Enence

Hello Sally, I hope you're doing well. I'm reaching out to follow up on the concern you shared on Trustpilot, as I haven’t received a response from you yet. Your insights are important to us, and I want to ensure that we're addressing your needs effectively. If you're still open to discussing your experience, I would be more than happy to review your case personally and work towards a resolution that suits you. When you get a chance, please reach out and include "Trustpilot - Enence" in the subject line, along with a reference to your review. This will help me quickly locate your case and provide the assistance you need. Thank you for taking the time to share your thoughts. I genuinely appreciate the chance to support you and look forward to hearing from you soon! Best regards, Janna Torres Enence Customer Care Manager

Hello Marcia, Thank you so much for your 5-star review and for sharing that you found it easy to order. We’re glad to know the process worked smoothly for you. If you ever have any questions or need assistance, you can reach our customer service team here: https://enence.com/contact-2 Enence Support Team

Hello Frank, Thank you for sharing this with us, and we are truly sorry for your loss. It means a lot that you chose Enence to help you stay connected with the Portuguese language and the memories it holds for you. If you ever have any questions about using your translator or need assistance, our customer service team is here to help: https://enence.com/contact-2 Warm regards, Enence Support Team

Hello Terry, Thank you for sharing your feedback and for the 4-star review. We’re glad to hear that you found it easy to place your order. If you have any suggestions on how we could improve your experience further, we would be happy to hear from you through our customer service team: https://enence.com/contact-2 Enence Support Team

你好 Keith， 感谢你的评价和分享你的购物体验。很高兴听到你觉得网站易于浏览，购买过程顺利。 如果你有任何问题或需要订单帮助，我们的客服团队随时为你服务：https://enence.com/contact-2 Enence 支持团队

Hello Thomas, Thank you for taking a moment to share your feedback with us! I’m really glad to hear that your concern has been addressed, and I truly value your input as it helps us continue to improve our services. If you have any more insights to share or need further assistance, please don’t hesitate to reach out to me directly at https://enence.com/contact-2. When you do, including "Trustpilot - Enence" in the subject line will help me find your case quickly and provide the personalized support you deserve. I appreciate your engagement and look forward to hearing from you! Warm regards, Janna Torres Enence Customer Care Manager

Hello Andrew, Thank you for your positive review and for highlighting our low-cost offer. If you have any questions, feedback, or need any assistance with your experience, please contact our customer service team here: https://enence.com/contact-2 Enence Support Team

Hello Anna, I hope you're doing well! I wanted to reach out again regarding your review, as I previously tried to connect with you to discuss your concerns and see how I can assist. Since I haven’t heard from you yet, I want you to know that my offer to help is still very much open. I genuinely want to understand your experience better and work with you towards a resolution that fits your needs. If it’s convenient for you, please contact me directly at https://enence.com/contact-2 and use “Trustpilot - Enence” in the subject line. This will help me quickly access your case and provide the support you deserve. Your feedback is truly valued, and I’d love the opportunity to continue our conversation whenever you’re ready. Warm regards, Janna Torres Enence Customer Care Manager

Hello Richard, We apologize for the inconvenience. We are investigating the details of your case regarding offline use and will get back to you as soon as possible. For further assistance and to review the specifics of your device, please reach out to our customer service team here: https://enence.com/contact-2 Thank you for your patience. Enence Support Team

你好 Mike， 对于离线功能和额外付款选项的说明造成的困惑和不便，我们致以最诚挚的歉意。 我们理解清晰一致的信息有多重要，尤其是在离线使用等关键功能方面，你的反馈对我们非常宝贵。请放心，我们已经在调查此情况，以更好地了解发生了什么以及我们的广告和结账信息是如何展示的。 如果你希望我们审核你的具体订单详情，请联系我们的客服团队：https://enence.com/contact-2 感谢你的反馈，也感谢你给我们纠正的机会。 Enence 支持团队

Hello Dietmar, Thank you so much for your 5-star review and for sharing your feedback. We’re happy to hear that you find our product easy to handle! If you ever have any questions or need assistance, please feel free to contact our customer service team at https://enence.com/contact-2 Enence Support Team

Hello Holland, Thank you for taking the time to share your feedback and for your 4-star review. We’re glad to hear that it works great, though we understand it can be frustrating if you don’t get to use it as often as you’d like. If there is anything specific that’s making it difficult to use more frequently, or if you have any questions about features or settings, our customer service team will be happy to assist you: https://enence.com/contact-2 Thank you once again for your review and for choosing Enence. Enence Support Team

Hello Anne, Thank you for your 5-star review and for sharing that you found it easy to order – we really appreciate your feedback. If you ever have any questions or need assistance, you can reach our customer service team here: https://enence.com/contact-2 Enence Support Team

你好， 很抱歉听到你最近的购物体验。 感谢你通过 Trustpilot 分享你的邮箱地址。遗憾的是，我们在数据库中找不到与你提供的信息匹配的订单。 为了进一步帮助你，能否请你提供购买时使用的邮箱地址，以及购买发票顶部的订单 ID？订单 ID 应该是 8 位数字（例如 #12345678）或 7 个字符的组合（可能包含字母和数字，例如 ab1cd23）。 期待你的回复，以便我们尽快解决你的问题。 另外，你可以在 Trustpilot 上更新评价，或通过我们的联系表单 https://enence.com/contact-2 联系我们，主题填写「Trustpilot – Enence」。再次感谢你的选择，我们期待为你服务！ 感谢你的配合。 此致 Janna Torres Enence 客户关怀经理

Hello John, Thank you for sharing your feedback and for your 4-star review. We understand that too many special offers can feel overwhelming, and we appreciate you taking the time to let us know. Your comment is valuable and will be shared with our team as we review how we communicate promotions in the future. If you would like to share more details or adjust your preferences, please contact our customer service team here: https://enence.com/contact-2 Thank you again for your feedback. Enence Support Team

Hello Kinga, Thank you for taking the time to leave us a 4-star review and for your kind words about our clear and informative process. If you have any suggestions on how we could improve your experience even further, please feel free to share them with our customer service team here: https://enence.com/contact-2 Enence Support Team

Hello Daniel, Thank you for your feedback and your 5-star review. We’re sorry if the additional offers during the purchase process felt excessive. Your comment is very valuable and will be shared with the relevant team so we can improve the experience for our customers. If you have any further comments or concerns, please contact our customer service team here: https://enence.com/contact-2 Enence Support Team

Hello Alain, Thank you for your review and for sharing your experience with us. We’re glad to hear you found our service very fast, and we truly appreciate your 4-star rating. If you have any additional feedback or if there is anything we can do to improve your experience further, please feel free to reach out to our customer service team here: https://enence.com/contact-2 Enence Support Team

Hello Brian, Thank you for your review and for sharing this feedback. We’re glad to hear the process was straightforward and that paying via PayPal was convenient. We’re sorry for any frustration caused by the add-ons appearing only after logging in. Your comment about making these options clearer earlier in the process is very valuable, and we will forward it to the relevant team for consideration. If you would like to share any additional details or have further questions, please contact our customer service team here: https://enence.com/contact-2 Enence Support Team

Hello Jim, I completely understand your frustration regarding your experience, and I'm truly sorry to hear that it didn’t meet your expectations. Your feedback is important to us, and I would appreciate the chance to address your concerns more personally. If you’re willing to share more about what went wrong, please reach out to me directly at https://enence.com/contact-2. I want to ensure we resolve this in a way that satisfies you. When you contact me, just include "Trustpilot - Enence" in the subject line so I can easily find your case. Alternatively, feel free to call our support line at +1 (659) 224-2131 and mention your Trustpilot review for quicker assistance. Thank you for taking the time to communicate your thoughts, and I hope to hear from you soon so we can work towards a better resolution. Best regards, Janna Enence Customer Care Manager