Hello,
Thank you for being part of the Compass community over the past four years. We’re thrilled to hear about your positive experience and your impressive growth to 750 TH/s.
We truly appreciate your trust and support, and we’ll be sure to share your kind words with Colby. Here’s to continued success and steady hashing ahead!
Hi Ryan,
Thank you for reaching out and sharing your experience. We sincerely apologize for the ongoing issues you’ve encountered with your miners and the frustration this has caused. We understand how important it is for your equipment to be online and performing reliably, and we take your concerns seriously.
We’ll be reaching out to you directly to review your account, resolve the miner swap issue, and address the billing discrepancy you mentioned. Our goal is to make this right and ensure you have clarity on the next steps.
Thank you for your patience, and we’ll be in touch shortly.
Hi Kerim,
Thank you for taking the time to share your feedback. We’re sorry to hear about the inconvenience caused by the KYC requirement when processing your hosting deposit refund. We completely understand how this additional step can feel frustrating.
We’ll be reaching out to you directly via email to review your case and assist you further. Thank you again for your patience and for bringing this to our attention.
Hello,
Thanks for taking the time to leave your feedback. We know uptime is crucial, and we want to clarify how downtime credits work. Our SLA guarantees 95% uptime each month. If uptime ever falls below that threshold (more than 36 hours of downtime in a month), downtime credits are automatically applied to your account.
This policy ensures fairness while accounting for brief, unavoidable curtailments that can happen in mining facilities. Rest assured, whenever uptime drops below 95%, you’ll be credited accordingly.
We appreciate your feedback and will keep striving to maximize uptime for all our customers.
Hello,
Thank you so much for sharing your experience and for trusting Compass with your miners. We’re thrilled to hear that your 6th miner was up and hashing right away and that you’ve been satisfied with the uptime and support. Your recommendation means a lot, especially since you’ve had experience with other hosting providers. We look forward to continuing to earn your trust and helping you grow your mining journey with us!
Hello,
Thank you for taking the time to share your experience with Compass Mining on Trustpilot. We're thrilled to hear that you've had a satisfactory experience with our services.
At Compass Mining, we strive to deliver the best possible experience to our customers, and your feedback is incredibly valuable to us. It's wonderful to know that we've met your expectations, and we're grateful for your support.
If you ever have any questions, concerns, or suggestions, please don't hesitate to reach out to us. We're here to assist you every step of the way.
Thank you once again for choosing Compass Mining. We look forward to serving you in the future.
Hello,
Thank you so much for taking the time to share your updated experience with us. We’re glad to hear that our team was able to resolve the issue and process your refund. Our goal is always to provide professional and supportive service, and it’s great to know that came through for you.
We completely understand that mining may not be the right fit for everyone, and we truly appreciate you giving Compass the opportunity to serve you. Should you decide to return to mining in the future, we’ll be more than happy to welcome you back and support you every step of the way.
Thank you again for your honest feedback and for recognizing our team’s efforts.
— The Compass Mining Team
Hello ,
Thank you for sharing your experience, and we deeply regret hearing about the difficulties you’ve faced. At Compass Mining, we strive to provide the best service possible, and we sincerely apologize that your expectations have not been met.
To better assist you and address your concerns, we’ve reached out to you via email to request additional details regarding your account and situation. Once we have the necessary information, our team will work closely with you to find a resolution and provide the support you need.
Please let me know if you have any further questions.
Hello Naram,
Thank you so much for your kind words and for taking the time to leave a positive review! We're thrilled to hear that you had a great experience. We'll be sure to share your feedback with Tatum — we know they'll be happy to know their support made a difference. If there's anything else we can assist you with, we're always here to help.
Hello,
We wanted to take a moment to express our heartfelt gratitude for the wonderful review you provided.
Your feedback is incredibly valuable to us, and we're thrilled to hear that you had a positive experience with Compass Mining. Our team takes great pride in delivering the best possible experience to our customers, and your kind words motivate us to continue striving for excellence.
Once again, thank you for your trust in our services. We look forward to serving you even better in the future.
Hello Marc,
Thank you for taking the time to share your experience, and we're truly sorry to hear about the challenges you've encountered with your miner and hosting experience.
We understand how frustrating this must be, especially with the downtime you've mentioned at Iowa4 and the delays in processing your pool change request. Please know that your concerns are not being taken lightly.
To better assist you and address your concerns, we’ve reached out to you via email to request additional details regarding your account and situation. Once we have the necessary information, our team will work closely with you to investigate further and provide the support you need.
We appreciate your patience and hope to make this right.
Hello ,
Thank you for sharing your experience, and we deeply regret hearing about the difficulties you’ve faced. At Compass Mining, we strive to provide the best service possible, and we sincerely apologize that your expectations have not been met.
To better assist you and address your concerns, we’ve reached out to you via email to request additional details regarding your account and situation. Once we have the necessary information, our team will work closely with you to find a resolution and provide the support you need.
Please let me know if you have any further questions.
Hello VIn,
We truly appreciate you taking the time to share your experience, and we’re very sorry to hear about the difficulties you’ve encountered.
Please know that your concerns are important to us, and we want to better understand what happened so we can properly look into it. We've reached out to you via email to request a few more details about your account. Once we receive that information, our team will work directly with you to investigate the matter and do everything we can to assist.
We take feedback like this seriously, and while this isn’t the experience we aim to deliver, we’re committed to working with you toward a resolution.
Hello Jeffrey,
Thank you so much for your fantastic 5-star review on Trustpilot! We're thrilled to hear that you are pleased with the fast deployment of your S21 miners processed by Compass Mining.
Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you again for your support and trust in Compass Mining. We look forward to continuing to serve you!
Best regards,
Hello,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you've noticed a big improvement in our service and reliability — it's something we’ve been working hard on, and it’s great to know it’s making a difference. We're especially pleased that Colby stood out during your experience; we'll be sure to pass along your praise.
Thanks again for your support!
Hello,
Thank you so much for taking the time to leave us a great review! We're thrilled to hear that you had a positive experience with us. Your feedback means a lot and motivates our team to keep delivering the best service possible.
If there's ever anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again!
Hello,
We’re sorry to hear about your experience, and we appreciate you bringing this to our attention. Our goal is to provide a transparent and reliable service, and we’d like to better understand your situation.
We have requested additional details regarding your account and concerns. Once we receive the necessary information, our team will review your case closely and work with you to find a resolution. Please check your email for our request.
If you have any questions in the meantime, feel free to reach out to our support team. We’re here to help.
Hello,
We’re sorry to hear about your experience, and we appreciate you bringing this to our attention. Our goal is to provide a transparent and reliable service, and we’d like to better understand your situation.
We have requested additional details regarding your account and concerns. Once we receive the necessary information, our team will review your case closely and work with you to find a resolution. Please check your email for our request.
If you have any questions in the meantime, feel free to reach out to our support team. We’re here to help.
Hello,
Thank you for your kind words! We're thrilled to hear that our team's attention to detail and the deployment of a temporary miner made a difference for you. Providing reliable solutions and ensuring a smooth mining experience is our top priority, and we're glad we could assist.
If you ever need anything, don’t hesitate to reach out. Happy mining! 🚀⛏️
