CREALITY-3D Printing Evangelist Founded in 2014, Shenzhen Creality 3D Technology Co., Ltd. focuses on the design, research, production of 3D printers and 3D printing related products. The company’s R&D investments on 3d printing cover FDM/resin 3D printers, 3D scanners, filaments, resin, as well as 3D printed drones and robots that back up STEAM education.
Most reviewers were unhappy with their experience overall. Customers experienced extremely poor customer support, noting long delays, unhelpful responses, and severe difficulties when trying to resolve warranty claims. Many people frequently reported defective hardware, broken components, missing items, and software that failed to function properly right out of the box.
Some people were satisfied with the fast shipping and found the machines powerful, reliable, and easy to set up for daily use. Reviewers also mentioned that when everything functions correctly, the printers deliver exceptionally clean prints and exceed expectations. Buyers appreciated these helpful features and expressed satisfaction with the performance during successful print runs.
Two words to describe creality "Dog shit" spent a thousand pounds on 2 scanners and nothing works with windows 11 and out of 3 other windows 10 machines only worked with One. Your software is not user friendly and has no work arounds to fix problems that you shouldn't have in the first place. Customer service wants your whole life history before even being able to email them. Creality looks like a another scam company from China ,makes things look nice but getting them to work forget about it. Avoid this trash and spend your money else where. And if a rep from creality wants to talk to me about this do it at your own peril because I won't be polite about this
I ordered within the first hour of release and received the printer 4 days later. Pretty fast from California to Louisiana. Print was easy to assemble and instructions are detailed. Takes 15 minutes if you're mechanically inclined. Setup and starting are what you would expect from recent Creality printers. Prints super fast and well to boot. Bed heats in record time as well. Now for my issues. Color printing in Creality Print causes my Ender 5 Max to crash after swapping filaments. The firmware appears to be rushed and not polished compared to my Ender 3 v3 Plus. NO ROOT at the moment which is probably the biggest let down by far. Feels like Creality rushed this printer into the market. No reviews on Youtube not many articles detailing specs, but still for the price is an amazing printer. Still do not regret buying it. I will change my review when root is available.
I have K2 Plus Combo printers. Everything about them is fine, but only on paper. In a real-world environment, they are below criticism. I also don't like the fact that they hide important things from their customers, such as the fact that the nozzle heaters cannot last more than 300-400 working hours. You have to stock up on a whole box of heaters, and they are not cheap consumables. I am extremely dissatisfied, and their customer service is below par, with you having to wait days for a response. In resolving the latest dispute, they told me they would send me RFID filament, but they sent me regular filament, and when I asked them why, the answer was, "Well, that's all we have in stock right now." They cannot be trusted for anything. I have stopped trusting them and will never buy another one of their products or recommend them to my customers.
There were a lot of poor user reviews for this company on Trustpilot, which contrasted significantly with the generally excellent technical reviews for their resin printers. The user reviews made me wary, but I wanted the quality and took the risk.
The order was delivered in two days, so no issue at all there.
The setup was mainly OK, but not seamless. There were no instructions for unboxing, although there were no problems in the process. I could find no readily accessible printed manual or quick start guide. I went online for a manual and found it, and a video walked you through the setup process. I then found the installation guide and a manual on a USB stick, but they were in a packet under the build plate and not accessible without raising the plate in the setup instructions!
I went through the setup instructions on the video and recovered the USB stick and tools. Ran a test build and all worked fine.
There was no need to contact anyone, so I cannot comment on the service quality, but then who provides good service these days anyway.
The manual was in mostly good english, but a bit light on for full explanation of the fuctions.
So five stars for the product and three for the instuctions - four stars overall
i purchased a k1max. took me quite sometime to get it working properly sort of. after minimal usage over a 2 year period it broke down and issued an error code to replace mainboard. not happy but replaced it at my expense. DID NOT fix the problems so after a cost/benefit analysis i decided to buy an elegoo printer for almost a third of the cost of another K1. best thing i did as is an excellent machine which worked correctly straight out of the box. threw K1 into bin and i will never buy another creality product.
Build quality can feel inconsistent, and customer support is sometimes slow or unhelpful. Although the large online community provides tips and modifications, the need for frequent upgrades and adjustments makes Creality printers less ideal for users who expect a smooth, plug-and-play experience.
I didn't receive the item. The responsibility was always shifted to the end customer, even though the item was never delivered! So I paid €550 without receiving any goods, and the retailer offered no assistance.
Their customer service is nearly non-existent and incredibly incompetent! They do NOT honor their own factory warranty. In my case the touchscreen died in less than a year from purchase. After three days of their procrastinating, they acknowledged it was under warranty and covered. They said they were sending a replacement screen. Then they refused to respond over the course of over two weeks. Then the day my warranty finally expired they sent an automated email stating my ticket is resolved and closed! I just bought a replacement screen on Amazon. I will NEVER buy another Creality product! The K1C is bought is garbage quality as well BTW! Especially compared to the competition. Maybe I'll buy a BambuLabs printer next time...
I've got a K1C directly from Creality, which has been printing fine for ~20h. After that, the extruder failed due to a bad bearing, which seems to be a common issue (likely design fault).
Creality refused support, stating that the extruder is only covered by 3 months of warranty (instead of the normal 2 years in EU).
Itś not a problem if something works not properly. The big problem is the support. I have an Ender3 S1 with a laser Modul and a SonicPad. The laser Module doesn´t work. Support didn´t help. Just standard Answers and after 3 emails - no more communication. I'm really disappointed. So i've changed to bambulab.
I recently bought a Creality K1C 3D printer. My old Ender 3 — which I had owned for about 4–5 years and heavily customized with upgrades (dual Z-axis, all-metal hotend, direct-drive extruder, BLTouch, custom Marlin firmware, and a replacement mainboard) — finally gave out, most likely due to a failed stepper driver on the upgraded board. So, it felt like the right time to get a new printer.
I decided on the K1C. A major reason I chose Creality again was that their software is open source, which I really appreciate — I like the idea that the community can contribute and improve it.
One thing I respect about Creality is that you get exactly what you pay for. The specifications, strengths, and weaknesses of each machine are well documented online and widely discussed on video platforms. In my opinion, Creality printers are solid, well-engineered machines with a fair price-to-performance ratio. They’re not perfect, but they’re also very affordable for what they offer.
What I’ve always liked — even back when I had my Ender 3 — is the strong community and ecosystem around Creality printers. This makes it easy to customize and expand the machine, so even if your needs change later, you can adapt your printer to keep up.
Compared to my old Ender 3, the K1C is a massive leap forward. All the upgrades I had painstakingly installed back then now come standard, with much better build quality out of the box.
I order on the same day filaments and a 3d Printer (K2 Pro Combo). The order was placed on 25th of August the launching day of K2 Pro Combo. Order with filaments and 25 pieces Toolbox was received after 5 -8 business days. The 3d Printer though still havent received it yet and on the EU Site it was claimed that express shipping is included. If the express shipping takes almost a month then I am out of words. CS service though were very helpfull on ordering day. I have no complains.
I have been working years with an Ender V2, now it's another universe
I have been working years with an Ender V2, implemented a lot of custom mods.
Then I decided buying a closed one with larger build volume. My choice was the K2 Plus.
The most important to me, value.
The evolution, compared to my old printer, is more then two steps ahead. Aprecciate that.
Print speed and accuracy are very nice.
This is a really awesome printer. Absolutely no failed prints (yet) and and it prints all the materials you can think of without any problems with an almost unbelievable speed.
And you are able to unlock the Klipper firmware if you want (qite different to bamboo lab printers) - maybe I‘ll buy the big brother (K1C max). Only thing I don‘t like so much ist the slicer software, it is pretty slow compared to prusa slicer.
I just made the leap from a modified Ender 3 to a brand-new K2. WOW speed and quality are great!!
I switched to using Creality's slicer which is similar to Orca. Since I don't have experience with Orca I didn't run into any issues due to key placements. It's a great print that produces quaility prints
i purchased filament and was due to be delivered over 2weeks ago, incorrect details were put on shipping label and logistics company can't find my package. creality refuse to replace the item i purchased.
absolutely Pathetic Customer Service.
they take no responsibility and aren't willing to look after a loyal customer.
Been using Creality for a long time and just again orderd their Creality K2 combo printer. Already printed 20 hours on it and it has been flawless.
The setup was as easy as always and unboxing was fantastic and great packaging.
No issues what so ever.
