Electromaker

Hi, We’re sorry to hear about your experience. Orders can occasionally be cancelled if they cannot be processed successfully or if they do not pass our verification checks. When this happens, any payment authorization is released or a refund is issued, depending on the status of the transaction. Please contact us at [email protected] with your order number so we can review the details of your order and explain exactly what happened. Best regards, Richard Electromaker Customer Team

Hi, We’re sorry to hear about your experience. Orders can occasionally be cancelled if they cannot be processed successfully or if they do not pass our verification checks. When this happens, any payment authorization is released or a refund is issued, depending on the status of the transaction. We understand your frustration regarding the lack of communication and appreciate that you expected to be kept informed throughout the process. That is not the experience we aim to provide. Please contact us at [email protected] with your order number so we can review the details of your order and explain exactly what happened. Best regards, Richard Electromaker Customer Team

Hi, We’re sorry to hear that your order has not arrived. We would like the opportunity to look into this for you. Please contact us at [email protected] with your order number and we will investigate the shipment status and work towards a resolution as quickly as possible. We understand how frustrating delivery delays can be and appreciate the chance to assist. Best regards, Richard Electromaker Customer Team

Hi, We're sorry to hear about your experience. In some cases, when a card payment is declined by the issuing bank, our payment processing partner sends an email requesting updated payment details through a secure payment portal so that the order can be completed. These emails are sent from a third-party payment verification service and can sometimes appear unfamiliar, which we understand may cause concern. The payment page itself is a secure, PCI-compliant system used to process card information safely. We appreciate that customers may be cautious when receiving requests to re-enter payment details, and we are actively working with our payment partners to improve this process and reduce confusion. If you would like us to investigate your specific order, please contact us at [email protected] with your order number and we will be happy to assist. Best regards, Richard Electromaker Customer Team.

I'm sorry for the confusion regarding your order. In most cases, orders are cancelled because the payment could not be successfully processed or verified. Electromaker does not charge customers when an order is cancelled. We only process payment when an order ships, so if the order was cancelled before shipment, no payment would have been taken by us. If you believe a charge was made, please contact us at [email protected] with your order number and any transaction details. We will be happy to investigate and clarify the situation. Best regards, Richard Electromaker Customer Team

We’re sorry to hear about your experience. To help protect both our customers and ourselves from fraudulent transactions, some orders are flagged by our payment processor for additional verification. In those cases, we may ask customers to confirm certain details before we can ship an order. We never we store or sell customer card information. We take data security extremely seriously. We have no record of customer payment information being sold, and we are not aware of any security incident involving customer card data. If you experienced fraudulent charges, we encourage you to contact your card provider directly so they can investigate the source. We would be happy to review your order and the communication you received. Please contact our customer support team with your order number at [email protected] so we can investigate further and help resolve any outstanding issues. Electromaker Customer Team