank you so much for sharing your experience! We're thrilled to hear that you absolutely loved your experience and that both John Mark and Michaela went above and beyond to assist you. Providing exceptional, personalized support is what we strive for, and it's wonderful to know they made such a positive impact. We'll be sure to share your kind words with John Mark and Michaela they'll be delighted to know their efforts were appreciated. Thank you for taking the time to leave your feedback and for being part of the ClassPass community! All the best, The ClassPass Team

Hi Olivia, Thank you for your feedback! We're delighted to hear that you found our team very helpful. Providing friendly, responsive, and effective support is always our goal, and it's wonderful to know that we were able to assist you and make your experience a positive one. We truly appreciate you taking the time to share your experience with us and for being part of the ClassPass community! All the best, The ClassPass Team

Hi Cody, Thank you so much for sharing your experience! We're absolutely delighted to hear that Charlotte was able to help resolve the charge concern quickly and efficiently. We understand how worrying it can be to see an unfamiliar charge on your card, and we're glad she was able to provide clarity and support throughout the process. It's especially wonderful to hear that the service you received left such a positive impression that you're considering joining ClassPass yourself! Providing friendly, responsive, and caring support is exactly what we strive for, and your feedback truly means a lot. We'll be sure to share your kind words with Charlotte she'll be thrilled to know she made such a positive impact. Thank you again for taking the time to leave this amazing review, and we hope to welcome you to the ClassPass community soon! All the best, The ClassPass Team

你好， 非常感谢您分享您的经验！ 我们很高兴听到 Sef 在协助您解决登录问题时细心、耐心且乐于助人。提供明确的指导和持续的支持是我们努力的目标，很高兴知道后续沟通帮助您在整个过程中感受到支持。 听说 ClassPass 已成为您工作室社区的重要组成部分，这尤其有意义。知道我们可以为您的工作室空间营造温暖和温馨的氛围，这确实是一件值得的事情，我们非常感谢您的合作。 我们一定会向 Sef 分享您的善意之言，他会很高兴知道自己产生了如此积极的影响。 感谢您的支持并成为 ClassPass 社区的一部分！ 一切顺利， ClassPass 团队

嗨夏奇拉， 非常感谢您分享您的经验！ 我们很高兴听到克里斯汀和团队能够提供如此出色的支持。很高兴知道他们很有耐心、很专业，并且在您感到紧张时会花时间安抚您。 为我们的会员创造支持性和积极的体验对我们来说非常重要，我们很高兴克里斯汀和团队让您感到舒适和受到良好的照顾。 我们一定会与他们分享您的善意之言，他们会很高兴知道他们的支持产生了如此积极的影响。 感谢您花时间留下反馈并成为 ClassPass 社区的一部分！ 一切顺利， ClassPass 团队

嗨特雷西， 非常感谢您的反馈！我们很高兴听到您在我们的客户服务团队中获得了愉快的体验。 提供有用、响应迅速和支持性的帮助始终是我们的目标，我们很高兴能够为您带来积极的体验。 我们衷心感谢您花时间与我们分享您的好话并成为 ClassPass 社区的一员！ 一切顺利， ClassPass 团队

嗨杰西卡， 非常感谢您分享您的经验！ 我们很高兴听到里根让您感到自己被倾听，并能够帮助解决您有关学分的问题。我们知道感到理解和支持是多么重要，我们很高兴里根提供了您所需的帮助和保证。 我们一定会向里根分享您的好话，他们会很高兴知道他们对您的体验产生了如此积极的影响。 感谢您抽出宝贵时间留下反馈。我们很高兴听到您获得了如此出色的客户服务体验！ 一切顺利， ClassPass 团队

嗨帕蒂， 我们很高兴能够提供帮助。感谢您的客气话并与我们分享您的经验。 一切顺利， ClassPass 团队