Most reviewers were let down by their experience overall. People often described the booking platform as extremely frustrating and entirely unreliable for travel planning. Travelers frequently encountered severe transport delays, sudden schedule changes, and buses departing ahead of schedule without waiting for ticketed passengers who were consequently left stranded.
Some reviewers were not happy with customer support, noting that representatives provided unhelpful templated replies and consistently failed to resolve urgent travel problems. Additionally, consumers struggled significantly with booking modifications and financial matters, reporting that formal requests for itinerary adjustments or legitimate refunds were dismissed or ignored entirely.
BEWARE: NO Rest/Toilet Break on a 11 hour Journey? No food allowed on board? They stopped at 4 other towns to pick/drop passengers???
I took this bus from Kuantan to Sg Nibong, Penang island on Sun 13th Dec 2020 with my 13 year old son. When booking the Easybook App showed 2 separate buses to Penang, 1 to Butterworth and 1 to Penang Island. Based on this and what appeared to be a Direct Express Bus I booked this bus ticket.
Firstly, after departing from Kuantan at 10.30am the bus stopped in 4 other towns, i.e. Temerloh, TBS Kuala Lumpur, Ipoh, Butterworth and finally to Sg. Nibong Penang. 5 STOPS. This was supposed to be an Express bus. Not stage bus. VERY MISLEADING ADVERTISEMENT and Basically a CON. The bus reached Sg. Nibong Penang at 9.20pm 11 HOURS JOURNEY. If they had not made extra stops to pick up more passengers the journey may have only been 7 hours.
Secondly the driver DID NOT ALLOW any Hand Luggage, Food like buns and titbits. ONLY WATER. What the Hell?? Write it down when we book. The idiot driver did not make any stops for Food for 11 hours. ARE Dummies RUNNING EASYBOOK?? Everyone starved for 11 hours. After almost 6 hours, I got wise to get down for the toilet when they were picking up passengers. All the while the idiot driver kept saying they are going to stop for food soon at the next rest area, BUT NEVER DID. Why?
I was travelling with a young child who starved for 10 hours. What about those taking medicine? Old people??
Are the drivers on drugs?? Because they don't seem to need to stop for 10 hours.
BEWARE OF EASYBOOK AND BILLION. AVOID THIS BUS AND ALSO EASYBOOK.
Easybook.com 回复2020-12-16
Hi Rajan Baliah,
We sincerely apologise for your unpleasant experience.
Please be assured that your feedback has been conveyed to the management so that we can work with the bus operator on improving the services to customers.
Once again, we apologise for any inconvenience caused.
Regards,
Easybook
Trip cancelled without us being notified & no replacement bus. when i confront them, they refund me. looks like its a old trick from the bus operator because of less passengers from that particular station which don't hv many connecting buses at that time of the day. i wasted more than 4 hrs. during this ordeal. i've provide the invoice number & hope easybook to look into this matter. pls make sure bus operators to behave.
Easybook.com 回复2020-07-15
Hi Prasath,
We sincerely apologise for your unpleasant experience.
Please be assured that your feedback has been conveyed to the management so that we can work with the bus operator on improving the services to customers.
Once again, we apologise for any inconvenience caused.
Regards,
Easybook
Me and friends met a same customer service agent Eloise, who provide efficient service and feeling comfort talked to him. We were worried...It save our time. They can type Chinese.
Easybook.com 回复2020-06-08
Hi Gordon,
Thank you for your kind feedback. Please be assured that your feedback will be conveyed to the relevant team and management.
Cheers,
Easybook
Damn poor and unreliable service!!Pls reply my email..i book under…
Very very damn poor and unreliable. service!! ..i book under booking id EZB003676. Ask to do via we chat..explain everything send photo documents but at last still ask me to .send email.what a.bloody waste time!! Keep on.give standard.reply that your 'friendly staff will.get.back.to us but.until now
nobody attend to my enquiry .or reply my email that someone will process my refund..cart id BUS9906d12e5c564e7cb..plssss!!!
do my refund and get back to me...
Easybook.com 回复2020-03-18
Hi Jurah,
We apologise for your unpleasant experience and any inconvenience caused.
As we are facing a high volume of such requests, we hope to seek your kind understanding and patience in this matter. All amendments and refunds are subjected to the operator's discretion. Please be assured that we are doing our best to attend to every customer request during this period of time and will reply your email as soon as we can.
Thank you.
Regards,
Easybook
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