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Written by the business, not verified by us.Freeway Insurance (freewayinsurance.com) has a 4.3 out of 5 rating on OK.one, based on 185 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 83% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Customer service, Price, User experience. Last updated 2026-09-03.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, friendly, and patient when discussing various coverage options. Consumers also appreciate the affordable rates and the incredibly quick, smooth process of setting up their auto insurance. Many people note that representatives go above and beyond to answer questions clearly and find the best possible plans. Some reviewers were not happy with communication issues and persistent, bothersome follow-up calls from agents regarding quotes. A few people also mentioned unexpected extra charges and frustrating mistakes made on their important policy documents.
Auto-generated from all reviews of this business. For reference only.Genesis was very helpful. She made the whole process easy and painless. I’m very busy and it’s hard to find time for things like this. Our call was less than 15 mins and she even found me something lower than the price she quoted me before! I definitely recommend Freeway for your auto insurance company!
I have been with the company as a customer for over a year and as I've tried to renew my insurance with them this time around I've had a horrible experience. Their staff are unprofessional, I was texted and called multiple times by a certain agent because I didn't work with her to make a policy. I then purchased a policy with a quote given to me by an agent and then as I'm signing the documents she got important personal details wrong on my policy. Those errors then affected my rate of my policy and the agent didn't reach out till later with basically no solution. I spoke to a supervisor who made false promises. He said I could get a full refund if I canceled the policy which was false. I was practically playing phone tag with everyone here. I was then directed by an agent to go in person to cancel my policy where I was told I will NOT get a full refund. All these issues caused by their agents and I'm the one that has to figure it out on my own.
Client was very helpful when I informed her my old insurance was constantly raising the price of my insurance she assured me she would find more suitable rate and she actually found me a great one she kept searching until she found me a very good one ! Thank you Chloe for your outstanding service !
Hello, my name is Michael Palija I live in Clearwater FL and I am so pleased and Grateful for Freeway Insurance. In writing this review today it is to the utmost Highest in regards of our Insurance agent Martha Garcia. From the beginning when I purchased a used Truck a few months back she was the 1rst person I spoke with and was so nice and very Professional and personable. She was able to get great rates for my wife and I who just recently purchased a newer SUV. Excellent customer Service and following up as well in communicating completing all paper work in a very timely manner. Best experience I had in dealing with an auto insurance company. Wonderful Work Ms. Garcia. Thank You Truly, sincerely Mike & Linda Palija
I experienced discrimination and homophobia and transphobia from their customer service representatives. I was asked flat out” are you a women or a man “ and when I asked why does that matter they said insurance rates are different based on gender , I’ll get my coverage else where.
My insurance rate was over $750 a month w/ Nat. General, several other brokerages were quoting me around the same. Jerod B. was able to get me name brand coverage w/ Progressive at just $500/month. He was very patient specifically when I wanted credentials to assure me I was making the right choice since it seemed to good to be true. Very much appreciate yours and your team's help it means a lot to me. Thanks Rod!!!
Michelle helped me quickly and answered all my questions! Was able to get me a good quote and covered in a short amount of time. Helpful with my needs.
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I had a great experience working with Miguel. He was very helpful, professional, and patient throughout the entire process. Miguel took the time to answer all my questions, explain everything clearly, and make sure I understood my options. He made the process easy and stress-free, and I really appreciate his excellent customer service.
Thank you for sharing your experience! We’re delighted to hear that Miguel provided such helpful, professional, and patient service throughout the process. Taking the time to answer questions, explain coverage options clearly, and ensure our customers feel confident in their decisions is exactly the level of care we strive to provide. We truly appreciate your kind words and your trust in Freeway Insurance. We’ll be sure to share your feedback with Miguel. Thank you for choosing Freeway Insurance!
I have been without insurance for who knows how long because this people never let you know that your policy is not active! They just don’t notify your policy has been canceled! i think it should be their responsibility!
We're sorry to hear about your experience and understand how frustrating it can be to discover that your coverage is no longer active. We take concerns like this seriously and would appreciate the opportunity to review your situation. Please contact our team directly with your policy information so we can investigate what happened and discuss any notifications that may have been sent. Thank you for bringing this to our attention.
Yessenia Roque is indeed “The Best Agent”. I actually had Yessenia on the phone helping me 2 times in the matter of 2 weeks. If you are looking for an agent with patience and you are looking to speak to an agent who will not rush you but do everything in their power to get the best insurance that suits you than Yessenia if you woman. Each interaction I had with Yessenia Roque lasted about an hour and a half and because of her friendliness and professionalism the phone call felt more like 20 minutes. I think the most work I had to do was take pictures of my vehicle everything else was handled. Thank you Yessenia Roque and to anyone reading this I promise you are going to wanna reach out to Yessenia Roque at Freeway insurance. You will not be disappointed. My word is gold considering this might be the second review I’ve ever written in my life.
Thank you for your incredible review! We’re truly honored by your kind words and thrilled to hear about your outstanding experience with Yessenia Roque. Providing patient, personalized, and professional service is what we strive for, and it’s wonderful to know that Yessenia took the time to help you find the coverage that best fit your needs without ever making you feel rushed. We’re especially grateful for your trust and recommendation, particularly knowing that writing reviews is not something you do often. Your feedback means so much to us, and we’ll be sure to share your heartfelt praise with Yessenia. Thank you for choosing Freeway Insurance, and we look forward to continuing to serve your insurance needs!
Jomana Was very kind, respectable and knowledgeable. She got me great quotes and insurance for both of my vehicles. I’m just very grateful to her for her hard work and dedication. Thanks Jomana! I will definitely spread the word about this company Freeway Insurance
I highly recommend McKayla as an insurance agent. She has always been incredibly helpful anytime i call the insurance doctor . Unlike some agents I've dealt with in the past, she never brushes me off because of my accent. She listens carefully, treats me with respect, and takes the time to understand exactly what I need. McKayla works hard to find the insurance company that best fits my situation rather than pushing something just to earn a commission. She genuinely puts her clients' needs first, and it shows in the care and dedication she brings to her work. Her professionalism, patience, and commitment to excellent customer service make her an outstanding agent. She is a true asset to the company and absolutely deserves a raise and recognition for the exceptional job she does. Milly
This is the second time I work with Guisell yo find me the best auto insurance at the best price! I have to thank her for that quick review of the papers during the process and fast registration of my car. She's definitely a professional that customers can count on anytime. Great service! 👍👍👍
Thank you for sharing your experience with us today. Our main goal is to help you find the rates and coverage you are looking for at the right price; thanks to our agents, we have been able to accomplish this goal for many and look forward to helping future customers. Enjoy the rest of your day!
Marissa Serrano was very helpful in all prices and what better fits my budget. You need more people like her
Thank you for sharing your comments on the personal experience you had with our agent today. Have a great day!
Anthony made getting insurance very easy, he is good at his job and his voice is calming. Thank you so much for your help.
Thank you for recommending us and allowing our agent to assist you with your insurance needs today! Have a great day.
the customer service was exceptional made my purchase very personal
We are happy to know we have been successful in assisting you with your insurance needs. Have a great day!
Thank you for reviewing us today. We are happy to see another satisfied customer. Have a great day!
Good communication with the agent is important. Gregorio, thank you for helping me.
Thank you for reviewing our agency. We are happy to know we were able to answer any doubts about your policy. Have a great day!
Anne helped me get all my insurance and sr22 figured out and she made it pretty easy and simple and she was so patient and understanding!
Thank you for sharing your experience with our representative, it means a lot to us. Have a great day!
Working with agent Jerod was an outstanding experience from start to finish. He helped me find the best policy at a much cheaper price than any other insurance agent. He listened to my needs and made me feel understood. He was so sweet and funny while very professional. What really stood out to me was his responsiveness and genuine commitment to customer service. Jerod answered every question I had so quickly and clearly. He definitely knew what he was talking about. The entire process was so smooth and stress-free which you don’t see often. It’s rare to find someone who puts their clients first nowadays. I highly recommend Jerod to anyone looking for reliable, honest, and personalized auto insurance service. Shoutout to Jerod for making the experience so easy!
Thank you for sharing your personal experience with our agent today. Our goal is to offer a warm and welcoming environment for all customers, making them feel right at home when you need assistance with your insurance, we know insurance can be stressful and overwhelming for customers. That is why we have great agents who can connect with customers and put themselves in the customers’ shoes, so we know exactly how to help. Customer satisfaction is our top priority. Do not hesitate to call us any time you need assistance. Have a great day!
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