ForwardBuy . com LLP (T18LL0744B) is an Singapore registered, International Package Forwarding Service agent. As of now, we provide Parcel Forwarding Service from Singapore, India and USA to help our customers to shop from these three locations regardless of where they are located. We are also gradually expanding to support such shopping at other global locations. Register for a free account, and instantly get your own International forwarding addresses to use with online retailers in Singapore, India & USA. We offer Assisted Purchase Service, by which you can request us to shop on your behalf. High quality service at economical cost i.e We offer low shipping rates and minimal service fee.
ForwardBuy.com（forwardbuy.com）在 OK.one 的综合评分为 4.3 分（满分 5 分），基于本站收录的 295 条用户评价，属于商业服务分类，口碑良好。84% 的评价为 4 星及以上，9% 为 1 星；商家回复了 66% 的差评；近 12 个月新增 22 条。数据最后更新于 2026-10-24。
I had a such a great experience with ForwardBuy, never thought I’d get the item I’ve been looking since MONTHS on Carousell almost giving up the doubt til someone else had experience with forwardbuy I tried it myself, it took about 2 weeks my package came to me FAST, a bonus for them always giving me updates they were very helpful, friendly to me
Can improve in communication throughout the whole process but not so bad. Received my item from Sg after some time. I opted for a repack but not sure how that worked since the item was still in it's original packaging but thanks anyway
Dear Customer. We thank you for your kind feedback. Even though you had opted for re-pack, we were not able to re-pack your shipment considering safety of the item during transit to you( it includes battery and also need good protection as-is from seller). We are glad that your shipment has arrived to you safely.
This was my first purchase using ForwardBuy and my first international purchase. So there was obviously some hesitation but ForwardBuy made the process simple and easy. The buy for me service was great! I will use them again in the future for any international purchases.
Thank you so much. We got the items well on time from India!! Excellent service!
Once your parcel reach out to Chennai warehouse then it took only 7 days to arrive the parcel at Canada. Though when you try to reach out to customer care of Forwardbuy, they reply late. It took 10 days for me to get correct instructions. Other than that it was very fast.
Engaged their service to purchase from a difficult seller in India to Singapore. In the end, they got the job done. Only thing i’m at times a little frustrated about is they only communicate via email and can reply anytime from a couple of minutes to hours. Hopefully they can get a better communicating method as a company. Cheers!
Good communication, kept me informed of the process and gave me updates about my purchase and where it was in the process. Quick shipping when my package arrived at their warehouse. Will use them again!
Difficult to use Super expensive
poor service, bad communication
FowardBuy quickly responded my request and kept me informed throughout the entire process. I received all the items I wanted, and the pricing is very transparent. Would use again!
Everything is on time. The communication is great and the items come back safely.
EDIT FOR FORWARD BUY RESPONSE: My review stands. The fact that my item was received damaged due to Forward Buy not properly packaging it and not bother even providing any sort of shipping refund like they did to other customers will keep my review at 2 stars. Their response to my review doesn't explain how the original documented shipment weight as received from the original seller went from less than a pound to almost 6lbs AFTER it was re-packed from Forward Buy. Forward Buy is claiming the seller put nearly 5lbs of excessive packaging material when that isn't the case. My item weighs less than 4.0 oz (ounces) without packing material. The parcel as shipped from the original seller was still only less than a pound (0.88 lbs) with shipping material. Yet Forward Buy tried to charge me for 2.65kg (5.84lbs) shipping after they re-pack it, then say it was the seller that put excessive packing material to make it almost 6lbs. As I mentioned, my item was not damaged when the seller packed it and sent it to Forward Buy. I have the photo that shows it was fine. Forward Buy did not properly package the item (they sent it all the way from Singapore to the USA in a polybag), charged excessive shipping and I received the item damaged. This could have easily fit into a small box with bubble wrap and still be in the parameters of the shipping I paid for. Funny that they're responding to this review but don't bother responding to my email inquiry. **** While I did eventually receive my items, I'm unlikely to use Forward Buy again. Forward Buy isn't a seamless service and greatly lack transparency. I had to prompt them to make the purchase that was otherwise idling (it was a one off item that is no longer in production and being sold on a resale market). The original shipment that is sent to Forward Buy from the seller weighed less than one pound. You as a buyer do not know this ahead of time. I selected the Auto Pack option prior to purchase which reduces the shipping weight in case it's packed heavier than it should be (again, you don't know ahead of purchase how it will be packed from the originally seller so this is the safer option). It turned out, the original shipment from the seller weighed less than a pound. Forward Buy then repackaged it and suddenly this tiny, lightweight parcel ended up almost 6X it's original weight and they wanted to charge me for a 6lb parcel! When I asked them about this, they said that the seller packed excess bubble wrap which made the package heavy. Essentially, instead of admitting they are charging the customer far more in shipping and creating an excessive shipping weight, they're telling me that the seller added almost 5lbs of bubble wrap How is it possible for the seller to add all this extra packaging AFTER the original lightweight parcel arrived at the Forward Buy warehouse? They then said the removed the excess packaging and changed the shipping weight. Next, the lack of transparency with courier. Forward Buy states that customers have many options for their courier service, and have the best pricing. Well, you don't have a choice of courier and they do not disclose who the courier is. My particular parcel could have been sent through SingPost for cheap (less than $20 USD). Instead I ended up paying over $40 USD through an undisclosed courier (turns out to be FedEx but you don't find out until after you pay). I just paid to get it over with since customer service didn't bother responding to my inquiry. The good thing is, once the package is with the courier, it is delivered quickly. The poor part of it, for all that excessive money they charged me they could have properly packaged it and at least packed it into a box so I didn't receive one of the items in the package crushed as it's a collectors item. If you're ordering, be prepared for questionable service and lack of transparency. Definitely pay extra for a photo of the items before it's shipped out like I did. That's how I know what I received wasn't in the original condition.
Dear Customer. We thank you for your feedback. Shipment cost is always based on highest of actual weight or volumetric weight (based on dimensions) and this information is available in our website's price calculator. Regarding your query, we noted that as per clarification provided to you through email, your package had multiple layers of wrapping and this was first re-packed and then again further re-packed optimally. Our re-packing service at this moment is currently provided free of cost for our customers and we do our best to make sure we do not unnecessarily remove packaging from seller and thus damage the item being shipped. As shared by yourself, we too recommend our customers to request photo of items prior to shipment to confirm packaging and the actual item to be shipped. For multiple shipment options, this is currently available for certain countries. But at this moment we primarily ship through FedEx for most worldwide destinations. We again thank you for using our service and would be glad to help you shop again in future.
No problems, good shipping price, easy to use.
No complaints. Reliable service.
Ordered shoes from SG and it arrived here in PH just fine though the box looks a bit battered. Only feedback I have is their customer support should be more responsive to questions, inquiries, and follow-ups.
TL;DR - Product received faulty. After multiple support queries could not get any action, no response from forwardbuy.com. Placed review here and got action and refund. Keep well away from this forwarding company. I purchased product from Singapore to be delivered to Australia and I had a very bad experience with forwardbuy.com. 1) I was quoted one freight figure but when the product arrived, they increased the freight cost by about 50%. The item was as specified at the same weight that the estimate was for, but once they received the product, I was basically stuck with whatever they said, or I may have lost my purchase. The change in price wasn't because of volume either - the product weighed 130gm and only measure approximately 10cm x 15cm x 5cm - and cost roughly AUD63/SGD58 to deliver it! (the original estimate was SGD33). Note: This is a correction from the original review. 2) I wanted to do my own online shopping and use one of their addresses for delivery. But, for Australians shopping in Singapore they would not allow me to do it myself. They purchased on my behalf charging a 9% commission on top of the price. This was ok and expected. However... we had a problem with one of the products that they sent (it was not caused by forwardbuy.com, but the online store), but since I did not personally make the purchase, I was not able to go directly to the online company. I logged a support query with forwardbuy.com to get them to act on my behalf, since they charged 9% commission and also because I couldn't do it myself. Response? Nothing at all. They didn't even acknowledge my query. So I sent another request a week later for help. This time, also no response. It's like I didn't even exist - they had taken the commission and run. I can't get hold of them at all. They may answer this query with "please contact support", but if I was to do this, I am pretty sure they will ghost me and won't even reply, going by past attempts to contact them. If I could give forwardbuy.com a zero star rating I would. Unfortunately a 1 star is the lowest I can give. If you are considering using forwardbuy.com, don't! There is zero support and zero care for the customer. You also cannot trust the freight estimate, and once you've made your purchase, you are caught with whatever extra freight charge they decide to change the estimate to. Very disappointed. Never going to use them again. EDIT after reply: 1) Corrected freight cost. The cost was over AUD60, not AUD80. The original estimate was SGD33 (for 500g), but actual ended up being SGD58. 2) From reply: "As you are aware, we are a package forwarder and we provided shopping assistance services to yourself" If I could have ordered my own product, I would have - and then the issue would have been my own to fix. But since I was not the purchaser, I had no ability to go to the online shop to seek a remedy. An additional 9% of the price of the product was charged for forwardbuy.com services, so this was more than just freight forwarding services. I was not able to liaise with the shop if I was not the one making the purchase. If this method can't be supported, then it should not be provided. 3) From reply: "Unfortunately, we were unable to provide you faster updates due to this on-going communication with seller." Until I posted this review I had received zero response to my two attempted contacts, even though there was communication in progress with the seller? Any response to me at all would have been "faster". I would expect at least some communication with the customer to keep them updated. EDIT 2: I was provided a refund of the faulty item, minus commission and freight. I was never expecting a refund of freight, but it would have been nice to receive the full amount I was charged for the actual item (i.e., commission included). However, it was good to see that forwardbuy.com did make a refund for the item that was faulty, even though it appears that it took this review to get any action. Updated rating to 3 star since a remedy was achieved.
Dear Customer. We apologize for the inconvenience caused to you. As you are aware, we are a package forwarder and we provided shopping assistance services to yourself. We do understand you are having a problem with one of the item from your preferred seller and the quality of the item is beyond our control. We are still in discussion with them to compensate you. Unfortunately, we were unable to provide you faster updates due to this on-going communication with seller. We apologize for this and we will improve our communication in future. Rest assured we will do the needful for your claim request with your seller. In relation to package weight and dimensions concern, we confirm your package charges were accurate. We have reviewed and AUD80 mentioned in your above comment is incorrect. The amount paid is lesser than this (SG$58.09) and this is appropriate for the shipment carrier selected to your destination city. We request you to please review your credit card bill again and let us know through email if there is any mistake in the charging.
Excellent communication, very very quick delivery. Just be aware that shipping can be costly and there may be limited (or even singular) choices in that regard.
I ordered comic book set and its TV series video disc set from Singapore. All was great: their communication with seller, their communication with me, as well as organising local collection directly from seller and packing it well for transport from Singapore to Croatia.
Pick up and shipping were fairly fast. That’s a big plus. Don‘t have a comparison but shipping was quite expensive. Would have loved to have a better view of the overall costs upfront.
Good experience but you guys missed or seller did not send the required quantity for one of the item. But I got an refund for the same.
共 295 条符合条件的评价
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