Most reviewers were let down by their overall banking experience. Customers frequently complained about very poor customer service, extremely long delays, and completely unhelpful responses from the staff when trying to resolve urgent banking matters. People also experienced highly frustrating problems with unexpected account freezes, prolonged difficulties closing bank accounts, and unexpected recurring monthly fees.
Though some reviewers were happy with specific branch staff members who provided friendly assistance and excellent service during their visits, consumers noted that digital platforms remain difficult to navigate. Reviewers also stated that international wire transfers and foreign remittances took an unreasonable amount of time to process successfully.
The systems and processes are so rigid that if your banking needs are any amount more complex than the narrow range of six or seven things that the product manager there imagined someone would ever need to do in their lives, then DBS bank is completely incapable of handling it.
I experienced headaches opening an account. Headaches closing an account. Frequent closures of online banking - apparently this rickety thing needs more maintenance than my old condo.
Don't get me started on the huge queues at the bank branches (which close at 5pm by the way, I can only assume they do this because they think most of their clients are unemployed...?).
And if you need to contact them for help through their non-functioning chatbot, clear your schedule and prepare for frustration.
I went to clementy for activating account of my helper. After half an hour staff asked the intention of visit. It took more than 3 hours. In India service is much better & faster.
Best jokes ever!!!
I want to have my own personal statement detail!! My own personal detail!! I need to pay for it. $20 per month..
I need statement for 3 month I need to pay $60!
Wao!!!what a good vampire bank!
Insensitive bank! Do not open an account with DBS!
Terrible experience!
I have tried to get my savings from DBS SG for nearly 4 years (!!!) and nothing has worked.
The trouble started when I left Singapore during the pandemic in 2020 and with the rush forgot to update my new telephone number in order to receive OTPs.
I called the hotline and was advised to mail a form with the changes that I require to be updated.
I did that, after a few weeks I called again to understand what was the trouble since my mobile phone hadn’t been updated… it took many more calls from my side and many months before I was informed that there was no record of my signature on the bank and I needed to sign the form in front of a notary and mail again (I had created the account online, I never got advised to go to the bank and register my signature).
After I didn’t hear anything back, I called again, and after many calls from my side and after many months passed, I finally got informed that I also needed to notarise a copy of my passport. And so I did that and mail the form again.
The story repeated again, no feedback, no update, no phone call from DBS. I called and called and finally was in formed that I also needed to send a copy of my mobile phone contract. So I went back to the notary, got the form signed in front of the notary, got a copy of my passport notarised, attached the copy of my mobile phone contract, and mailed the form again.
However… the same story! No feedback, no update, no phone call from DBS. I called many times and got informed that the form I used was not the latest form (even it is the one I got from internet!). So needed to start the WHOLE process again!
So I gathered all the patience I had left and went through the process, with another form. Went to the notary, got the “NEW” form signed in front of the notary, got a copy of my passport notarised, and attached the copy of my mobile phone contract…
Again, many months passed and there was no feedback from the bank… so after a few calls I got informed that the notary should also validate my mobile phone contract and added to the list of requirements a copy of my tax declaration of my current country of residence, however since the mobile phone is contracted in another language and the tax declaration is also in another language, I will need to translate (!!!!!) the documents and get them notarised.
So after nearly 4 years, I still can’t get my savings, I’m in debt with various entities, and I have paid more than 500 euros in notaries and couriers.
Worst bank in Singapore. My dbs mobile bank app crashes all the time. Many times, I can't simply log in to do transactions. Sometimes, I got urgent things to do but it fails. Now, I only keep very little money in DBS. Really can't trust the horrible services. Their help desk is a joke, too. You dial in and enter lots of options and wait on line for one hour. After you get connected, they don't give any useful help at all. If you leave your number and ask them to call back, they will never do. This is the bank everyone should avoid.
Attitude of customer service representative of DBS bank was horrendous. Customer called with a problem & customer service representative’s job is to ensure good customer service is provided in solving the customer’s problem but no customer service can only give uninformed replies, interrupting customer & asking customer to instead call other other banks to ask what kind of payment do they accept for immediate & urgent transaction.
Customer was going to be charged with credit card late payment & interest charges due to DBS ridiculous & slow 3 business days requirement for credit card payment to be transferred & from tone of DBS customer service representatives couldn’t care less but is there just for a salary.
If a customer wants to make immediate credit card payment, one should be able to do so immediately. Taking 3 business days is unacceptable. In this day & age, one can have immediate access be it sending an email, booking a ride, holiday, paying for anything. Ultimately customer gets charged with credit card late payment & interest charge for DBS bank slow & ridiculous 3 business days requirement for credit card payment & is at the mercy of credit card company to waive charges. What great customer service is this.
Review front of the house experience for customers
Experience at Raffles Holland Village branch - in their attempt to reduce the load on counter service, they create a long queue managed by staff who not only not have an adequate command of English to serve customers at this branch, they are also not tech savvy and read off standard mental scripts that do not help anyone. A big turn-off. The front of the house experience is the worst ever. Cross the road to UOB, and the experience is so differerent. While DBS sticks to the standard 'MOM letter within the last 3 months' for proof of address for a MDW, UOB accepts the same letter that has a 2-year validity though it is dated over 3 months ago. I would suggest putting the strongest staff in the front of the house rather than the weakest parttimers. DBS just lost a customer while UOB gained one today.
From a Singaporean customer, where DBS Bank is based, DBS Bank is really really bad. Easily the worst bank in terms of service reliability and customer service.
5 service outages in 10 months, the latest of which lasted more than 12 hours. Easily Singapore's largest bank, but service has been dropping below belief while it delves into more product offerings.
Given the largely seen ineffectual measures by MAS, the Central Bank of Singapore, it does not seem that DBS will improve any time soon.
I have had multiple issues with DBS in recent years, and things which I could easily settle with other banks take a much larger effort when it comes to DBS. Terrible. Oh, and if something does happen, good luck contacting them or getting a solution. Most of the time it will end badly and you will have to deal with it.
Worst ever bank in India. I dont know about other countries. If they have 0 star rating I will put that one only. When we are calling customer service they will speak like the bank is under their name and the money which in my account belongs to them. I don't recommend to anyone. i opened the bank account in Feb 2023. Two issues happened in the beginning. I transferred money to UAE from India they said 3-4 working days but the money credited in UAE after 35 days. Now my bank account got frozen and they cannot reveal any kind of information other than phone number email and state. Even exact police station name also they are not saying. I have two cases at the same time I knew the 2nd case after closing the first case only before they didn't informed me. I closed first case and I called the customer service team to tell that I closed please check the email and unfreeze the bank ASAP at that time they are saying I have one more case. I checked with them about any case registered under my account other than this at that time they said no you have only 1 case. I have voice recordings even. I'm gonna file a petition in the court along with the voice recordings. Don't ever open a bank account with Indian DBS Bank
Very unprofessional DBS India
Be aware of this bank
When one deposits Fund to bank acc they have no issue but if one transfers own money from DBS Bank to own saving acc at other bank then DBS Bank has issue and they block account and one can not then transfer own money. I can't believe they are awarded Safest Bank in Asia when clients hard earned money is not safe with them.
So, be aware of this bank
If there is zero rating I would have given to this bank.
Bank is unnecessarily levied charges though the problem at the bank side. I have encountered the problem of EMI date payment , where my account was locked for KYC issue ( though all KYC documents and payslips submitted to the bank on the previous month for loan the next moth again bank demanded KYC and frozen the account for debit transactions). due to which EMI was not debited from the account and bank charged for non payment. The problem solved by bank themselves on 20 Aug 2023 , though I submitted the KYC documents 09 Aug 2023. Now, bank says agent says that they will not reverse the charges and in the tone that we are slaves of bank. The customer care agent named "Ashish" is NOT allowing me speak at all, he is keep speaking in parallel, without listening to me , I understood that he is biased. This is such poor response I encountered in my entire bank experience.
Dbs cc blocked so many transaction.They blocked all online transaction for Appstore. It make me some trouble during travelling aboard because they blocked my card too often due to suspicious transaction even for only usd 3
1. Hotline:
- messages are in poor English, barely understandable
- endless navigation through menus that end up in hanging up on you out of nowhere
2. Digibot:
- useless, only offers most basic options
3. Message to customer service officer:
- I ask for the 10th time not to receive postmail letters for incoming transfer notifications, I prefer e-notifications. reply: these letters are to notifiy you of incoming tranfers. Topic closed, I have to redo it all hoping I reach someone that can read and understand a message.
- message system takes 5 attempts to upload a file “did not pass antivirus check”. Well the 5th time it passed it apparently.
Worst CS ever seen for a bank
I was supposed to get funds from my brother through wire transfer. After 2 weeks none of the DBS staffs are not able to either trace or able to get the funds deposited to my account. These staffs have no clue on their own policies, procedures and standards.
Now my money is stranded somewhere in some intermediary bank and these DBS (Dubious) guys have no clue how to resolve it?
I had made another repayment plan with the bank for my outstanding loan and it was approved last month. However this month, the bank still deducted from my bank account based on the previous repayment plan but the deduction amount was even higher than the original. I called their hotline for a clarification, but all their operators just kept on pushing me to call their other departments which will "assist" me. No "assistance" was rendered except taking down my number and claiming that their colleague will get back to me.
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