Most reviewers were let down by their overall banking experience. Customers frequently complained about very poor customer service, extremely long delays, and completely unhelpful responses from the staff when trying to resolve urgent banking matters. People also experienced highly frustrating problems with unexpected account freezes, prolonged difficulties closing bank accounts, and unexpected recurring monthly fees.
Though some reviewers were happy with specific branch staff members who provided friendly assistance and excellent service during their visits, consumers noted that digital platforms remain difficult to navigate. Reviewers also stated that international wire transfers and foreign remittances took an unreasonable amount of time to process successfully.
Someone made a wrong transfer, inconvenienced me, threatened me all within 2 hours while I did not have access to my phone. I returned the wrong transfer and thought the matter was resolved.
However the individual has lodged a report with DBS and DBS proceeded to do an "investigation" on the erroneous transfer and sent me an email that they would be debiting from my account. I contacted their customer support and showed evidence of the transaction that I have already returned the amount that was mistakenly transferred to me. The CS responded and told me to ignore the email and the information will be relayed to the relevant department. And today I noticed my account was debited with the amount without my consent. So be extremely aware of what you're getting into when you bank with DBS and the amount of authority they have with your money even in Singapore.
Unprofessional manager (Amelia), So rude that she ended our call without resolving my concern or finding another solution, all she does is say this phrase " We will find an alternate solution" I have been hearing these lame excuses for 3 days with the other managers. Shame all customer service in DBS.
Every experience is different. But, wanted to highlight that DBS Bank Singapore is a decent bank out there.
Really gets the job done. All the bells and whistles but their customer outreach team are really trainees who try to sell you insurance plans for commissions.
Worst bank in Singapore.. waiting time too long for counter. Queue number to advise yet no information or updates given. Poor Customer service. I'll never recommend anyone to open any account for this poor banking services.
I tried to open an account twice, but even after three months, they haven't provided me any updates. They never bothered to reach out to me. This bank is not trustworthy.
I have transfer $1K from my acct with POSB/DBS to another bank for my credit card payment, transferred did not go thru due to error / high traffic, system ask to try again later.
Finally managed to transfer on the 4th tried but instead of debiting $1K from my acct, all the previous 3 unsuccessful transfers were also deducted from my acct, leaving me with only few dollars left.
It’s being 4 days since this incident and the bank have not credit back my $3K. Everyday the reply I got from them was waiting for back end to check. Not sure what is the back end doing? Is their IT team trustworthy, why the team was not able to trace or check what happen after so many days.
I have also confirmed with my credit card bank and it’s confirmed they only received $1K being credited, so where is my $3K?
Very disappointed with this type of service from DBS, send feedback and the reply was as good as no answer.
Imagine if I need this money for emergency, who is going to be responsible???
Very high amount of revolving interest for a balance of 30 paise
Myself, Dr. Oommen P Mathew. Last month balance amount for my credit card was Rs. 17082.30. I was paid an amount of Rs. 17082. It was not possible to Rs. 17083 as it is grater than the bill amount. This month I was charged an amount of Rs. 1256.12 as Revolving Interest Rate. When I called customer care service, it was informed that there is an outstanding amount of 30 paise, hence the revolving interest. It is a very bad experience.
Trying to close a closing company current account from February. They didn't give closing yet. Coimbatore and tenkasi brach are saying to check there again and again. If I ask tenkasi branch by going by in person they are saying we can't do anything there is big process. I don't know whom to contact.
I HAVE OPENED ACCOUNT, FROM THE DAY OF ACCOUNT OPEN AFTER 3 MONTHS ALSO THEY HAVE NOT GIVEN CREDENTIALS AND DEBIT CARD OR ANY DETAILS.
CALLED SUPPORT TEAM ALMOST 8 TO 10 TIMES TO CUSTOMER CARE THEY HAVE BEHAVED LIKE THEY HAVE ALREADY LOT OF TRANSACTIONS.
IN THAT 3 MONTHS THEY NEVER BOTHER TO CALL.
NOT TRUST WORTHY BANK.
Beware! These folks will only sell you investments and cleverly misrepresent facts about investments. Once the deal is done they will not bother. They will not even spare senior citizens. I am trying to followup with them including the nodal office to get an update on a defunct investment. It has been 10 months (at the time of writing this) and not even one word about an update. Careful folks about DBS India.
Crap bank that they are! I raised a dispute for a problematic transaction with a game merchant that requires a chargeback in order to get back my money. Guess what? They refused to open a case for chargeback and keep harping on the 90 days chargeback policy that my transactions were beyond that for it to take place. They did gave a $400 goodwill refund, but that disputed amount was $1,136.60, they are not even willing to take it to iTunes for the chargeback
I did the same chargeback dispute with Citibank and some of the transactions are also beyond 90 days and the whole case was completely resolved iTunes did a DR invoices for all the disputed transactions and this refunded amount will be reflected in the latest citibank statement. So why is citibank able to pursue and get my money back for transactions that are past 90 days and DBS cant?
19 years with DBS and that the best they can do and I have only been with Citibank for less than a year and yet they did much more to help. Time to close DBS and use other banks instead
My DBS debit card was stolen in Bangkok - I got an alert on the app that the card had been used for 3 purchases of about 700 SGD each (when converted). Upon finding out I immediately called the bank and had the card cancelled and was told not to worry. 2 days later the $ still left my account - it was made with some fraudulent credit card machine. I filed 2 polie reports one in BK and one on return in SG. had numerous emails and calls with DBS over 3 months only to find out today that they would not help compensate or investigate the crime. As i see it there is little to no protection on these cards if stolen. Very disappointing and drawn out experience with the bank.
I had opened an RD account in June 2021 for 18 months with instructions to credit the SB account upon maturity (on 31st Dec 2022). However, instead of following instructions, the Bank wanted me to sign a request for crediting the RD proceeds which is contrary to Bank practice. Further, they took one week to credit the amount for which the Bank was unapologetic and paid no penalty. On the other hand, I had also opened an FD for initial value Rs 11,000 maturing on the 31st dec, which contrary to instructions to credit the SB acc upon maturity, was auto renewed for a further period. again, the Bank forced me to sign forms and then after 4 days credited only Rs 7,156 into my acc that is less than even the initial deposit value of Rs 11,000 (the maturity value was Rs 12,075). Ostensibly, the almost Rs5,000 charged was towards PENALTY !!! This Bank of Robbers and Dacoits, follows the policy of my blood is blood, but your blood is sewage water !!!! PLEASE AVOILD THIS BANK LIKE YOU WOULD AVOID THE PLAGUE ....
They are not willing to waive off their Credit cards late payment and interest charge...unlike other major banks like Citibank etc ... So please be careful when u are using their credit card...
Being a DBS Treasure member, I am shocked to find out that bank of such stature could be so incompetent in making a low-level mistake. The internet banking asked me to update my UK contact number. I provided the full numbers as in any other banking systems. Since then I could not log into my internet banking account as it kept asking me to key in the codes that they have sent via SMS. Guess what? they sent them through +44 07xxxxxx. Any reputable international bank should know that UK number should have the first zero dropped when an international dialling code is used. For unknown reasons, DBS does not. I called multiple times to rectify them but was told that a manager will call me to verify. I did not receive any call till date! You need a manager to confirm that calling a UK number from abroad needs to have the front ‘0’ dropped? Come on. UOB does not commit this low level mistakes!
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