Most reviewers were let down by their experience overall. People often described the booking platform as extremely frustrating and entirely unreliable for travel planning. Travelers frequently encountered severe transport delays, sudden schedule changes, and buses departing ahead of schedule without waiting for ticketed passengers who were consequently left stranded.
Some reviewers were not happy with customer support, noting that representatives provided unhelpful templated replies and consistently failed to resolve urgent travel problems. Additionally, consumers struggled significantly with booking modifications and financial matters, reporting that formal requests for itinerary adjustments or legitimate refunds were dismissed or ignored entirely.
Unethical service from EasyBook and Moraza Express
I booked 3 seats in Moraza Express from Kuala Terengganu to TBS, it was a VIP coach worth RM 47 per pax. At last the bus was breakdown and replaced with another bus from different company. There was no email received on this replacement. Or there is no details updated in the digital pass screen on the breakdown, and replacement. We kind of lack of information and have to rush to the counter for further details and was charged RM6 additionally. Also the replacement bus was from Ayu holidays, a normal express bus with clumsy congested seating space. Not at all comfortable for 6 hours journey. Money paid for VIP coach but replaced with low maintained express money. Service is not worth the money paid
Easybook.com 回复2023-08-13
Dear Suba, we're truly sorry to hear on the incident that took place from your side. We wish to further check the incident accordingly with said coach operators, hence kindly reach our support team via (bit.ly/EasybookSupport). Thank you again for your feedback on this🙏
TERRIBLE! Bad experience with your service!. 30 minutes before boarding you tell passengers the bus is broken (Tun Aminah Bus Station) and you have to buy new ticket which not available anymore!
Easybook.com 回复2023-08-11
Dear Irfan, We apologize for the inconvenience however situations as such can be inevitable & unavoidable at times. Do reach our support team (bit.ly/EasybookSupport) if you require clarification or assistance regarding the event, which we require more info to check with the coach operator as well. Thank you for your understanding🙏
rubbish system! I search Larkin Terminal via their website, then the result come out with not relevant departure point which is Tun Aminah?
I didn't check the departure point since I have used the filter function. In the end they not allowed to change the ticket after purchase within 5mins.
Hello, both of them have half an hour distance if by car!
Funny then why you guys provide the search function to exact departure point and the result with not accurate at all?
I will go for other booking service platform in future. since not only this rubbish platform.
Easybook.com 回复2023-08-09
Hi Do Re Mi, Thanks for sharing your constructive feedback. We'd like to clarify that the search function for departure/drop off point will capture users search request & will also list out closest options as well, incase some timings are not available on specific locations as per users preference. With regards to the booking change request, it is actually under transport partners terms & review, which we can help to further check on. Kindly reach us at (bit.ly/EasybookSupport) for us to assist the soonest. Thanks!
Rubbish service, booking 5.30pm and your wrbsite is confirmed the time, but go to bus station they saying u giving the wrong information become 6.30pm, but u ignore us for changing the correct information! Wish u bankrupt as soon as possibe
Easybook.com 回复2023-08-07
Dear Jackson, That doesn't sound right since departure date & time is clearly stated in the Order Summary once customer finalizes payment. Please reach our support team to further investigate with the transport partner on what transpired via (bit.ly/EasybookSupport). Thanks!
Me and another passengers get the same seat and they just said this bus is free sitting. This kind of situation already happened twice !!!
Easybook.com 回复2023-07-27
Dear Wei Yan Cheam, we're sorry to hear on the inconvenience you've encountered. Please reach our support team (https://bit.ly/EasybookSupport) to further investigate with the transport partner on what transpired on the event of your trip. Thanks!
I could rate them 0 if I could , this company is a real Scam with hidden charges and fees they don't display at the time of booking , avoid at all cost . Extremely diasapointed , how people can work for a scam company like that , thief , scam company that nobody cares about the costumer rights . AVOID
Easybook.com 回复2023-07-21
Dear Anjela, it's upsetting to hear such feedback & it's certainly not the impression we want you to have of us. We do continuously strive to provide excellent user experience, with instant online booking confirmations & service support, without price inflation, hidden fees & ongoing promotional offerings under our vast selection of transport choices, simplified under Easybook platform. We would appreciate if you could reach our support team via email ([email protected]) or chat via WhatsApp @ +601137274370👈 if you require further assistance. Thanks!
Booked ferry tickets, and payment was already made. However, there was no order summary received. Went to multiple channels of customer service, however nobody responded even hours after the transaction. Do not trust this platform - they will just take your money and not even provide refunds as there is no one that is rectifying the situation. Daylight robbery at its finest.
Easybook.com 回复2023-07-14
Dear LiDi, Kindly check the Order Summary in the Payment page or Booking History page or your mailbox as well as junk/spam folder. Do reach our support team if you require further assistance via WhatsApp Chat @ +601137274370👈 Thanks for your support!
Easybook: Truly not an easy booking experience; horrendous
I had willingly paid an additional SGD10 per person to modify a booking and I was aware of their procedures, so I agreed to a total payment of SGD30 for the alterations. They requested payment in order to proceed with the changes, but when I reviewed the amendments they quoted, I noticed they included information from our other bookings. Therefore, when I submitted the proof of payment, I promptly pointed out their mistake. To my surprise, they confidently informed me that they would only consider my initial request even though they had not yet provided the booking confirmation. They said if I wanted to make further modifications, they would charge an extra SGD15 per person.
Clearly, the error was on their part, and they subsequently sent another message via WhatsApp asking me to disregard their previous communication. However, what shocked me was their refusal to entertain any amendments prior to making the changes, even during the discussion phase. In most cases with other businesses, when making a booking or requesting changes, customers can inform customer service about any necessary corrections before the changes are made. Unfortunately, this was not the case here. Fortunately, I had entered the correct information when initially making the request. However, I cannot fathom this happening to someone else, and it truly feels like an unfair and deceptive practice. It's truly a daylight robbery!
Consequently, I had to revise my rating and I strongly advise everyone against using their questionable service.
Updated:
I was informed later by Easybook that the amendments were not approved by the ferry operator and hence they told me to walk in and make the changes myself with Horizon Fast Ferry. Hence I went down to Harbourfront and even emailed the company and messaged their Batam counterpart to make the changes successful.
After the successful changes, Easybook shamefully portrayed themselves as the 'agents' who had invested all their effort and helped me with the amendments.
There was an issue that arose due to the misinformation provided by the ferry operator, Horizon Fast Ferry, which led to a long dispute with Easybook. However, this would not have happened if Easybook provided efficient customer service in the first place. Their inefficiency and their fickle service contributed to the entire horrible experience.
Easybook really did not make the entire booking experience easy!
I would give them 0 stars.
Easybook.com 回复2023-07-12
Hi Nur Aisha, We hear you & we will share this with our internal team accordingly on the pricing alignments with our transport partners. If you need further clarifications, do reach our support team via WhatsApp @ +601137274370. Thanks for your feedback & support!
Don't book with them
They charge you and they won't refund you even if they did a big mistake!!!
Such a bad company
Easybook.com 回复2023-07-07
Dear Yuval, it's upsetting to hear such feedback & it's certainly not the impression nor experience we strive for our customers. For us to further check the issue, we would appreciate if you could reach our support team via email ([email protected]) or chat via WhatsApp @ +601137274370👈 Thanks for your support!
VERY BAD COMPANY!
I purchased my ticket but didn't get the order summary even until the next morning. so I had to purchase a new ticket. But they refused to refund me when I was told that I have actually bought two tickets and yet they dont even want to reply my message！really bad experience！！hardly recommend stop using easybook！！！！
Easybook.com 回复2023-07-03
Dear User, We value your feedback & sincerely apologize for any inconvenience you've experienced🙏 For us to further check the issue, we would appreciate if you could reach our support team via email ([email protected]) or chat via WhatsApp @ +601137274370👈 Thanks & hope to hear from you soon!😉
Worst app. I took the insurance from the app. After my luggage stolen, I cannot claim insurance. The company n drivers are irresponsible. Regret abt the bus and the app. No use purchase tickets from this app. Then what for ask to take the insurance.
Easybook.com 回复2023-07-03
Dear Honey Maniam, We value your feedback & sincerely apologize for any inconvenience you've experienced🙏 For us to further check the issue, we would appreciate if you could reach our support team via email ([email protected]) or chat via WhatsApp @ +601137274370👈 Thanks & hope to hear from you soon!😉
Irresponsible booking platform. Bus booking payment made via EasyBook. Easybook didn't issue order summary despite waited for an hour. As there was only last seat available, customer has to make another booking and payment and received order summary for the second purchase. Didn't receive first order summary even the next day. Requested for refund but EasyBook refused refund, claiming that bus company does not allow refund.
Easybook.com 回复2023-07-03
Dear Chew Ming Wong, We value your feedback & sincerely apologize for any inconvenience you've experienced🙏 For us to further check the issue, we would appreciate if you could reach our support team via email ([email protected]) or chat via WhatsApp @ +601137274370👈 Thanks & hope to hear from you soon!😉
I purchased a bus ticket in Malaysia through Easybook. The pickup location supplied was a phone number. That phone number was "out of service". I attempted to contact Easybook through What's app, online email and direct email but did not get a reply. I had to purchase alternative transport. No reply means no chance of refund. I won't be using this app again. Note: I eventually received a refund so I have changed my rating.
Easybook.com 回复2023-07-04
Dear Wayne, We value your feedback & sincerely apologize for any inconvenience you've experienced🙏 Incase you still require further assistance, kindly reach our support team via email ([email protected]) or WhatsApp @ +601137274370👈 Thank you very much for your support!
I booked ferry ticket to Batam and used Grab payment but it was not successful. The CS promptly email me the booking was not confirmed and they will refund it within 2-4 weeks. So I decided to try book again this time used Mastercard payment however the same thing happened, unsuccessful booking but my money was deducted. So I started to think something is not right. Having come to read the bad reviews here, I felt hopeless to get refund. Not to mention Easybook does not have phone number to call only Whatsapp with instant message when you contact them but they never replied back. However they emailed me again regarding the refund notice within 2-4 weeks for my 2nd booking attempt.
And guess what, they DID refund both of my failed transaction, I just received it yesterday, and it was only a week after my booking.
This is my honest review 🙂
Easybook.com 回复2023-07-04
Dear Fitria, We value your feedback & sincerely apologize for any inconvenience you've experienced🙏 Incase you still require further assistance, kindly reach our support team via email ([email protected]) or WhatsApp @ +601137274370👈 Thank you very much for your support!
LA HOLIDAY BUS 10/12 8am ( Pasir Gudang to Pekan ). It was very bad experience. The bus driver is talked to me “ kenapa tak cakap awal awal nak turun Pekan “ meanwhile my online ticket stated that i will be arrived at Shell Pekan. He should know where to drop by the passengers. Easybook please do your work.
Bus left more than 5mins before schedule
I contacted easybook via email and they were able to confirm this and refunded me the money for the booking. I'm happy with the outcome.
Easybook OK, but DO NOT book Transtar (scam company)
My FULL review of booking Transtar Travel buses through easybook — booked thru site, no issues, contacted easybook to make sure my booking was successful and contacted Transtar to make sure the booking went to their side too.
Unfortunately, bad experience, but seems to be on Transtar side mostly. My bus arrived 1 hour late and Transtar was uncontactable. Ofc, easybook won’t be of much help in this case.
Otw back was worse. They told us to change bus halfway in the trip to this bus with XXX car plate number. Waited FOR HOURS, bus NO SHOW. Left STRANDED in middle of nowhere.
Transtar has many issues they need to fix. CW7 would have been better.
Easybook.com 回复2022-06-08
Hi Rac,
We sincerely apologise for your unpleasant experience.
Please be assured that your feedback has been conveyed to the management so that we can work with the bus operator on improving the services to customers.
If you require further assistance, please do not hesitate to reach out to us at [email protected].
Once again, we apologise for any inconvenience caused and we hope to serve you better in future.
Regards,
Easybook
I'VE BEEN CONTACTING THE CUSTOMER SERVICE ON WHATSAPP FOR 3 DAYS AND HAVE YET RECEIVED NO RESPONSE. I JUST WANT ANSWER FOR MY QUESTION DID I GET REFUND BECAUSE I WANT TO CANCEL MY TICKET. I NEED ANSWER AS SOON AS POSSIBLE. PLEASE DONT LET ME KEEP WAITING JUST ANSWER YES OR NO OR EXPLAINING SOMETHING..
So far I’ve good experience in Yellow Star express. Just the easybooking crew’s attitude is terrible. Using arrogant attitude treat all the passengers as prisoner. I hope easybooking can take action with it instead of replying default message.
I’m in SUPERNICE express bus. But that guy is SUPER CXBAX
Easybook.com 回复2022-03-02
Hi Biat,
We sincerely apologise for your unpleasant experience.
Please be assured that your feedback has been conveyed to the management so that we can work with the bus operator on improving the services to customers.
If you require further assistance, please do not hesitate to reach out to us at [email protected].
Once again, we apologise for any inconvenience caused and we hope to serve you better in future.
Regards,
Easybook
I was booking a parking at Heathrow airport and John was very helpful answering all my questions patiently and very friendly. Thank you John for sorting my booking out!
redBus Malaysia
BusOnlineTicket.com
12Go
Redbus
Baolau
Trip.com
Easybucks