Most reviewers were let down by their experience overall. Customers frequently complained that the clothing received looked nothing like the advertised pictures, featuring poor quality prints and extremely cheap fabric. Consumers also experienced significant delivery delays, with many individuals waiting months for their packages to arrive and struggling to get any helpful response from the company.
The minority of people were satisfied with partial refunds provided by customer support after reaching out regarding poor quality items. A few other consumers also mentioned that the original product designs showcased on the website looked genuinely beautiful and attractive.
Unfortunately, I ordered many items, loving the way they looked online. Upon receiving items, they are awful! Material was terrible/cheap looking and sizing is way off. I ordered exactly as the chart indicated and the clothing is at least 2x as big. Also, it took weeks to receive. By the time I reviewed my items, the 30 days had passed and I could no longer return. Spent over $300 and am immensely dissatisfied!
Freehippiespirit 回复2025-04-03
Dear Cathy Perronne,
Thank you for taking the time to share your experience with us. We sincerely regret that your order did not meet your expectations. we strive to provide high-quality products and a positive shopping experience, and we are truly sorry for any disappointment caused.
We understand how frustrating it can be when sizing and material do not align with expectations. We also apologize for any delays in shipping and the inconvenience this may have caused. Your feedback is extremely valuable to us, and we will share it with our team to improve both our product quality and service.
While our return policy is in place to ensure a smooth process for all customers, we would still like to assist you in any way we can. Please reach out to our customer support team at [email protected], and we will do our best to find a satisfactory resolution for you.
We truly appreciate your time and hope to have the opportunity to improve your experience with us in the future.
Best regards,
Freehippiespirit
I placed an order from freehippiespirit.com February 28, 2025. I created an account to keep an eye on the processing and shipping of my order. My payment was excepted, but my order has been sitting in the "awaiting shipment" status for three weeks. I have emailed them three times, and each time they've replied with an apology and a promise to contact the shipping department and apply a rush shipment status to my order. It has been five days since the last email promising me a rush on my order, yet when I check on my order status via the website it still says awaiting shipment. I believe this company to be a scam. From now on I will always check reviews before ordering.
Freehippiespirit 回复2025-04-03
Dear Bee,
Thank you for reaching out and sharing your experience. We sincerely apologize for the delay in shipping your order and for any frustration this has caused. we are committed to providing timely deliveries, and we understand how disappointing it can be to wait longer than expected.
We want to assure you that your order is not a scam and will be shipped as soon as possible. Due to unforeseen logistical challenges, some shipments have been delayed, but our team is actively working to resolve this and ensure your order reaches you as quickly as possible.
We appreciate your patience and your trust in us. Our customer support team will provide you with an updated shipping timeline, and we will continue to monitor your order until it is delivered. If you have any further questions or need additional assistance, please do not hesitate to contact us at [email protected].
Thank you for your understanding, and we truly appreciate your feedback as we work to improve our services.
Best regards,
Freehippiespirit
If I had my choice I would not even selected one star!
They did not ship my order but claims they did and it was a problem with the mail service. I have texted, called and written them numerous time, and they tell me to check with my neighbors and post office there's nothing they can do. I ask for a refunds and all I get is sorry. I tried stopping payment on my Credit but when giving them more time to make this right I have waited to long to do that.
DO NOT ORDER FROM THIS COMPANY!!!!!!!!!!
Freehippiespirit 回复2025-04-03
We sincerely apologize for the frustration and inconvenience you have experienced with your order. We understand how disappointing it is when a package does not arrive as expected, and we regret that our previous responses did not provide the resolution you were hoping for.
Our records show that your order was shipped, but we recognize that shipping issues can sometimes occur. We always recommend checking with your local post office and neighbors, as carriers occasionally mark items as delivered prematurely or deliver them to nearby addresses by mistake. However, we absolutely want to ensure that you receive the items you paid for.
Please reach out to our customer support team at [email protected]
so we can look into this further and explore possible solutions. We value your feedback and appreciate the opportunity to make things right.
The dress was just like the pictures, delivery was fast and the price was reasonable. Will buy from this store again.
Freehippiespirit 回复2025-05-07
Dear Customer,
Thank you so much for your kind feedback! We're thrilled to hear that you're satisfied with your purchase. Your support means a lot to us, and we look forward to serving you again soon.
Warm regards,
Freehippiespirit
Ordering online was very easy. Order updates were very prompt and it was delivered very quickly.
Freehippiespirit 回复2025-05-07
Dear Customer,
Thank you so much for your kind feedback! We're thrilled to hear that you're satisfied with your purchase. Your support means a lot to us, and we look forward to serving you again soon.
Warm regards,
Freehippiespirit
WARNING: DO NOT USE THIS COMPANY! They did send a (low quality) shirt, but it was too big. I asked to exchange for another size & they said they couldn't do that. Instead, they said to keep the too-large item & asked me to send another $10 shipping for the smaller size. I did that, and they sent another shirt - STILL the same incorrect size! Then they refunded only 30% of my original purchase cost. So I now have two shirts I cannot wear and I'm out nearly $50. Everything comes from China- no returns, no refunds, no exchanges. Stay away from this business!
Freehippiespirit 回复2025-03-13
We sincerely apologize for the inconvenience you have experienced. Our goal is to provide quality products and excellent customer service, and we regret that we did not meet your expectations in this case.
Regarding your order, we understand your frustration with the sizing issue. While we strive to provide accurate sizing information, we acknowledge that fit may vary for different individuals. We appreciate your feedback and will work on improving our policies to better serve our customers.
Thank you for your honest feedback. We value every customer’s experience and will use this as an opportunity to improve.
DO NOT WASTE YOUR MONEY HERE! Every garment was NOT!! as described. Everything I bought was polyester. I paid for express shipping and received the crap in just under 6 weeks. I asked for my order to be refunded before they even shipped and was told to be patient. TOTAL DISCRACE! THEY SHOULD BE ASHAMED!
Freehippiespirit 回复2025-03-12
If you are unsatisfied with your order, we would be happy to assist you with a return or refund. Please provide your order details, and we will do our best to resolve this issue promptly.
Thank you for bringing this to our attention, and we appreciate your patience.
Warning to all shoppers! I placed an order on February 22. I have not received any confirmation or receipt of the order. This store is a scam so do not order from them!
Freehippiespirit 回复2025-03-12
We sincerely apologize for any confusion and frustration regarding your order. We assure you that we are not a scam, and we value every customer’s trust.
Your order confirmation should have been sent to the email address provided at checkout. Sometimes, these emails may end up in the spam or junk folder—could you kindly check there? If you still cannot find it, please provide us with your order details (such as name and email used for the purchase), and we will promptly look into it and resend the confirmation.
We truly appreciate your patience and look forward to resolving this for you as soon as possible.
NO STARS!!!!! The 3 items I received are total CRAP! Totally not as pictured or advertised! They should be put out of business. I threw away one of the shirts…and donated the other two. TOTAL WASTE OF MONEY. BOGUS COMPANY. STAY AWAY!!!!!!
Freehippiespirit 回复2025-02-11
I'm sorry to hear that you're dissatisfied. It's really a pity that our product didn't meet your expectations. We take every customer's feedback seriously and will work hard to improve our product quality. I hope you can give us a chance to improve. Thank you for your feedback and wish you all the best!
I usually check reviews unfortunately this time I didn’t!
I placed an order on January 22, 2025
The $ was taken immediately! I have NEVER RECEIVED the product!
After reading all the reviews, I am going to do my best to get this place unable to do business! So many reviews stated they never received the product, so this company is advertising nice clothing taking customers hard earned money, and just not sending any product! I am going to contact consumer protection, with a warning to not allow this company to advertise or sell on the UNITED STATES!
After reading all the reviews stating how bad this company is, the company responds with the same pre written statement! This is unacceptable.
Freehippiespirit 回复2025-02-06
Thank you for sharing your concerns. We deeply apologize for any inconvenience you’ve experienced. We want to assure you that your order will be shipped and that we are committed to delivering the product you ordered.
If you have not received your order yet, please feel free to contact us at [email protected] so that we can look into the issue immediately and resolve it. Your satisfaction is very important to us, and we would love the opportunity to make things right.
Thank you for your patience and understanding.
Best regards,
The Free Hippie Spirit Team
This company, listed in England, is in China! In my 5 piece order nothing in any way resembled the pictures in the site! Wrong print, wrong colors, wrong weight of fabric. My report to paypal was dismissed for time constraints rather than the order was totally corrupt! Stay away from this site!
Freehippiespirit 回复2025-02-06
We are truly sorry to hear that your experience with us did not meet your expectations. We understand how frustrating it can be when a product doesn’t match what was anticipated, and we deeply regret any inconvenience this has caused.
If you are experiencing issues with your order, we would be more than happy to assist you in resolving them. Please feel free to contact us at [email protected], and we will do our best to address your concerns.
Thank you for your understanding, and we hope to have the opportunity to make things right for you.
Wish I could give no stars.
Product descriptions are lies.
Products are nothing like pictures. Avoid this company at all costs.
I finally got a refund of 25% of the cost of the garment which was unwearable and almost undonatable.
There is absolutely no accountability with this company they seem to say whatever they want and get away with creating rubbish.
Freehippiespirit 回复2025-01-22
Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet your expectations. We take all customer concerns seriously and aim to provide products that align with our descriptions. We apologize for the inconvenience caused by the garment not meeting your expectations, and we appreciate your patience throughout the refund process. Your comments have been noted, and we will continue to work on improving both our products and services. If you have any further concerns or questions, please don't hesitate to reach out to our customer service team. We hope to have the opportunity to serve you better in the future.
After going back and forth for a month with this deplorable company I was issued a refund from PayPal . Horrible quality nothing like pictures deceptive about location refused to honor their refund policy , got an email today asking if I would write them a good review on trust pilot if they give me a refund ! Really I have no words except JUST DONT !!! They also asked for a screen shot of my review in other words no refund unless I lie about my experience ! Outrageous
Freehippiespirit 回复2025-01-17
Thank you for sharing your feedback. We are truly sorry to hear about your experience and regret that we fell short of meeting your expectations. We take all customer concerns very seriously and appreciate you bringing these matters to our attention.
Regarding your comments about the product quality, location transparency, and refund process, we sincerely apologize for any inconvenience caused. This is not the level of service we aim to provide, and we are actively reviewing your case to understand what went wrong and how we can improve.
We also want to clarify that our team’s goal is to resolve issues transparently and fairly. Any request for a review should never come at the expense of your honest experience. If there has been a misunderstanding in our communication, we deeply regret that and will address it with our team to ensure it does not happen again.
We value your feedback and are committed to making things right. Please feel free to contact us directly [email protected]
so we can further assist you and ensure your concerns are fully resolved.
Thank you for giving us the opportunity to improve, and we apologize again for your disappointing experience.
Well ladies, we paid for the company’s ticket to Hell. Be content with that. They stole our money, but rest assured, THEY will pay!
Freehippiespirit 回复2025-01-13
Sorry for giving you a bad shopping experience. If you have any questions, please contact our customer service at [email protected] and we will actively solve it for you.
Buyer beware! I'll be filing a legal complaint next!
Update: see company's reply. They offered to give me back $35 and then $65 of my $130 spent ... Also said I could return all items - TO CHINA! At my expense. 🤷♀️🤦♀️
Here is their reply:
Hi
I'm sorry, we don't provide return labels. If you want to return it，You need to pay the freight by yourself
Have a nice day
If I could give this company zero stars, I absolutely would. I am extremely disappointed with the quality of the items I received. The clothing looks nothing like the photographs online, and the material is incredibly poor. The smell of the fabrics is unbearable. I spent $130 on what I thought would be high-quality items, only to receive products that are completely different from what was advertised.
The "sweater" I ordered was supposed to be a knitted style with a ribbed collar, but instead, I received a cheap, stamped material with printed-on ribbing. The coat was similarly subpar, resembling a bathrobe more than anything else. As for the skirt, its waist size is ridiculously small and the fabric is thin, see-through, and poorly printed with sloppily applied green flowers.
I will now be seeking information about their return policy, but I am also considering filing a formal complaint with the BBB and other authorities. I strongly advise others to stay away from this company. My experience has been extremely frustrating, and I regret spending my money here.
Freehippiespirit 回复2025-01-13
Sorry for giving you a bad shopping experience. If you have any questions, please contact our customer service at [email protected] and we will actively solve it for you.
FreeHippySpirit does not care about their customers
We never use websites that we do not know. However the clothing was very cute and my wife is recovering from cancer so I thought this would be fun for her. ordered two sweatshirts for Christmas. One was a Christmas shirt and the other was simply something to wear in the cold. They were ordered December 1 2024. We never received them. January 3rd I sent an e-mail to their customer service, since I do not have a telephone number for them. They gave me a tracking number but not what company they use. They said it had been delivered and gave me a picture of the package and the door where it was delivered. That is not my apartment door. I sent them a picture back and they gave me a telephone number for UNI and said to call them UNI says that it is not their tracking number. So I sent an e-mail back. At this point, all I want is my money back because Freehippiespirit could not care less about me as a customer.
Freehippiespirit 回复2025-01-13
Sorry for giving you a bad shopping experience. If you have any questions, please contact our customer service at [email protected] and we will actively solve it for you.
Absolutly the ugliest shirt, totally misrepresented on their site. No response from them to try to return for refund. RUN!
Freehippiespirit 回复2025-01-13
Sorry for giving you a bad shopping experience. If you have any questions, please contact our customer service at [email protected] and we will actively solve it for you.
I am usually pretty good about checking reviews before buying from a company. I placed an order December 21st and a shipping label was created and the money was taken out of my account. I still haven’t received anything and I have tried contacting the store and haven’t had any luck. I wish I could get my money back. These ads on Facebook always make it appear that the store in in the US, when it isn’t.
Freehippiespirit 回复2025-01-13
Sorry for giving you a bad shopping experience. If you have any questions, please contact our customer service at [email protected] and we will actively solve it for you.
EMBARRASSED TO DONATE TO GOODWILL! Ordered product and was informed it…
Ordered product and was informed it would arrive in 8-10 days. They took the money and sent an order confirmation the same day. THEN CRICKETS!!! Sent numerous emails trying locate items or obtain an update. I received 1 email response and the tone 🤯 as if I was in the wrong asking about my product. Today 2 mths after the order and after I requested a refund… NOW I have the UGLIEST dress and shirt I’ve ever seen 😂! The quality is so bad that I’m embarrassed to donate it to our local Goodwill. THIS IS A SCAM COMPANY!!!
Freehippiespirit 回复2025-01-13
Sorry for giving you a bad shopping experience. If you have any questions, please contact our customer service at [email protected] and we will actively solve it for you.
I ordered something on December 3rd. I received the confirmation email that day. It posted to my bank account the next day. I went to the website, looking for a way to get an ETA. The chat bot that I messaged couldn't help. She said she would connect me to technical support. Then a payment box popped up! To receive further support, there was a monthly fee of $49!! I basically told chat bot she had some loose wires if she thought I was going to pay for customer service. I will never, ever order from them again!
Freehippiespirit 回复2025-01-13
Sorry for giving you a bad shopping experience. If you have any questions, please contact our customer service at [email protected] and we will actively solve it for you.
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