Electromaker

Hi Cosmin, We’re sorry for the frustration caused. Order EL42909 required additional information before it could be approved for export. As this information was not received, our Export Team cancelled the order and emailed you to explain the situation. Please contact our customer service team if you would like the order to be reviewed for reinstatement. Best regards, Richard Electromaker Customer Team

We are very sorry to hear this and apologise that you have not received a response from our team. Please be assured that we only charge the payment method when an order is dispatched. If the item has not shipped, no payment should have been taken. Please respond to our Trustpilot request for further information with your order number and contact details so we can investigate the order and confirm its current status.

Hi, We’re sorry to hear about your experience. Order EL43914 was cancelled because our Credit Team could not obtain authorisation from your card provider. Your card was not charged, as we only take payment when an order ships. Please contact our customer service team if you would like any further clarification. Best regards, Richard Electromaker Customer Team

Hi, Thank you for taking the time to leave your feedback. I'm sorry to hear that you found the ordering process slow and more complicated than expected. I've looked into your order and can see it is an international shipment to Mexico containing products from several different manufacturers. Orders to certain destinations are sometimes placed on an export compliance hold while we complete the required checks before dispatch. Although this can add some delay, it helps ensure we comply with international shipping regulations. We appreciate that this isn't the experience you were hoping for, and we're continually looking at ways to make our ordering and verification process as smooth as possible while still meeting these requirements. Best regards, Richard Electromaker Customer Team

Hi, We’re sorry for the delay and understand why this was concerning. Your order was placed on hold because our Credit Team could not obtain authorisation from your card provider. As a result, the order was cancelled. Your card was not charged, as we only take payment when an order ships. We apologise that this was not resolved or communicated more clearly when you contacted us. Best regards, Richard Electromaker Customer Team

Hi, Thank you for your feedback, and I'm sorry to hear about your experience. I've looked into your order, and it appears it could not be processed because we were unable to take payment. Unfortunately, no valid payment method was available for the order, so it could not be dispatched. We appreciate that this is frustrating, and we always aim to notify customers if there's an issue preventing an order from being processed. If you'd still like to receive the items, please contact our customer support team and we'll be happy to help you place a new order. We appreciate your feedback and will continue looking for ways to make the ordering process clearer and more straightforward. Best regards, Richard Electromaker Customer Team

Hi, We’re sorry for the frustration and for the lack of clarity around your order. The order was cancelled because the product contains hazardous materials and could only be shipped using a Ground service, rather than the shipping method selected. Unfortunately, the product then went out of stock before you were able to reorder it. We understand how frustrating this must have been, particularly as the original order continued to show as pending in your account. We apologise that this was not handled or explained more clearly. Best regards, The Electromaker Team

Hi, We’re sorry to hear about your experience. Orders can occasionally be cancelled if they cannot be processed successfully or if they do not pass our verification checks. When this happens, any payment authorization is released or a refund is issued, depending on the status of the transaction. Please contact us at [email protected] with your order number so we can review the details of your order and explain exactly what happened. Best regards, Richard Electromaker Customer Team