Electromaker

We are sorry you experienced repeated 504 Gateway Timeout errors throughout checkout. We understand why this caused you to question whether the website was legitimate. Electromaker is a legitimate U.S.-based retailer, and electromaker.io is our official website. We are aware of the checkout issue, which resulted from a recent software update and caused unexpected problems across the ordering process. Our technical team is working to resolve it as quickly as possible. Thank you for your patience in completing your order. I can confirm that your order was received correctly and will be shipped shortly. Best regards, Richard Electromaker Customer Team

Thank you for your feedback. We are pleased the parts were right for your needs and arrived quickly. We understand your disappointment with the shipping cost, especially when the order value and weight were low. Shipping charges are based on the carrier’s minimum service rate, packaging and delivery costs, so they do not always scale with the size or value of the items. We appreciate you highlighting this and will continue reviewing our delivery options for smaller orders.

We are sorry for the blank screen and lack of confirmation after you placed your order. We are aware of a technical issue caused by a recent software update, which has affected parts of our checkout process. Our team is working to resolve it. The $1 charge is a temporary card authorization used to verify the payment method. It is not the full order charge and should be released automatically by your bank. We only charge for the order when it ships. Orders placed before 2 p.m. usually ship the same day when the products are in stock and the order clears all payment and compliance checks. We are sorry that this did not happen in your case and that our website did not provide clear information about the delay. Please contact [email protected] with your order number so we can confirm its current status. Best regards, Richard Electromaker Customer Team