Exclusivia

Hi there, We have tried locating your order based on the information available but have unfortunately been unable to find a matching order. We'd genuinely like the opportunity to investigate this matter and assist you. Could you kindly share your order number with us? Once we have it, our team will review your case and provide a live tracking update. You may contact us directly at [email protected] or via WhatsApp: Australia: +61 485 995 271 Singapore: +65 8854 1076 We truly appreciate your patience and the opportunity to make this right. Warm regards, Exclusivia Team

Hi Mary, Thank you for sharing your experience with us. We’re delighted to hear that our team was helpful and easy to deal with, and that your order arrived on time as promised. Providing a smooth and reliable experience from enquiry through to delivery is incredibly important to us, so your feedback means a great deal. Thank you for your recommendation, and we hope you enjoy your new furniture for many years to come. Warm regards, The Exclusivia Team

Hi Malcolm, We understand your concern, particularly after the tracking page incorrectly displayed the shipment as delivered in another country. This was a tracking display mismatch and did not reflect the actual status or destination of your order. The tracking information has since been corrected and updated. A dedicated Customer Care specialist has contacted you directly with the latest shipment status and delivery timeline. Your order remains in transit and will be arriving in the coming weeks Our team will continue monitoring its progress and coordinating with the carrier until it is safely delivered. Thank you for your patience and understanding. Warm regards, The Exclusivia Team

Hi Mario, Thank you for taking the time to share your feedback. We understand your concern regarding the delayed delivery of your TV console. As we work with third-party logistics partners for international deliveries, shipping timelines can occasionally be affected by circumstances outside our direct control. In this instance, freight scheduling and vessel departure delays at the port impacted the original estimated delivery timeframe. We would like to reassure you that your order has been shipped and is currently in transit. Based on the latest information available, it is expected to arrive within the coming weeks. One of our dedicated Customer Care representatives has contacted you with the latest update and arranged compensation for the inconvenience. They will continue monitoring the shipment and coordinating with you until your order has been safely delivered. Thank you for your patience and understanding. We remain committed to supporting you through to the successful completion of your delivery. Warm regards, The Exclusivia Team

Hi Darshita, Thank you for taking the time to leave such a wonderful review. We’re thrilled to hear that you love the quality, design and finish of your new TV unit—and even more delighted that it looks better in your living room than you expected. It’s also wonderful to know that our team made the entire experience easy and pleasant with friendly, helpful and professional service. We’ll be sure to share your kind feedback with everyone involved. Thank you again for your recommendation. We hope you enjoy your beautiful new TV unit for many years to come. Warm regards, The Exclusivia Team

Hi Jason, We’re truly sorry for the concern and frustration caused by the extended delay and the difficulty you experienced reaching us. A dedicated Customer Care specialist has now contacted you directly, provided an updated delivery timeline, and arranged compensation for the inconvenience. Unfortunately, your shipment was affected by unexpected freight and delivery delays, which are not reflective of our usual service standards. We’ll continue monitoring your shipment closely, providing updates, and working with the carrier to ensure your order is delivered safely as soon as possible. Thank you for bringing this to our attention. We remain committed to supporting you until your order has been successfully delivered. Warm regards, The Exclusivia Team

Hi there, We completely understand how concerning it is to place an order and then experience delays after it has shipped. A dedicated Customer Care specialist has now reached out to you directly with the latest delivery information and compensation for the inconvenience caused. Your TV unit is in transit and will arrive in the next few weeks. We will continue liaising with the carrier and update you until it has been safely delivered. We sincerely apologise for falling short of the communication standards you should expect from us. We appreciate the opportunity to address your concerns and see your order through to completion. Warm regards, The Exclusivia Team

Hi KOliver, Thank you so much for taking the time to share your experience! We're delighted to hear that your product arrived exactly as displayed on our website and was safely and securely packaged. We put a lot of care into ensuring our furniture arrives well protected, so it's wonderful to hear everything reached you in great condition. We hope you enjoy your new piece for many years to come and look forward to welcoming you back in the future! Warm regards, Exclusivia Team

Hi l Blane, We're truly sorry to hear about your experience and sincerely apologise for the extended delivery timeframe. We completely understand the concern this has caused. The shipment has unfortunately been affected by unexpected freight and delivery delays, which are not reflective of our usual delivery timeframes. We also acknowledge that the delivery of four chairs without prior notice or a clear update regarding the remaining items fell short of the service we expect from our delivery partners. Our team has now stepped in to work closely with the carrier and is actively monitoring the remaining shipment. Based on the latest shipping information available to us, the outstanding items are expected to arrive within the next 1–2 weeks. A dedicated Customer Care specialist will continue following up on the case, providing updates and working with the carrier to ensure the remaining items are delivered safely and as soon as possible. We sincerely apologise for the frustration and inconvenience this experience has caused. Thank you for bringing these concerns to our attention. We remain committed to seeing this through and ensuring the entire order is successfully delivered. Warm regards, Exclusivia Team

Hi Carla, Thank you for sharing your feedback. We recognise that this relates to the same order and concerns raised in your previous review, and we're very sorry about the extended delivery timeline. As mentioned, your TV unit is currently in transit and is expected to arrive within the next 1–2 weeks. Unfortunately, the shipment has been affected by unexpected freight and carrier delays, which have extended the delivery beyond the original timeframe. Our team is actively monitoring your shipment with the carrier and will continue following up until your TV unit has been safely delivered. We sincerely apologise for the continued frustration and appreciate your patience. Please be assured that your order has not been lost, and we remain committed to seeing this through to successful delivery. Warm regards, Exclusivia Team

Hi Carlie, We're truly sorry for your experience and sincerely apologise for the extended delivery timeframe. We completely understand your frustration, particularly after previously providing an estimated arrival date that has since passed. Your shipment was unfortunately affected by a recent unexpected freight scheduling delay, which is not reflective of our usual delivery timeframes. We can confirm that your AUREN Cannes Curved Entertainment Unit is currently in transit and is expected to arrive within the next 1–2 weeks. Our team is actively monitoring the shipment with the carrier and will continue following up until your order has been safely delivered. We appreciate your patience and sincerely apologise for the inconvenience and uncertainty this delay has caused. We remain fully committed to seeing this through to successful delivery. Warm regards, Exclusivia Team

Hi Amrita, Thank you so much for your wonderful feedback! We're delighted to hear that you had a great experience with our Customer Service team and that you're happy with the quality of your new TV unit. It's also great to know that you found the assembly straightforward and that your furniture arrived safely and securely packaged. Your kind words mean a lot to our team. Thank you for trusting Exclusivia with your purchase. We look forward to welcoming you back for your next piece of furniture! Warm regards, Exclusivia Team

Hi Elizabeth, We’re very sorry about your experience and completely understand your frustration. We can confirm that your bookshelf has now been successfully delivered. We sincerely apologise for the delay caused by unforeseen freight congestion, as this is not reflective of our usual delivery timeframes. We hope everything arrived safely and that you’re happy with your new bookshelf. If you have any further questions or concerns, please contact us directly—we’ll be here to help. Warm regards, Exclusivia Team