Fast response/good communication
Fast response, and after initially pointing out what I would be losing if I cancelled, they accepted my reply and initiated a refund. I'm impressed.
关于 Flashforge
数据更新- 网站
- flashforge.com
- 分类
- 电子与科技
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 133 条评价
- 差评回复率
- 8%（5/66 条）
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商家自述
Flashforge is one of global 3D printing suppliers, offers professional, commercial and consumer 3D printers, filaments, software and solutions.
以上内容由商家自行提供，未经平台核实。Flashforge靠谱吗？
Flashforge（flashforge.com）在 OK.one 的综合评分为 3.8 分（满分 5 分），基于本站收录的 231 条用户评价，属于电子与科技分类，口碑一般。评价两极分化：70% 给出 4 星及以上，同时 28% 打了 1 星；商家回复了 8% 的差评；评价主要围绕产品、客户服务。数据最后更新于 2026-10-25。
评价综述
AI 生成Reviewers had a great experience with this company. Customers frequently praise the fast responses and the exceptionally helpful support team when dealing with urgent technical questions or device issues. Many people also point out that order adjustments are handled smoothly, and communication remains consistently reliable throughout the entire purchasing process. Some reviewers were not happy with frustrating delivery delays, long shipping times, and missing items in their packages. Some customers additionally noted persistent technical malfunctions, hardware failures, and extended waiting periods for resolution steps regarding faulty devices. A few individuals experienced difficulties connecting devices properly or getting adequate assistance when complex problems arose.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Very poor AI/Bot support.
First of all, the company should inform users that the tech support is AI/.Bot. I have problems with two printers, one since May and a brand new 5M pro over a week ago. I soon caught on I was interacting with a (not very good) AI system when I kept being asked to repeat the same procedures. I emailed mkt2 on 2nd June - still no reply. I have been promised a new hot bed for the olf 5M, waiting to see if it will arrive. Final straw, yesterday, I was sent a video supposedly instructing on how to re-install the firmware (why should I brand? new machine!) The video is poor quality and entirely in chinese. I said this to the Bot and the reply 'The operation steps in the video are clear. If you have any questions, please feel free to contact us'. How do you argue with that?! I have three FF machines, two of which are 5M pro. Only one has been functional now for over a week. I am now minded to sell them as second hand and go with Bambu Labs, my business cannot survive without reliable machines and tech support, Nightmare!
Problematic printer (creator 3)
Problematic printer (creator 3). Lagging software and extruder issues.. hotend temperature drops during prints and bed levelling issues when you work with both extruders. I totally not recommend to buy this printer because its full of flaws.
Never buy from these people
Purchased a Flashforge Pro 5 from them; it stopped working within 3 days. Support asked me to remove the back of the machine, which I refused for safety reasons. They sent a replacement part, but it didn’t fix the issue. They decided it was a mechanical problem, so I requested a return. After submitting my return request, I waited—apparently, they went on vacation and left me hanging. When I asked for a return label, they refused, saying I had to ship it myself and would be reimbursed for postage. They wouldn’t provide a recipient name, forcing me to use a different shipping company. I returned the printer as instructed and submitted the invoice, but a week later, still no refund—they claimed they couldn’t find it and hadn’t reimbursed shipping. Strangely, a prepaid return label and an invite to return the item arrived a week after they already had it. Eventually, they issued only a partial refund, deducting for filament and accessories—even though I returned the original spool they supplied and still have not reimbursed shipping costs. They’ve had my printer for over a week, still owe me money, and haven’t reimbursed the original or return shipping. Their products are junk, failing within days, and their customer service is the worst I’ve ever encountered. I have repeatedly asked to speak to a supervisor after extreme frustration with their customer service agent, but have never been put in contact with anyone more senior or competent. Avoid them like the plague.
Adventurer 5m not working
Adventurer 5m not working, tried to get hold of customer services and nothing, supposed to not need any tweaking but each print is failing. Very disappointed, wouldnt recommend
AVOID
AVOID Purchased a printed on 1st January Hassle free returns.. I don't think so. I returned a printer and two filaments on the agreement that I could return the printer and filament as was unopened. Once everything was sent they updated their returns policy, refusing the filament. Okay, I can deal with the £50 loss. They then tried to deny that the printer had been received at their fulfillment center. After 6 weeks of back and forth they then wanted evidence of delivery. I showed them that the printed had been successfully delivered. After being satisfied that evidence had been provided they changed their mind and wanted additional photographic evidence. Royal Mail don't hold the photographic evidence indefinitely and had been removed. After months of discussion, trying to get them to honor their returns policy they eventually escalated the case to a manager. Things started to move positively for a moment, they said they had initiated a refund and I would receive a refund within two working days. It has been a month, and still no refund. Multiple emails chasing this with no response. I eventually got a response when threatened with small court proceedings. They don't know what's going on at their fulfillment center. Still no refund. Still on going.
Stay away from this people l
Stay away from this people l, bought one printer on the 11th of february, it lasted 1 month and stopped working, been asking for a solution for 3 weeks and they just keep brushing us off, there is something wrong with the software they used, I asked for a warranty and they say because is more than a month old cant do anything, the software on this is a Adventurer 5M pro is so corrupted than the unit just stops working half way on the printing, waste of bloody money
Scammers… avoid them!!!
Bought a printer on their website for anpresent to my friend but unfortunately he already had one similar so i decide to send it back to ask a refund. Is a f… nightmare! I spent 50 euro to send it back to the provided address, i have an UPS proof of delivery and they are stull telling they received nothing. This people are real scammers, they are not respecting the EU law and is a wate of time and money. Please dont give money to this people!
Avoid
Avoid! One of the worst experiences ever purchasing through this company, This company sells items they don’t have in stock to customers who pay promptly, then you the customer have to wait over a month with no eta, so you could be waiting potentially forever, it took them over 2weeks to refund my purchase I had to get my bank involved since, you can wait over a week before they give you a measly response, NEVER AGAIN this company should be ashamed of themselves!!!!
No UK Support, no phone number and no response to emails
No response to daily emails for a month. Returned a printer to them and they are refusing to acknowledge receipt of it, Klarna have washed their hands, guessing because they also get no response, so I owe for something I returned. I am about to escalate this with Klarna. Avoid Klarna also people, because you have no come back unlike with a credit card. In future will only order from companies I can be sure have telephone support option.
I bought an ADX5 on Nov 25th 2024
I bought an ADX5 on Nov 25th 2024. They sent a message a week later it was going to be delayed (with no new ETA) and offered a $20 giftcard for the trouble. I bought filament on Dec 25th, they sent UPS tracking info . I checked 2 weeks later and UPS hasn't received the item yet. When I contacted support they said they are changing their logistics and I have to be patient no ETA. At this point flash forge has taken around $500 from me and has given me nothing... Not even a date when my item will arrive. It is starting to feel like a scam.
AVOID
AVOID! After Sales support is horrific. I received the printer which had an electrical fault. Contacted after sales support who have continuously asked me to take the printer apart myself to try and identify the fault.
No UK / EU support and no emails responses..
My wife has been trying to return a 3D printer to this company for 2 weeks - no email replies, no contact number, chatbot that is always 'confused' by simple questions. Have already emailed the customer - at - flashforge.com address many times. Will be pursuing with Credit Card issuer. Will be careful to check that China companies who operate UK online stores have an actual UK telephone number that works before ordering in future - unless you want to wait between 24h to 336h for a response.
Flashforge 回复2025-01-05
We sincerely apologize for the inconvenience caused. Please send your order number and the email address used for the purchase to [email protected], and we will prioritize resolving your issue as quickly as possible. Your experience does not reflect the level of service we strive to provide, and we are working to improve our response times. Thank you for your patience, and we appreciate the opportunity to make things right.
Have not received my order
Ordered a printer, filaments and an enclosure kit on 23 November 2024. The filaments and enclosure kit arrived but no sign of the printer. I have been told it was dispatched but no tracking details have been provided. I was told it would be prioritized but yet it has still not been dispatched. I have requested a refund several times but customer service will not even acknowledge my request for same and yet cannot tell me when the printer will be dispatched. This was a santa gift - so disappointed with this company and in particular the customer service.
Flashforge 回复2025-01-05
We sincerely apologize for the trouble caused. We’ve made multiple attempts to contact customers regarding the order to provide updates and discuss the next steps. However, it seems our emails may not have reached you, possibly due to filtering or other reasons. Could you please send your order number and the email address used for the purchase to [email protected]? We’ll make sure your issue is resolved as quickly as possible. Thank you for your understanding.
Ordered printer 30.11.24 not received
Ordered printer 30.11.24. It's 25.12.24 and no item received and tracking number provided doesn't work PayPal dispute raised
Flashforge 回复2024-12-26
We sincerely apologize for the inconvenience caused by the delay. Due to high demand, our warehouse and logistics teams are experiencing significant pressure, which has unfortunately impacted processing times. Please reach out to us at [email protected] with your order number and any concerns you have. We are committed to resolving this for you as quickly as possible.
Top-notch quality from Flashforge
Top-notch quality from Flashforge! Very happy with my purchase.
Avoid this brand, awful product and worse "support". Get a Bambu instead.
I bought a Flashforge Adventurer 5M Pro, touted as beginner friendly and minimal set up needed. Fundamental issue: the only slicer which seemed to produce reliable files was Flashforge's hacked version of Orcaslicer (no profile for the .25mm nozzle so that's useless). First problem, they hadn't properly installed the nozzle so when I started the calibration as per the instructions, it gouged massive chunks out of the printing plate. Flashforge sent a replacement plate but the printer was out of action for two weeks while the plate sailed over from China. I managed to print several small discs, 2mm thick, everything seemed easy enough then moved on to terrain pieces. I was using a filament heater and Flashforge's own brand filament, freshly opened so no environmental damage. The printer stopped feeding filament at random points during prints. Flashforge's response "the extruder assembly has failed, you need a new one.". I bought a new one direct from their site, same issue. Contacted support, response was "the extruder assembly has failed, you need a new one." They ignored the fact I'd already replaced it. Another assembly and £75 later, same problem. They sent me a replacement, same issue but still the party line was "the extruder assembly has failed, you need a new one.". No option for a refund as apparently they've taken so long repeating the same line over and over that I have no warranty or option for a refund. The printer is now a massive brick taking up shelf space until I can get it to the tip and dispose of it properly. I'll be getting a Bambu instead when they're back in stock.
Bought a flash forge 5M Pro and done…
Bought a flash forge 5M Pro and done about 10 to 15 prints then all of a sudden the head unit stopped feeding. Upon closer inspection the feeder gear has seized and was jumping on the sprocket. I contacted technical support (I use that term very loosely) and after sending video after video of the problem they still wanted more videos. Of your flashforge is working well (Great) but don’t rely on the technical team for help as I’m positive they don’t know their own product. I purchased a new head unit myself as I’m sure they were hoping I would do. AVOID!!!!
Difficult contact
Difficult contact with the company. The ordered printer did not arrive. After intensive writing of emails almost every day to all possible company addresses. I finally got my money back. I do not recommend the company because it cost me too much nerves and effort.
Fraudsters!
Terrible quality of printers, terrible software, even worse support. Creator 3 Pro, one of their more expensive printners doesnt work out of the box - left extruder skipping steps, no adhesion to bed. Support claim that hotend has 3 months (!) of warranty. Buy anything but not flashforge junk.
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