ETravelSIM is an initiative by EtravelSim Pte. Ltd., Singapore, a trusted global provider of international eSIM solutions designed to keep travelers seamlessly connected worldwide. Headquartered in Singapore, the company specializes in delivering reliable, affordable, and high-speed mobile data connectivity for international travel through instant eSIM activation, easy online booking, and quick installation—without the need for physical SIM cards or roaming hassles. ETravelSIM offers high-speed data plans across 160+ countries and regions, including the United States, United Kingdom, Europe, France, Italy, Germany, Spain, Japan, South Korea, Singapore, Australia, New Zealand, Türkiye, Thailand, Indonesia, Malaysia, Vietnam, UAE, Saudi Arabia, Canada, and Mexico, among many others. These plans enable travelers to browse the internet, use navigation and social media apps, book cabs, attend virtual meetings, and stay connected with family and colleagues anytime, anywhere. Built for tourists, business travelers, and digital nomads, ETravelSIM combines global coverage, flexible data plans, multi-operator network access in many destinations, and 24/7 customer support—making seamless international connectivity just a few clicks away.
Reviewers had a great experience with this company. Customers love how simple it is to set up their travel eSIMs, noting that connection speeds and network coverage are consistently reliable when traveling abroad. Many people find the digital delivery instant and appreciate the helpful guidance when needing a quick connection for their trips.
Some reviewers were not happy with customer support, mentioning that getting a reply via WhatsApp took too long or sometimes went completely unanswered. A few travelers also experienced occasional technical delays or unexpected issues when trying to get their mobile data plans working properly right away.
Best service ever. This is my second year with ETravelSim. I use it in USA for months long stays. I prefer their service while they offer tons of options for different needs. Also there was not a single problem during my months long travels. I had 5 star experience, and at this very moment, I’m also using the service to get online.
It’s so easy to set up, only a few mins. Then all set and ready when you are landed. I recommend it to my friends who ask me how I handle internet while I travel long and a lot.
Thanks for the great service. It’s always my favorite.
ETravelSim - Travel eSIM 回复2025-07-29
Dear Laine K, we are delighted to hear about your experience. Your 5-star rating means a great deal to us. We're especially pleased that our eSIM was easy to set up and provided a smooth connection on the go.
It's wonderful to know that you recommend it to your friends when they ask about handling internet during their extensive travels.
Happy Travelling!!
Thanks,
Team eTravelSIM
Purchased the eSIM for my kids to use while we was away and it’s been great
From start to finish the service and aftercare from this company has been fantastic
We will 100% use these again for our next holiday
ETravelSim - Travel eSIM 回复2025-07-29
Hi Deane Mayes, Thank you for your fantastic review! We are truly delighted to hear that you consider our service the best ever and that it has become your preferred solution for internet access while traveling.
We look forward to continuing to provide you with excellent connectivity wherever your journeys take you.
Thank you,
Team eTravelSIM
Very poor service. We relied on it for travel across Europe, but experienced multiple issues with connectivity, resulting in getting lost several times due to the inability to access maps. Both my wife and child were understandably frustrated by the lack of internet access. Overall, it was a disappointing and regrettable purchase. I really should’ve looked at the Trustpilot reviews before I bought it.
ETravelSim - Travel eSIM 回复2025-07-27
Dear Daniel Gaiu, Apologies for the inconvenience caused to you. Our team is looking into this eSIM connectivity issue complaint and will connect with you to resolve it.
Thank you
Team eTravelSIM
Great experience – fast and reliable service!
I was really satisfied with my eSIM provider in Turkey. Everything was handled quickly and smoothly – from activation to usage. The service was reliable, and I had no issues at all. Highly recommended!
ETravelSim - Travel eSIM 回复2025-07-27
Dear Kunde, we are absolutely delighted to hear that your experience with our customer service team was so positive, and that you found our service to be great, fast, and reliable. It's fantastic to know that our team was able to handle everything quickly and smoothly, ensuring you could use your eSIM without any hassle or issues.
Thank you for your kind words and for highly recommending us.
Team eTravelSIM
I purchased esim but found out after not compatible with my phone.Talk about being honest you stole my money
ETravelSim - Travel eSIM 回复2025-07-27
Dear Joe Barraco, your had bought an eSIM from us and we delivered it to you on your email immediately after the order was confirmed. You found later that your phone was not supporting eSIM.
We assure you that we will provide you with the best possible solution and close it amicably.
Thank you
Team eTravelSIM
Great customer support experience. Team was very responsive to fix an issue that I had with validity. Also another instance they issues a new esim when my phone reset.
ETravelSim - Travel eSIM 回复2025-07-27
Thanks Adeet Azmat!
We're so glad to hear that you had a great customer support experience with us. Our team worked quickly to resolve the issue you encountered and ensured you received a new eSIM after your phone reset, so that you could get back to your travels without delay.
We truly understand how important reliable service is, especially when you're on the go, and we're committed to providing the best possible support.
Happy Travelling !!
Thank you,
Team eTravelSIM
The Ordering and Activation were easy. Cheap and quick. The support team are always quick to respond and will help if something isn’t right. Some of the best customer support I have experienced in a long time.
ETravelSim - Travel eSIM 回复2025-07-24
Hi Campbell Crow, Apologies for any inconvenience caused to you. Our team had attended your complaint yesterday and the data speed issue was resolved.
Kindly feel free to contact us if you need any further assistance.
Thank you
Team eTravelSIM
Sim didn't work at my model but the support was outstanding. Helped to make it work within 2 hours.
Thank you very much.
ETravelSim - Travel eSIM 回复2025-07-22
Thank you, LG GW!
We are especially pleased to learn that our support team was outstanding and their efforts helped you get your eSIM working seamlessly. Providing exceptional support is a top priority for us, and it's incredibly rewarding to learn that our team's dedication made a positive impact on your travel experience.
Thanks for 5 star rating.
Team ETravelSIM
The customer support team was really helpful , definitely will recommend to my friends.
ETravelSim - Travel eSIM 回复2025-07-22
Dear Michelle Chen, we are thrilled know that you found our customer support team to be really helpful. Your kind words are greatly appreciated and serve as a wonderful encouragement to our team.
We are so pleased that you will recommend our eSIM services to your friends. Your recommendation means a great deal to us.
Team ETravelSIM
Very comfortable to activate the e-SIM.
Very good connectivity on WiFI and also with local calls. Very economical card with great quality for UK all the areas.
ETravelSim - Travel eSIM 回复2025-07-22
Dear Chetan, It brings us great pleasure to know that you had no issues with connectivity, both for internet and local calls with our eSIM. Your feedback is highly valuable to us and encourages our continuous efforts to provide reliable and efficient services.
We appreciate your kind words and look forward to serving you again for your future travel eSIM needs.
Thank you,
Team eTravelSIM
I initially had some troubles logging on and into my account but the staff did everything to make sure I was activated.
Great service as they went the extra miles to get me started and for this I give them 5/5
Thanks so much
ETravelSim - Travel eSIM 回复2025-07-22
Dear Robert Daminato, Thank you very much for your fantastic 5-star rating.
Your feedback is greatly appreciated, and it reinforces our commitment to providing seamless and reliable eSIM solutions for travelers.
Team eTravelSIM
Hello
I am in the Balkans for 10 days and have bought an ilimited data e-sim.
For now: the service was not reliable in Albania... And did not work for one second in North Macedonia.
I ve sent some very detailed e mails.
E travel Sim answears... But it s perfectly useless.
Today: it still does not work at all.!
Communication and marketing could not replace Technical skills!
SG
ETravelSim - Travel eSIM 回复2025-07-21
Hi Gaquiere Stanislas, We are sorry to hear that you're having trouble with your eSIM. Our team has responded to your queries that were reported by you.
North Macedonia is not the part of your plan, therefore you could not access the services. As we checked our records, it worked in Albania.
Let us investigate it and get back to you.
Team ETravelSim
I purchased an eSIM to use in Turkey, but unfortunately, it didn’t work. Despite trying all the troubleshooting steps, I couldn’t get it to function. I contacted customer service to report the issue, but they kept asking for proof that the eSIM wasn’t working, including my location. They were dismissive, ignored the core issue—that I had paid for a service that didn’t work—and their responses came across as rude. I informed them that I had to purchase another SIM from a different provider, which worked without any problems. They assured me that I would receive a refund, but it's now been four weeks and I still haven’t received anything.
ETravelSim - Travel eSIM 回复2025-07-18
Dear Kathy Kainth, We sincerely apologize for the inconvenience caused regarding the eSIM activation. We have thoroughly checked this case and found that you bought the UK data only eSIM and it was activated. You wanted to use it in Turkey, however Turkey was not covered in your plan, therefore you could not use it. Our team has guided you to book a new eSIM for Turkey which you can use and we offered the refund for the unused UK data eSIM.
Thank you
Team eTravelSIM
high-level customer service. 😍
I used esim services in the UK. Support responds immediately. I even ran out of data within the FUP and after contacting support they increased it again. I am a very satisfied customer :-)
ETravelSim - Travel eSIM 回复2025-07-17
Thanks Ivan Majer for giving 5 star rating to us.
We are pleased to hear that you are very satisfied with our customer care team's response. Your feedback truly matters and it keeps us encouraged to deliver hassle-free experiences to our users.
Happy traveling!
Team eTravelSIM
I purchased 10 day e-simm and got the email how to activate it and then via WhatsApp chat found out it wasn't compatible. I wish i read thoroughly on their website which phones are compatible so am not disappointed knowing it won't work anyway issue was resolved quickly and amicably.
ETravelSim - Travel eSIM 回复2025-07-16
Hi Shahid, We are sorry to hear about your experience. We, at eTravelSIM provide eSIMs only, not the physical SIM cards. We have given the instructions on our website to check the phone's compatibly so that our customers can buy only if they have the eSIM supported mobile phone.
Let us check the best possible solution for you and our team will contact you with an update.
Thank you
Team eTravelSIM
Good day guys.
I purchased an eSIM from etravelsim and the first one was giving me a hard d time activating. I immediately reported it to the support team and we tried some ways together into activating it and we failed. That’s when they sent me another one to replace the one with error. Meaning that the service they provide to the client rests in good hand because they are also preoccupied into achieving clients satisfaction. Thanks for carrying. Love you
ETravelSim - Travel eSIM 回复2025-07-14
Hi Marco, We are truly glad to hear that you were pleased with the complaint handling process by our team. It gives us great pleasure to know that your request was attended to promptly and resolved efficiently.
Happy travelling!!
Team eTravelSIM
I purchased their 40GB plan for USA. Got email of order confirmation and no QR code.
When I informed them about my order details via chat, a reply came after 20 minutes that it will take 30 mins and the order is under process. Eversince then, I did not get any QR code neither in email, nor in the app. My hard earned heavy amount of money wasted on this SCAM
ETravelSim - Travel eSIM 回复2025-07-02
Hi, Please accept our sincere apologies for the inconvenience caused to you. We request you to kindly share your order number with us. We shall attend your request on priority and resolve your complaint.
Thanks in anticipation.
Team eTravelSIM
Got 2 sims for my wife and I for a month in Spain and France. Data works great. I added 100min voice for local calls. At first I was confused because it doesn't show a number when you check the sim and I tried calling the other phone but it wouldn't work, so I contacted customer service by WhatsApp and they checked it out and helped me understand that it wouldn't work to call each other because it was local calls only, and these numbers are UK. which it was exactly what they advertised. Honestly didn't need the 100min of local phone calls, but it was so cheap that it is nice to have incase I want to call a restaurant or hotel, ect. The fact that they patiently responded to my inquiry was super helpful and honestly crazy convenient considering I was able to just message when I had time on my holiday. This is an insane deal compared to my phone provider as it almost cost the same for this as ONE DAY of roaming with my plan from home. Great value great customer service.
ETravelSim - Travel eSIM 回复2025-07-04
Thank you Ryan for your kind words. We are delighted to hear that our customer care team was able to effectively address your inquiries and resolve the questions that you had. It is always our priority to ensure a seamless and positive experience for our customers.
Thanks
Team eTravelsim
BIG SCAM! Their “unlimited” data plan is a big SCAM. You only get around 4GB per day, and after that, the speed drops or it just stops working. So basically, you're paying for something labeled unlimited that’s very much… limited. Make it make sense. 🙃
ETravelSim - Travel eSIM 回复2025-06-28
Hi, We would like to inform you that the pack you bought was an unlimited data pack. As per the fair usage policy, you get 4GB per day high speed data and then the speed reduces to upto 256kbps till the next day.
We have written on our website too about the fair usage policy on the unlimited data pack.
We would request you to kindly share your order number with us so that we can connect with you and provide you with the best possible solution.
Team,
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