ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
以上内容由商家自行提供，未经平台核实。ELEGOO（elegoo.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 973 条用户评价，属于爱好与工艺品分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 90% 的差评；评价主要围绕产品、质量、使用体验。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality of the items and the extremely reliable, fast delivery services that consistently exceed expectations. Many consumers find the advanced 3D printers and various filaments very easy to use right out of the box and securely well-packaged upon arrival. However, some customers also noted frustrating issues with defective hardware, unexpected software bugs, and machines breaking down shortly after basic use. A few other people experienced annoying delivery delays, exceptionally long waiting times for specific accessories, or tangled filament spools straight out of the box.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Like many people I bought the Elegoo Centauri Carbon expecting the multi color system this fall. Then Elegoo pulled it. I wouldn't have bought three printers (two from Elegoo and one from Amazon) if I knew they weren't going to o keep their word. I hope there is a class action law suit. I would have bought three Flashforge AD5X instead.
Big difficulties in using the printer, since it, from time to time, stops for "foreign material detected" whereas there is NO foreign substance in the VAT. Something is wrong in the automatic levelling system. The problem arises even when everything has been deeply cleaned.
Dear customer, Thank you for taking time to leave your review. We tried to contact you and would like to solve the issue, please kindly have a check. Or you can contact us at [email protected] to solve. Sorry for any inconvenience caused to you by this order. Please do not worry, we will follow up the issue until solved. Best regards, ELEGOO Team
Elegoo makes a good 3D printer, the Centauri Carbon, is a great entry level core XY printer if you can get a good one. I think the biggest issue with Elegoo is quality control. Several people I know, as well as myself have experienced minor to major issue when buying new printer from Elegoo. With my printer, the entire outer enclosure was warped and out of square by abound a 1/4”. It was so bad that the glass door was misaligned and would not close. I don’t want to come down too much on Elegoo, because this could have been done in shipping, and even though it’s taken a week of back and fourth with the company, sending detailed pictures and videos to prove the damage is legit, they are finally working with me to replace the unit. Every communication takes 24 hrs. to get a response, even if the response is a simple yes/no answer and regardless if I had already answered the question in a previous communication. All I’m saying is I would like to see the company have a better quality control program and quicker communications when dealing with their customers who have issues. The last email I received from Elegoo was that “their colleague” would contact me soon with details on a replacement printer. What does this even mean? Update 10/30/25 I finally got a return label, it was very clear that I only had 7 days to ship the printer or they would close the case— strange. The return address on the label is to an individual’s home (residence) in Arizona— okay, very strange. I looked the address up on Google Maps and yep, it’s someone’s home, pool in the backyard and everything. Still have no ideal when or if I will get a replacement printer. This is so unorthodox, I’m not sure what’s going on. Based on what they are putting me through I would avoid dealing with Elegoo.
Dear customer, Thank you for taking time to leave your review. Sorry that you have issue when using our product. We are following your issue, and please do not worry, we will follow up the issue until solved. Sorry for any inconvenience caused to you by this order. Thanks and have a nice day. Best regards, ELEGOO Team
The manual tells you very little really have figure it for yourself, aside new I have damaged a film already and the prints on the standard settings are not good at all. Not sure is the self levelling is not working. I had the resin with the printer and looked up the settings needed and, well their website says 60 and in the machine says 32, forums say 28 so I guess I have figure it out.
Dear customer, Thank you for taking time to leave your review. We tried to contact you and would like to solve the issue, please kindly have a check. Or you can contact us at [email protected] to solve. Sorry for any inconvenience caused to you by this order. Please do not worry, we will follow up the issue until solved. Best regards, ELEGOO Team
Purchased the Centauri Carbon under the impression that the multi color system would be an addon that can be purchased but now the company is scrubbing the page of multi color possibilities for the centauri carbon 2 so people were misled. The machine is fine and works well but I only bought this for the future multi color system which is now not going to be available for me unless I buy a new printer.
Dear customer, Thank you so much for your ongoing attention and support for our product! We’re still optimizing the multi-color system with a focus on delivering the high quality possible. We will keep you updated if there were any further progress. Here is for your reference: https://www.elegoo.com/blogs/news/update-notice-of-centauri-series Thank you again for your understanding and patience. Best regards, ELEGOO Team
Rapid petg roll bubbled due to moisture out of the sealed package
Dear customer, Thank you for taking time to leave your review. Sorry that you have issue when using our product. We are following your issue and please do not worry, we will follow up the issue until solved. Sorry for any inconvenience caused to you by this order. Thanks and have a nice day. Best regards, ELEGOO Team
I feel compelled to write this review to warn other potential customers about Elegoo's practices regarding their promises. Let me be clear: the Elegoo Centauri Carbon filter itself is a good product. It does its job well, the build quality is solid, and for its core function, I have no major complaints. For this reason, they get two stars instead of one. However, my extreme disappointment comes from Elegoo's failure to keep a public commitment to their customers. Earlier this year, the company officially announced and promoted that a multi-color system for the Centauri Carbon would be released in Q3 of 2025. This was a major factor in my decision to purchase this specific unit over competitors. I, like many others, invested in the Elegoo ecosystem based on this promised future upgrade. Q3 2025 has come and gone, and there is no multi-color system. There has been no official announcement, no update on the timeline, and worst of all, no apology or explanation for this broken promise. It feels as though the company has simply decided to quietly sweep this commitment under the rug, hoping we will all forget. This is a serious breach of trust. It is one thing to delay a product for technical reasons, but it is another to make a public roadmap promise to drive sales and then completely abandon it without a word. It makes me question the integrity of the company and whether any of their future announcements can be believed. My advice: Buy Elegoo products for what they are today, not for what the company promises they will be tomorrow. Their hardware is decent, but their word, in this case, has proven to be worthless. I am deeply disappointed and would think twice before trusting this company again.
Dear customer, Thank you for taking time to leave your review. Thank you so much for your ongoing attention and support for our product! We’re still optimizing the multi-color system with a focus on delivering the high quality possible. We will keep you updated if there were any further progress. Here is for your reference: https://www.elegoo.com/blogs/news/update-notice-of-centauri-series Thank you again for your understanding and patience. Best regards, ELEGOO Team
I love Elegoo filament. The shipping is horrible. They tape filament boxes together instead of placing them in proper packaging and my filament reels always come smashed and deformed. Ridiculous for how easy it is to pack them properly.
Dear customer, thank you for taking time to leave your review. Sorry that the delivery service can't meet your need, we will try our best to improve, hope we can better meet your need in the future. We tried to contact you and would like to check if there is anything we can provide support, please kindly have a check. Or you can contact us at [email protected] to solve. Sorry for any inconvenience caused to you by this order. It is always our expectation to provide the best experience for you guys when using our products, and your satisfaction is our utmost priority. Best regards, ELEGOO Team
Out of the box great product had zero issues apart from network sending. Once the updates rolling in it got worse new issues every update and as more came out they were not fixing the new issues from previous update. There is a major fault in the print head where the wiring goes into the print head it comes apart and you can see sparks in the dark but I had that repaired at my cost as I was told to go to jaycar where I purchased it and they wanted the unit but had none to replace it with an unknown frame time so I opted to pay for it to repair. Constantly having to level the unit every print gets tedious even reprinting the same file and last time and if I do not level the hot end typically ends up pushed into the build plate and destroying plate and snapping hot end. I am currently down a total on 12 hotends from this issue and from first prints after an update costing $600+ to replace as Elegoo say go to place of purchase and they just operator error. Also out a total of 6 build plates I still use some that the hot end attacked just don’t print in that area. So far not one issue has been resolved ever and have spent more on the unit than I paid brand new just for parts to keep running.
Dear customer, Thank you for taking time to leave your review. Sorry that you have issue when using our product. We are following your issue and please do not worry, we will follow up the issue until solved. Sorry for any inconvenience caused to you by this order. Thanks and have a nice day. Best regards, ELEGOO Team
I ordered 5 rolls of filament and they were strapped together and shipped without any other packaging. The boxes arrived damaged and crushed. These are cardboard spools and the rims need to be straight to use in my printer. I bought the filament alongside a Centauri Carbon. The printer is great, good value, reasonable shipping, but the way that filament was shipped leads me to not buy filament from Elegoo again.
Dear customer, Thank you for taking time to leave your review. Sorry that you have issue regards the shipping. We are following your issue and please do not worry, we will follow up the issue until solved. Sorry for any inconvenience caused to you by this order. Thanks and have a nice day. Best regards, ELEGOO Team
Unfortunately, although two of the items arrived with no issue (my 3d printer and the resin) i have still not received the heater which means I cannot use the printer at the minute. I understand that this isn't the fault of Elegoo, however, the reason for the low review is that I paid for the Seel worry free delivery (at a cost of £6) only to find that when I have an issue, this doesn't cover the full delivery and only covers the resin. I feel this was extremely misleading, and as well as the fact that it covered a £30 bottle of resin, and not the £400 printer, or £60 heater to be outrageous. I paid 20% of the value of the resin for "worry free" delivery and have potentially lost something of considerably more value. I have now contacted the delivery company to try and resolve, but could not see an option to get in touch with Elegoo themselves.
Dear customer, Thank you for taking time to leave your review. So sorry to hear that, actually the Worry-Free Purchase would cover the whole order. There would be a system issue if not cver all of the products. We are following your issue and please do not worry, we will follow up the issue until solved. Sorry for any inconvenience caused to you by this order. Thanks and have a nice day. Best regards, ELEGOO Team
Over a week later,I still haven't received my printer and am getting no joy from Yodel as to when it will be delivered.
Dear customer, Thank you for taking time to leave your review. We're very sorry for the shipping issue. We are following your issue and please do not worry, we will follow up the issue until solved. Sorry for any inconvenience caused to you by this order. Thanks and have a nice day. Best regards, ELEGOO Team
After receiving my new Centauri Carbon I checked the box outside of the box and apart from a small dent on one corner of the top of the cardboard packaging box it was OK. After getting the printer out of the box and then trying to put the 4 rubber feet on I noticed a dent on the bottom and on the front panel which was stopping the rubber foot from fitting. This had obviously occurred before being put in box as there was no damage on the lower part of the cardboard packaging and polystyrene packing. I repaired/straightened the panels to a usable condition. The printer itself seems to work ok.
Dear customer, Thank you for taking time to leave your review. Sorry that you have issue when using our product. We are following your issue and please do not worry, we will follow up the issue until solved. Sorry for any inconvenience caused to you by this order. Thanks and have a nice day. Best regards, ELEGOO Team
Package was not protected in a right way so a part of the spool broke off during transportation. Since I use a roller to feed my TPU printer I had to put the filament on another empty spool.
Dear customer, Thank you for taking time to leave your review. We tried to contact you and would like to solve the issue, please kindly have a check. Or you can contact us at [email protected] to solve. Sorry for any inconvenience caused to you by this order. Please do not worry, we will follow up the issue until solved. Best regards, ELEGOO Team
The printer jammed at the first print and I had to order new parts...
Dear customer, Thank you for taking time to leave your review. We tried to contact you and would like to solve the issue, please kindly have a check. Or you can contact us at [email protected] to solve. Sorry for any inconvenience caused to you by this order. Please do not worry, we will follow up the issue until solved. Best regards, ELEGOO Team
Forced to use only one shipping option, and it's long. Sometimes it's several days before the item ships. I would gladly pay a little more to not have to wait almost 2 weeks to get my package. I can get everything I need from Amazon and they at least give me shipping options.
Dear customer, Thank you for taking time to leave your review. We're sorry for the waiting, this order is for presale, the estimated shipping date shows on the product page. Thank you for your suggestion, we will reflect it to our department to improve. It is always our expectation to provide the best experience for you guys when using our products, and your satisfaction is our utmost priority. Sorry for any inconvenience caused to you by this order. Best regards, ELEGOO Team
The Neptune 4 Pro is a decent machine. Its very large build plate for its cost is the major selling point, and it delivers on that promise. However, I’ve had a lot of issues with the printer. Broken belts, botched prints. It’s a 3d printer, it’s supposed to need fiddling with, right? But one particular episode is why I’m giving Elegoo only two stars. The Neptune Pro does not come with a wireless connection. I have kids. Flipping a jump drive back and forth from the computer to the Neptune is a bit much, so I did what many people do and got a wireless jump drive and tried to set the Neptune up on the wireless. While configuring the moonraker.conf file, something happened and the printer got to be unstable. I think what happened is that I turned it off and on too quickly, which sometimes caused issues. (I figured out later if I leave it off for a good 30 seconds, it was pretty stable.) but that was after I contacted support because I thought the firmware wasn’t working properly. After all, sometimes it worked perfectly, other times it just … sat there with the Elegoo logo spinning on the screen for five minutes before finally saying the firmware wasn’t working. Well, Elegoo said that I had modified the firmware (I had not!) and tried to “modify the machine” (by putting a usb wireless card into a usb port!) that invalidated my warranty. Obviously, I’ll never buy another Elegoo product again. Configuring a configuration file and using a usb stick in a usb port are not reasons to take away someone’s warranty. The problems with the machine have been numerous (as I said, broken drive belt, issues tuning the machine, instructions that were very hard to follow, especially with the assembly and leveling processes)…I should have spent the extra to get a Bambu, I guess.
Dear Customer, Thank you for taking time to leave your review. We understand that you wish to use a WiFi USB dongle to extend your printer’s functionality. However, please note that, due to the printer’s design and warranty terms, we do not support any form of unofficial modifications. Any damage caused by modifications is not covered under warranty, and we can only provide technical support. Regarding the concern you raised about using a WiFi USB potentially affecting your warranty, we would like to clarify that this is not due to unwillingness to take responsibility, but rather based on technical and safety considerations. When a machine has been modified privately or uses non-official firmware files, it can be difficult to determine whether an issue arises from the machine itself or from the modifications. Regarding your current situation, we recommend refreshing the repair package and then updating the firmware to help restore your printer to normal operation. Thank you for your detailed explanation and feedback. We truly appreciate your understanding and patience. We also take your point regarding the instructions seriously and will continue to improve the guidance on our website to make it clearer for users. Sorry for any inconvenience caused to you by this order. If you encounter any issues during use or need assistance, please feel free to reach out to us at any time. We are here to help. Best regards, ELEGOO Team
Cheap prices and even cheaper products, no matter how good customer service is, it can’t tip the balance of engineering quality and parts
Dear customer, Thank you for taking time to leave your review. We tried to contact you and would like to solve the issue, please kindly have a check. Or you can contact us at [email protected] to solve. Sorry for any inconvenience caused to you by this order. Please do not worry, we will follow up the issue until solved. Best regards, ELEGOO Team
My first Neptune 4 plus is a beast and never lets me down. The second one I purchased was a used one from the Elegoo website. It was supposed to be in Good condition but it has been an absolute nightmare. Nothing stays tight so nothing stays level. It was missing screws when it arrived but luckily it came with a giant bag of mixed screws and parts for a Neptune 4 Max. The second machine is a headache and I’m looking to unload it for something better.
Dear customer, Thank you for taking time to leave your review. We tried to contact you and would like to solve the issue, please kindly have a check. Or you can contact us by https://us.elegoo.com/pages/contact-us to solve. Sorry for any inconvenience caused to you by this order. Please do not worry, we will follow up the issue until solved. Best regards, ELEGOO Team
I bought the Elegoo Saturn Ultra last year and to be honest it is a big disappointment. I have had many print problems since the beginning. Not much more than half the prints are a success. The smart camera never stopped a single print. I only use Elegoo resin. My old Elegoo Mars was (too) small, but at least it was relatively reliable. Lost a lot of time (and money) on all types of misprints and failed prints. And by now i have lost my patience and my interest in the 3d resin print hobby too.
Dear customer, Thank you for taking time to leave your review. Sorry that you have issue when using our product. We are following your issue and please do not worry, we will follow up the issue until solved. Sorry for any inconvenience caused to you by this order. Thanks and have a nice day. Best regards, ELEGOO Team
共 973 条符合条件的评价
