ForwardBuy . com LLP (T18LL0744B) is an Singapore registered, International Package Forwarding Service agent. As of now, we provide Parcel Forwarding Service from Singapore, India and USA to help our customers to shop from these three locations regardless of where they are located. We are also gradually expanding to support such shopping at other global locations. Register for a free account, and instantly get your own International forwarding addresses to use with online retailers in Singapore, India & USA. We offer Assisted Purchase Service, by which you can request us to shop on your behalf. High quality service at economical cost i.e We offer low shipping rates and minimal service fee.
I bought a boots to be shipped to Japan and the shipping cost turns out to be SG$216, which is extremely expensive. and i know there must be cheaper options. I sent a reply regarding this matter and got no replies so far about solutions. So in the end i still may have to pay for the most ridiculous amount of shipping cost i have ever experienced.
ForwardBuy.com 回复2024-07-20
Dear Customer. We thank you for your feedback. As explained to you through email, shipping cost is based on highest of actual weight and volumetric weight (using dimensions). Your item's shipment cost is expensive due to the dimension of the item which beyond our control.
We noted that our team has already assisted you to ship the item via economical option to Japan. We strive our best to reply to all emails within 2 business days and we request your kind understanding. Do let us know if any other assistance is required. We will do our best.
Overall a good experience. Once they got my package, they shipped it really fast, it actually arrived a few days earlier than it estimated. Customer support will always get back to your questions if you email them, but when they’re available to reapond to emails could be made clearer. For instance, after sending an email you should receive an automated “You have emailed us outside business hours, we operate during 7:00am-2:00pm in our time zone. We will get to you ASAP”. For our benefit they could also send a copy of their receipts for when they buy an item for us. Finally, the shipping cost was pretty expensive. I had about a $300 order and shipping was almost an additional $150. That’s probably not something totally in their control, it’s the decision of FedEx or whatever shipping company they use, but it’s an important disclaimer to add. The shipping weight was almost 7x the actual weight of the items I bought, but I don’t know how that worked out. Maybe there’s some minimum weight an item must be. Use their shipping cost calculator, it is pretty accurate. Ultimately, I got my item and they responded to my emails so I’m satisfied.
I get a greaI get a great service from ForwardBuy.com . Really they did very well.t service from…
I get a great service from ForwardBuy.com . Really they did very well. Rapide communication by mail. Packging are to good and securied and rapide . I am too much pleased.
Used this company a few months back and had a great experience. I was shipping odiferous materials and most other companies were either trying to charge me a premium or were claiming couriers would not handle the package. Forward buy shipped my goods with no issues and my items reached me in perfect condition.. I will be using them again this week. One thing I would say is I would prefer if they used DHL to ship my items this time as FedEx run a bad service here in the UK. My items moved quickly through the network in India (Thanks FedEx India) but when it got to the UK it took them ten days to deliver and they kept lying about missed deliveries. Apart from that my experience with ForwardBuy was top notch! Thanks guys!!
I am very pleased. Everything went according to plan. I used the assisted purchasing service and was not disappointed. The cost was affordable the forwarded shipping was fast and the communication was good with prompt responses and status updates. This was my first experience with forwardbuy.com but it will not be my last.Thanks again.
Excellent customer service. They replied to all my emails in a timely manner. Shipping costs are very reasonable compared to other companies. Continue the great work.
Fast communication and great packaging. I had a few questions and they responded quickly. Their packaging was phenomenal; I didn't expect all of my purchases to be in a small box yet it was there, wrapped and undamaged! Thank you bruh
Forwardbuy is trustworthy. I’m from the U.S. :) I used Google lens/images to search for an item I really wanted that was no longer manufactured from hello kitty. I ended up finding one left available on a Singaporean app called Carousell. The seller was difficult when I tried to ask her if she sell it to me through other methods. Carousell mainly sells with meet up only method.. which is bummer if you don’t live in that country. I even offered her extra money and she ignored me sadly! However, I was adamant about getting the bag, I did some googling, and discovered forwardbuy. It looks professional and honest so I tried it out for myself given my situation.
Their website explains the options they give you well. Forwardbuy is able to purchase the item for you with ‘shop for me option’. Be mindful if you are overseas the time difference. They will reply during Singapore working hours. I was patient and noticed this! Forwardbuy replied to all my emails throughout the buying process and shipping. This was the fastest shipping ever too honestly. My hello kitty bag arrived in 2 days after getting shipment confirmation. Not sure if it was because I only had one item but I was impressed and happy with how useful this service was for me. Also happy I found a seller who had the bag with authentic tags on it and for bargain price of only 25 usd. :)
they were able to get my difficult seller to respond swiftly in 1 day after contacting her with price agreement and arrangement to pick the item up after 1-2 days. Everything went smooth and couldn’t believe how easy everything was once I got one of their personal shoppers involved in the process. Thank you to the man who picked my item up and delivered it your an angel. lol
If u need items ordered from Singapore or india they have ur back! :)
I wanted three different stock items from the same seller. Forwardbuy managed to get them with 2 shipments + 1 at a collection point. The reported weights had nothing to do with reality. Two packages well above, and one below ordered net weight. When claimed, Forwardbuy replied by saying “ We were able to re-pack and consolidate all your items into one box”. Finally, I have 1,71 kg of net weight and I should be paying for a package of 8,94 kg, a kind of standard min. weight Forwardbuy seem to anyhow charge. I expected to end up paying about 3 times the original cost, but this is ending up to be about 8 times the original cost. Unrealistic! Will never again use Forwardbuy
ForwardBuy.com 回复2024-01-21
Dear Customer. We thank you for your feedback.
Shipment cost is always based on highest of actual weight and volumetric weight of package. Your shipment cost is high due to final volumetric weight.
Also, your items initially arrived from sellers as multiple boxes. Multiple box without re-packing had much higher shipment cost. Our team has already helped you to re-pack and consolidate the items into one box as such your shipment cost is now optimized. We have already sent an email to you explaining this.
Do let us know if there is any other way we can help you. We will assist you.
The service is as described and works well, however they were quite slow when buying an items for me and they only offer one shipping option which can be expensive especially if you are buying small items
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