ELEHEAR is an Al-driven hearing aid brand integrating R&D, manufacturing, and global sales. Our proprietary VOCCLEAR® algorithm powers ultra-low latency sound processing, intelligent noise reduction, and DNN-Hybrid feedback cancellation-earning recognition from professional audiology teams worldwide.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional comfort, effective sound enhancement, and advanced features of these hearing aids, noting they provide incredible value compared to traditional expensive alternatives. Many consumers also highlight the responsive and helpful customer support team, who readily assist with troubleshooting, replacements, and guidance.
Some reviewers were not happy with occasional technical glitches, unexpected product defects, or charging inconsistencies that negatively affected their daily use. Some people also felt that Bluetooth connectivity could be unreliable at times, while others noted minor physical interference and discomfort when wearing glasses.
They stop working for no reason. The noise canceling is a laugh. They may last 8 hours on a charge. The different settings for the environment are all the same. No real instructions on settings. Got mine through Amazon. Customer service with ELEHEAR sucks big time. They randomly disconnect from my iPhone. Avoid this boondoggle.
ELEHEAR 回复2026-10-21
Hi Harry,
Thank you for taking the time to share this — we're sorry your hearing aids didn't perform as expected.
Nothing about this experience is what we want for our customers, and we'd like the chance to look into what went wrong. Please reach out to our support team at [email protected] with your order number, and they'll work with you directly on it.
Your feedback matters, and we'll use it to keep improving both the product and the support we provide.
— The ELEHEAR Team
Their return policy is awful in practice. I submitted a return request the day after I received them since they did not have the inherent tinnitus feature they claimed. And dropped them off at the post office the day after I received the prepaid label. This was a month ago, and after them rescheduling the delivery of the return and stringing me along in customer service I still have no refund nor commitment to get a refund.
Paid for hearing aids on Dec 3, got an email from them with a tracking number on Dec 3. Today is Dec 16 according to the USPS they have not received them from Elehear. Called 2 times straight to voicemail, no reply. Wrote 4 emails got a reply on Dec 14 saying the USPS is busier at this time of the year. Just wait. I would cancel these but can't talk to no one. And they say "Customer satisfaction is our priority".
After receiving acknowledgement of my order, two weeks later, I still have not received a delivery window. With a vacation coming up. I have tried chat requests (there is NEVER anyone to chat with), email, and more than a dozen phone calls, again NEVER anyone actually picking up the phone, without being able to determine when, or even whether my order will ship. I have been diligent in leaving order number, phone and email information on the numerous voicemail messages I have left, but without a single response from Elehear. I cannot determine if my shipment will arrive before my upcoming vacation, and it is frustrating to not be able to reach a human being, despite their claims of 'American English-speaking' support. I am extremely dissatisfied at their lack of response/support.
We ordered and paid for the Elehear Beyond hearing aids from their website. They advertise translation features, tinnitus canceling, and other notable features.
The model we recieved can't do any of those things. They claim that model advertised is not yet available. Yet it's the one that Adds to Cart.
Their website boasts they accept returns for 45 days but they do not.
We have tried 3 times and they refuse to provide the Return form they require to process the return.
So the Return offer is a joke.
Find somewhere else. Can't believe these guys.
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