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Freeway Insurance (freewayinsurance.com) has a 4.3 out of 5 rating on OK.one, based on 185 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 83% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Customer service, Price, User experience. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, friendly, and patient when discussing various coverage options. Consumers also appreciate the affordable rates and the incredibly quick, smooth process of setting up their auto insurance. Many people note that representatives go above and beyond to answer questions clearly and find the best possible plans.
Some reviewers were not happy with communication issues and persistent, bothersome follow-up calls from agents regarding quotes. A few people also mentioned unexpected extra charges and frustrating mistakes made on their important policy documents.
Auto-generated from all reviews of this business. For reference only.
If I could give a minus star I would! Worst broker I’ve ever dealt with with(Magdalena Vertiz). They lied regarding the amount you need to pay. Customer service, just like the brokers they lied. And all they can say is mam did you read your paperwork before signing. I had to write a complaint to California department of insurances. Please before signing anything make sure you negotiate the broker fee. That’s where they take advantage. It’s not that they found some better deal they lower the broker fee. They don’t care if they send you to collection.
Reply from Freeway Insurance2026-04-30
Hi Yasmin,
Thank you for taking the time to share your experience. We're truly sorry to hear that your interactions with our agency left you feeling frustrated and unsupported. That’s not the level of service we strive to provide, and we appreciate your honesty in pointing out where we fell short. We’d like the opportunity to make this right. If you're open to it, please reach out to us directly at (888) 443-4662 so we can review your case and ensure you get the clarity and assistance you deserve. Thank you again for your feedback—it helps us grow and serve our clients better.
If you want to get scamed contact them they will charge 200 dlls just for getting insurance and at they end they lie to you about the service you get with that insurance
Reply from Freeway Insurance2026-04-30
Hi Daisy,
Thank you for taking the time to share your experience. We're truly sorry to hear that your interactions with our agency left you feeling frustrated and unsupported. That’s not the level of service we strive to provide, and we appreciate your honesty in pointing out where we fell short. We’d like the opportunity to make this right. If you're open to it, please reach out to us directly at (888) 443-4662 so we can review your case and ensure you get the clarity and assistance you deserve. Thank you again for your feedback—it helps us grow and serve our clients better.
What made my experience grate is I got what I expected to get in a insurance thank to Irían Valle if any question she the right one to ask!!
Reply from Freeway Insurance2026-04-30
Thank you for sharing your comments on the service provided by our agent. This helps us understand and appreciate the service our team provides for our customers. Have a great day!
Teresa was so personable. Her customer service is amazing. Very helpful and informative.
Thank you, Teresa!!
Reply from Freeway Insurance2026-04-30
Thank you for your review, we know getting insurance can be stressful, which is why we do all the leg work, this is way we can take something off your to do list. Have a great day!
J
John Hucek · 1 review · Experienced 2026-03-14 ·
★★★★★
The services I received from Freeway…
The services I received from Freeway Insurance Clarksville was the best experience ever. Kathy was very knowledgeable, professional, friendly, and helpful while getting me all the best offers for my new truck insurance then signing my policy. Highly recommend company. I will definitely send all friends and family to Kathy at Freeway Insurance Clarksville.
Thank you.
Reply from Freeway Insurance2026-03-16
It was a pleasure being able to help you find a good rate, our commitment to all our customers is to provide you with the best service possible, we will be here when you need us like it was the first day you called us for insurance. Thank you for your review and have a great day!
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