ClassPass

Hi there, Thank you so much for your kind words. We're thrilled to hear you're happy with the support you received! All the best, The ClassPass Team

Hi Arifah, We're thrilled to hear you're loving ClassPass, and we're so glad Nahom was able to quickly sort out the payment issue. We'll be sure to pass along your kind words to Nahom and the team. All the best, The ClassPass Team

Hi Datea, We understand how frustrating it can be when an injury or unavoidable situation affects your ability to attend class, especially if fees or credit loss are involved. We would like to review your specific case and see what happened with your reservation and credits. Please reach out to us at www.classpass.com/contact and include "Trustpilot Review" in the subject line so our specialized team can assist you directly. All the best, The ClassPass Team

Hi Sydney, We are sorry the support experience did not meet expectations, especially after spending so much on the app and still feeling like your issue was not understood or resolved. We would like to review your recent support interaction and make sure your concern gets the right attention. Please contact us at www.classpass.com/contact and include "Trustpilot Review" in the subject line so our human team can take a closer look. All the best, The ClassPass Team

Hi Andrina, We’re sorry to hear about the issue with a business that may no longer be active on ClassPass and the frustration this caused with your booking and refund experience. If you’d like our team to review this case further, please contact us at www.classpass.com/contact and include "Trustpilot Review" in the subject line. We’ll be happy to take a closer look and assist directly. All the best, The ClassPass Team

Hi Olga, Thank you so much for your review! We’re delighted to hear Ismail was able to help resolve your query and provide 5-star service. We’ll be sure to pass along your kind feedback. All the best, The ClassPass Team

Thank you so much for sharing your experience! We’re glad Sylvia was able to step in, help with the fee review, and get the issue resolved. We’re also happy to hear you’re enjoying ClassPass overall. All the best, The ClassPass Team

Hi Jack, Thank you for sharing your experience! We’re sorry ClassPass wasn’t the right fit based on the options near you, but we’re glad our support team was able to review your charge and help with a refund. We really appreciate your kind words. All the best, The ClassPass Team

Hi Yolanda, Thank you for your review! We’re glad to hear your billing concern was handled respectfully. All the best, The ClassPass Team

Hi Dania, Thank you for your kind feedback! We're thrilled to hear that you're enjoying the opportunity to explore different activities and discover new places with ClassPass. It's also wonderful to know that our customer service team has helped make your experience a great one. All the best, The ClassPass Team

Hi Lauren, Thank you for sharing your experience! We're delighted to hear that you've been enjoying ClassPass and that it has lived up to your friends' recommendations. It's also great to know that our customer service team has been helpful and responsive, and that you've found value in the offers available to customers. All the best, The ClassPass Team

Hi there, Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience and felt supported throughout the entire process. Delivering responsive, professional service and keeping our customers informed every step of the way is something we care deeply about. We truly appreciate your kind words and recommendation, and we're excited to continue supporting you on your fitness and wellness journey. All the best, The ClassPass Team

Hi KatrinaLeigh, We are sorry about the issue with your trial eligibility and the message saying there was another active account. We understand how frustrating that would be if you have never knowingly used ClassPass before. We would like to take another look at the account details and help clarify what happened. Please contact us at www.classpass.com/contact and include "Trustpilot Review" in the subject line so our team can review this further. All the best, The ClassPass Team

Hi Rik, We are sorry to hear your trial experience felt confusing and led to an unexpected upgrade charge. We understand why that would make you feel unsure about continuing with ClassPass. We are glad to hear the charge was refunded after you contacted support, but we appreciate your feedback about the trial flow and how it can be made clearer. All the best, The ClassPass Team

Hi Kaylen, Thank you for sharing such lovely feedback! We’re so glad our support team made the process easy and helped you feel cared for throughout the conversation. We really appreciate you taking the time to share your experience. All the best, The ClassPass Team

Hi Amandine, We are sorry to hear about the issue with your cancellation request due to medical reasons, especially while preparing for your baby and being advised to rest immediately. We understand how frustrating and upsetting this must have felt, and we would like to take a closer look at your account and the support interaction you had so we can review what happened. Please contact us at www.classpass.com/contact and include "Trustpilot Review" in the subject line so our specialized team can assist you directly. All the best, The ClassPass Team

Hi Bianca, Thank you for your feedback! We're so glad to hear that you found our team very helpful. Providing friendly, responsive, and effective support is always our goal, and it's wonderful to know that we were able to assist you. We truly appreciate you taking the time to share your experience with us! All the best, The ClassPass Team

Hi Lisa, Thank you for sharing your experience! We're delighted to hear that Brian was able to help track down the issue with your AMC voucher request and provide a resolution. We understand how frustrating it can be to wait for an email you're expecting, and we're glad Brian was able to step in, investigate the situation, and return the credits to your account. Providing responsive, helpful, and solution-focused support is what we strive for, and we're thrilled that Brian was able to make your experience a positive one. We'll be sure to share your kind words with Brian he'll be delighted to know his assistance was appreciated. Thank you for taking the time to leave your feedback and for being part of the ClassPass community! All the best, The ClassPass Team

Hi Laura, Thank you so much for sharing your experience! We're thrilled to hear that you've had an excellent experience with ClassPass and that everything has been handled in a professional manner. It's especially wonderful to know that the platform has helped you fill appointments and connect with amazing clients. Supporting our partners' growth and helping them reach new customers is incredibly important to us, so feedback like yours truly means a lot. Thank you for your recommendation and for being a valued part of the ClassPass community. We look forward to continuing to support your success! All the best, The ClassPass Team

Hi Maria, Thank you for taking the time to share your feedback. We're sorry to hear that your experience with ClassPass did not meet your expectations. We understand how frustrating it can be to feel confused about membership pauses, credit availability, and renewal charges. We also appreciate your concerns regarding how credits are managed after cancellation and the clarity of our billing and rollover policies. Transparency is important to us, and we're sorry that your experience left you feeling disappointed and uncertain about how your membership and credits were being handled. We recognize that this has impacted your trust in our service. We'd like the opportunity to review your account and better understand the circumstances surrounding the charge and your credits. Please contact us at ClassPass Support and include "Trustpilot Review" so our team can take a closer look. Thank you again for sharing your experience. All the best, The ClassPass Team