Flashforge is one of global 3D printing suppliers, offers professional, commercial and consumer 3D printers, filaments, software and solutions.
以上内容由商家自行提供，未经平台核实。Flashforge（flashforge.com）在 OK.one 的综合评分为 3.8 分（满分 5 分），基于本站收录的 231 条用户评价，属于电子与科技分类，口碑一般。评价两极分化：70% 给出 4 星及以上，同时 28% 打了 1 星；商家回复了 8% 的差评；评价主要围绕产品、客户服务。数据最后更新于 2026-10-25。
Reviewers had a great experience with this company. Customers frequently praise the fast responses and the exceptionally helpful support team when dealing with urgent technical questions or device issues. Many people also point out that order adjustments are handled smoothly, and communication remains consistently reliable throughout the entire purchasing process. Some reviewers were not happy with frustrating delivery delays, long shipping times, and missing items in their packages. Some customers additionally noted persistent technical malfunctions, hardware failures, and extended waiting periods for resolution steps regarding faulty devices. A few individuals experienced difficulties connecting devices properly or getting adequate assistance when complex problems arose.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。IFS Module is defective from the Manufacturer. Sent an email 2/28/2026 and as of 3/10/2026 still have not received a confirmation on a replacement part. They continually ask for additional information that has been provided in multiple formats.
I bought an AD5X and now Orca - Flashforge is telling me to update the firmware. The only problem they do not have a firmware download. I have to connect the printer to the internet via wifi. As the printer is in my workshop which has no internet access this printer is now useless. I expect a company to provide proper support for an item of this price but flashforge could not care less. Fortunately I only got the printer yesterday so it will be going back for a full refund so I can buy from a company that actually supports it's devices.
Shockingly Poor Customer Service & Faulty Product I bought a Flashforge 3D printer as a Christmas gift. From the very first use on 25th December 2025, it has been faulty and unreliable. Constant blockages, prints not sticking to the bed, excessive noise, and repeated failures. I have spent months in communication with Flashforge, following all advice and troubleshooting steps, yet the printer is still unusable. Now I am being told they are closing for holidays, causing even more unacceptable delays. At this point, I have no option but to pursue legal action to obtain a refund. Extremely disappointing service and product quality. I strongly advise others to avoid.
I ordered the enclosure kit from FlashForge. Nearly 2 months later, I still didn't have it and they broke promise after promise saying that it was stuck in a customs inspection. Then claimed that there are no "refunds" for accessories. Go with another brand that cares about customers.
I brought this printer in October as a Christmas present for my niece and nephew in December. Long story short I just got the printer together yesterday printed one thing just fine then I started printing another item. It was halfway done before I went to bed and when I woke up, I had spaghetti strings all over the bed all over the floor. It was just shooting out all my filament that it was wasted… It also broke the nozzle off along with the hot end and it’s clip and I can’t get a single person to help me with more than reach out to someone else… I have been emailing back-and-forth and I understand the time difference but he responds to me. I immediately respond back so I know that they’re available but he doesn’t respond. I tell him I will buy the pieces if that’s what I need. I’ll take the full hot end and extruder assembly and I’d gladly pay for it but there’s no way that app printer should only last two days from the box and they just keep telling me I’m outside of my return window. I’m outside of my window and I’m outside of my warranty window and when you go on their website, both of those parts are out of stock and now that I am looking and reading this printer was purchased on Amazon brand new in October and now you can’t get replacement parts because the parts have been discontinued and you cannot get the version two parts to replace on this printer because they are not compatible they duped me and I am out 300 and some dollars and I am going to write probably a review every single place I possibly can because I have never been more infuriated with the company in my life. I wasn’t asking them to replace the printer or anything of that nature I even offered to pay for the parts and he hasn’t even responded to me to go on the site which I had already told him that it was sold out on the site sold out on Amazon and pretty much anywhere else. I look on the Internet because it’s discontinued. They sold me a useless printer that you cannot fix if it breaks and leaves you with the only option to buy yet another printer because you can’t get parts for the current one ridiculous they don’t even have it listed as version one or version two when you look on Amazon, you can’t tell what version you’re getting.
I ordered an enclosure from their UK Website for my new AD5X 3D Printer. The printer came from Amazon without a problem. The enclosure was not available from Amazon, so I went to their website - HUGE MISTAKE. FlashForge do not know how to deliver! I ordered the enclosure kit on 2nd December 2025. After a month, trying to deal with "seel" the insurer for the delivery (seel are totally useless) and still no delivery or refund, I contacted FlashForge directly, they have not responded after more than 10 days and multiple emails. I WILL NEVER BUY from FLASHFORGE again - their support is non-existent, and they take your money and do not deliver - whether or not the printer works fine, I would avoid this company. THIS IS A SCAM COMPANY.
If I could give this product zero stars I would. I bought this as a gift for my boyfriend for Christmas, he ran about 3 kg of filament through it and the nozzle would not hold its temperature. I was told sorry for your luck. It's 30 days passed the purchase date. I would not recommend this company to anyone. Their customer service is crap. I would say don't buy from flash forge. Go somewhere else, buy something else. DO NOT WASTE YOUR MONEY...$350 for nothing...I am also contacting the BBB.
It’s fraud. I emailed them pics and video of the delivery showing the damaged box and the delivery driver letting my printer fall from his hands while standing.. radio silence…. $500 Down the drain. Along with the advertised accessories in the pictures of the product and you don’t get any of it…. Get these clowns out of canada
I ordered a Flashforge 3D printer on Amazon and it arrived fine. I then tried to order an enclosure kit directly from FlashForge's UK website - BAD MISTAKE. It has been more than 5 weeks and I have nothing from FlashForge - no status updates, no product, no response. They seem to ignore everything. The printer may be fine, but their support and ability to deliver is in my personal experience AWFUL. I do not recommend.
The worst customer service. It’s been nearly 2 weeks since I placed my order. And for them 2 weeks it’s still been classed as preparing shipment. I’ve email 3 times on updates, with not one reply. This was a birthday gift which now now has past. I’ve asked for a refund, so wish me luck on getting that.
I bought a ad5x and wanted a enclosure. So decided to order on their website instead of amazon. Big mistake there. They take forever to ship when Im only 2 state away and than when it ship they out the wrong address and now it is getting ship back. They said they will send me another one when the old one comes back to them. I aint waiting another 2 week to months for it. There customer service seem like bot only. I should of not have tried to try a new brand. Bambu Lab never once F me over. I guess I ll be sticking to bambu Lab only from now on.
Waste time no solution at all, the worst after sales experience #Ripflashforge
I was promised two free filaments with a purchase of a printer. I received the printer, and it is doing great—near perfect. I also ordered an LED Strip with it, but it was not sent to me. The website does not say anything about it being out of stock or not. I really would want my promised free filaments, and of course, the LED Strip I have paid for. I even have a picture that states that I will receive two free filaments with an order of Flashforge Adventurer 5M. UPDATE: Flashforge Support did help me out. They have sent me my LED strip and the two filaments that you get for free when you purchase a 3D printer, so well done. I give 4/5 stars only because this should not have happened. There should not be a need for a few emails to fix this.
terrible unresponsive not accountable at all. overall disgusting.
I have a Ad5M pro that has been down for over a month. Be aware folks the 1 yr warranty only applies to them slinging parts at you. Takes over a week to get them from Houston and you get to dissemble this POS printer. I could not adjust my belt because one of the inserts on the motor mount was just spinning and the screw would not come out. So I got to complete dissemble my printer and restring the belts without a diagram. In the process trying to secure the ribbon cable to the LCD screen the lovk broke off. another week of waiting for parts then finally get the machine to boot and it home in the wrong direction. So unless you like to screw with a printer DON'T Buy FF. I spend more time fixing this POS then printing!
Rina took care of my issue with no muss or fuss. Thank you.
Flashforge customer service was very helpful with questions about my printer.
not very happy first ordered the printer on the 1st with a 2-4 day delivery with no email saying its been delayed i had to then ask for an update it finally arrived on the 11th way past the 2-4 delivery day i was the told i would receive some random filament as an goodwill gesture if i don't cancel and nothing turned up just the printer no extra filament i thought id go direct to the website rather than amazon because i though it would be a better service to order direct where i could have of had it delivered the same day so im not very happy with the service so far first time ordering flash forge products a well not a good first impression the printer is good but the rest poor 1/5 stars
An extremely smooth process with very clear communication thank you so much.
Extremely happy with my AD5X printer, it’s the first multicolor printer I’ve had experience with. Setup was quick and first print was flawless.
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