我想编辑我的评论并给 Kristol Frazee 和这家公司一颗星,不仅因为我需要紧急处理一个问题并且我的需求没有得到及时满足,而且因为 Kristol,最初帮助我注册的人,现在是一名经理,令人震惊 - 根本没有给我回电话以获取有关此事的任何更新。我只收到一封电子邮件,说明我的问题已上报给经理,要求他们修改我的保险单上的错误。然后这个问题就转到了另一位经理 Daisy R 身上,她实际上做了几个小时的事情,但不方便地给我转了投诉热线,说她无能为力,因为她与我的初始设置没有任何关系。就连投诉部门的奥兰多也对为什么要转接他的电话感到困惑,因为他表示这件事应该由主管处理,双方都应该承担责任。不要在这里浪费你的时间,他们喜欢浪费你的时间。
Freeway Insurance 回复2026-07-28
Thank you for taking the time to share your experience. We're truly sorry to hear that your interactions with our agency left you feeling frustrated and unsupported. That’s not the level of service we strive to provide, and we appreciate your honesty in pointing out where we fell short. We’d like the opportunity to make this right. If you're open to it, please reach out to us directly at (888) 443-4662 so we can review your case and ensure you get the clarity and assistance you deserve. Thank you again for your feedback—it helps us grow and serve our clients better.
L
Lorraine · 写过 1 条评价 · 体验于 2026-07-23 ·
★★★★★
代理massai非常乐于助人,而且…
代理massai非常乐于助人,非常友善,我很感谢代理,他非常棒,解释了很多我感谢他
Freeway Insurance 回复2026-07-28
We are glad our agent left a good impression on the services provided, helping you find the rate you were looking for. Enjoy your day!
C
Charles Fair · 写过 1 条评价 · 体验于 2026-07-22 ·
★★★★★
我进来并获得了我的汽车保险......
我进来并毫无问题地获得了我的汽车保险,他们帮助你并低估了我的需要,非常专业地帮助我了解我需要什么。
Freeway Insurance 回复2026-07-28
We are happy to have been able to help you find the right price for your insurance needs. Have a great day!
F
Francesca De Leon · 写过 1 条评价 · 体验于 2026-07-22 ·
★★★★★
谢谢格洛丽亚女士的服务
感谢格洛丽亚女士的服务!谢谢你,愿上帝保佑你继续做好工作
Freeway Insurance 回复2026-07-28
Thank you so much for sharing your experience with us today. Have a great day!
Z
Zuleima Moreno · 写过 1 条评价 · 体验于 2026-07-21 ·
★★★★★
格里非常乐于助人而且友善
格里非常乐于助人而且友善。我绝对会推荐高速公路保险,希望每个人都有我们所做的美好经历。
Freeway Insurance 回复2026-07-28
Thank you for sharing your comments on the personal experience you had with our agent today. Have a great day!
B
Brendan Whaey · 写过 1 条评价 · 体验于 2026-07-16 ·
★★★★★
雷切尔(Rachel)太棒了,而且很容易……
雷切尔(Rachel)很棒,而且很容易合作
Freeway Insurance 回复2026-07-20
Thank you for reviewing us today. We are happy to see another satisfied customer. Have a great day!
G
Gina Guatemala · 写过 1 条评价 · 体验于 2026-07-15 ·
★★★★★
这位名叫巴勃罗的绅士……
今天那位名叫巴勃罗的先生帮助了我们。他做得非常好
Freeway Insurance 回复2026-07-20
Thank you for reviewing us today. We are happy to see another satisfied customer. Have a great day!
The 5-star review you left for our agent shows us how satisfied you are with the service provided; we are glad to know we have great team taking care of our customers. Enjoy your day!
C
Chef Crypto · 写过 2 条评价 · 体验于 2026-07-14 ·
★★★★★
米兰达·玛丽·伍德
米兰达·玛丽·伍德
分行经理
知识渊博,专业,做事速度快!她应该得到加薪和晋升
Freeway Insurance 回复2026-07-20
Thank you for sharing your experience with our representative, it means a lot to us. Have a great day!
We do this for you, we value your time and know our clients have other matters they need to attend, this is why we make getting insurance stress free and easy. Have a great day!
Hi Hannah,
Thank you for taking the time to share your experience. We're truly sorry to hear that your interactions with our agency left you feeling frustrated and unsupported. That’s not the level of service we strive to provide, and we appreciate your honesty in pointing out where we fell short. We’d like the opportunity to make this right. If you're open to it, please reach out to us directly at (888) 443-4662 so we can review your case and ensure you get the clarity and assistance you deserve. Thank you again for your feedback—it helps us grow and serve our clients better.
A
Amber Anders · 写过 1 条评价 · 体验于 2026-07-13 ·
★★★★★
安东尼非常棒,超级乐于助人,而且…
安东尼非常出色,非常乐于助人,而且很友善,他肯定是个男人! “你呼呼我”
Freeway Insurance 回复2026-07-20
Our agency is grateful to see another satisfied customer; your review gives us peace of mind knowing our agents continue to outperform our competitors. Enjoy the rest of your day!
J
Joe Skyes · 写过 1 条评价 · 体验于 2026-07-07 ·
★★★★★
高速公路保险公司,不要去
7 月 8 日,我去了 Titus ave 机构,厌倦了获取有关政策的一些信息,非常粗鲁的经理,她的名字叫朱莉,似乎我在打扰她。她的态度和评论非常居高临下。从她的呼吸中可以闻到酒味,我猜她喝醉了。非常糟糕的客户服务,不建议与他们一起忙
Freeway Insurance 回复2026-07-20
Hi Joe,
Thank you for taking the time to share your experience. We're truly sorry to hear that your interactions with our agency left you feeling frustrated and unsupported. That’s not the level of service we strive to provide, and we appreciate your honesty in pointing out where we fell short. We’d like the opportunity to make this right. If you're open to it, please reach out to us directly at (888) 443-4662 so we can review your case and ensure you get the clarity and assistance you deserve. Thank you again for your feedback—it helps us grow and serve our clients better.
E
EUGENE · 写过 1 条评价 · 已认证 · 体验于 2026-07-03 ·
★★★★★
良好的客户服务
良好的客户服务,SR22 的保险价格优惠。
Freeway Insurance 回复2026-07-20
We are happy to know we have been successful in assisting you with your insurance needs. Have a great day!
R
Richard · 写过 5 条评价 · 体验于 2026-07-13 ·
★★★★★
罗比非常乐于助人而且很有礼貌
Freeway Insurance 回复2026-07-20
Thank you so much for sharing your experience with us today. Have a great day!
S
Spencer Reed · 写过 1 条评价 · 体验于 2026-07-13 ·
★★★★★
非常感谢高速公路上的坦纳……
非常感谢高速公路保险公司的坦纳! (1112 E Nob Hill Blvd Ste 104,亚基马,华盛顿州,98901,美国)
总是超级友好和乐于助人!
Freeway Insurance 回复2026-07-20
We are pleased to see we left a good impression on you and met your expectations. You are welcome any time you need assistance, we will be here to help. Have a great day!
T
Tyyana Malveaux · 写过 1 条评价 · 体验于 2026-07-10 ·
★★★★★
约书亚确实是一位了不起的经纪人
约书亚确实是一位了不起的特工。他真的超越了我的期望
Freeway Insurance 回复2026-07-20
Thank you for rating us today, we’re grateful and appreciate you taking the time to share your experience with us. Have a great day!
A
Ashley Buhisan · 写过 1 条评价 · 体验于 2026-07-10 ·
★★★★★
他们输入了错误的生效日期......
他们为政策生效的时间设置了错误的生效日期
Freeway Insurance 回复2026-07-20
Hi Ashley,
Thank you for taking the time to share your experience. We're truly sorry to hear that your interactions with our agency left you feeling frustrated and unsupported. That’s not the level of service we strive to provide, and we appreciate your honesty in pointing out where we fell short. We’d like the opportunity to make this right. If you're open to it, please reach out to us directly at (888) 443-4662 so we can review your case and ensure you get the clarity and assistance you deserve. Thank you again for your feedback—it helps us grow and serve our clients better.
Thank you for sharing your personal experience with our agent today. Our goal is to offer a warm and welcoming environment for all customers, making them feel right at home when you need assistance with your insurance, we know insurance can be stressful and overwhelming for customers. That is why we have great agents who can connect with customers and put themselves in the customers’ shoes, so we know exactly how to help. Customer satisfaction is our top priority. Do not hesitate to call us any time you need assistance. Have a great day!
J
Jacquelyn Pittman · 写过 1 条评价 · 体验于 2026-07-09 ·
★★★★★
在这家公司工作要小心
为这家公司工作要小心。我犯了一个错误,给了他们两周的辞职通知,他们立即让我走了。不要费心给他们礼貌
Freeway Insurance 回复2026-07-20
Hi Jacquelyn,
Thank you for sharing your feedback. We're sorry to hear that your experience during the resignation process left you feeling disappointed. We understand that situations involving notice periods and employment transitions can be difficult and may not always align with expectations.
While employment decisions are made based on a variety of business and operational considerations, we strive to handle all transitions professionally and respectfully. We value the contributions of our employees and aim to ensure that all personnel matters are managed fairly and in accordance with company policies.
We appreciate you taking the time to share your perspective and wish you the very best in your future endeavors.