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Written by the business, not verified by us.Freeway Insurance (freewayinsurance.com) has a 4.3 out of 5 rating on OK.one, based on 185 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 83% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Customer service, Price, User experience. Last updated 2026-09-03.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, friendly, and patient when discussing various coverage options. Consumers also appreciate the affordable rates and the incredibly quick, smooth process of setting up their auto insurance. Many people note that representatives go above and beyond to answer questions clearly and find the best possible plans. Some reviewers were not happy with communication issues and persistent, bothersome follow-up calls from agents regarding quotes. A few people also mentioned unexpected extra charges and frustrating mistakes made on their important policy documents.
Auto-generated from all reviews of this business. For reference only.Martha and the manager were extremely nice people, amazing service and very profesional. They found us the perfect coverage we were looking for and for an extremely reasonable price. 20/10 reccomend.
We thank you for reaching out to us, we are glad to have been able to help you meet your insurance needs. Enjoy the rest of your day!
To get the policy was a very easy process. The service I received at that time was excellent. Nevertheless I'm a new customer so I want to get more familiar with the company and it's services. Thank you!
Thank you so much for taking the time to share your feedback. We're glad to hear that your experience was positive and that you were satisfied with the service provided. We did notice that the star rating you left was lower than expected, and we’re wondering if that might have been an oversight. If your experience matched the kind words you shared, we’d truly appreciate it if you could consider updating your rating to reflect that. Your feedback helps us grow and continue providing great service, and your rating makes a big difference. If there’s anything we can do to improve further, please don’t hesitate to let us know.
Rosemead staff was incredibly helpful and kind they made my process smoother my agent explained the coverages throughout.
Thank you for contacting our agency for your insurance needs, we are happy to know you called our agent for your insurance needs. Have a great day!
Everything was great, UNTIL they failed to mention the broker fee of 200$!! Where anywhere do you pay that much for someone to open insurance for you! Before you go or call them look at the Jerry App, it does the same thing they did for 50$, thanks Sabrina Ramirez for making this a bad experience
Hi, Thank you for taking the time to share your experience. We're truly sorry to hear that your interactions with our agency left you feeling frustrated and unsupported. That’s not the level of service we strive to provide, and we appreciate your honesty in pointing out where we fell short. We’d like the opportunity to make this right. If you're open to it, please reach out to us directly at (888) 443-4662 so we can review your case and ensure you get the clarity and assistance you deserve. Thank you again for your feedback—it helps us grow and serve our clients better.
Thank you, we always do the best we can for our customers.
My underwriter Blanca was the best. She found me the most affordable SR22 for what I needed and made sure my experience was seemless.
Thank you for sharing your comments on the personal experience you had with our agent today. Have a great day!
Great CSR!! Great assistance with my down payment! And so that helped me tremendously!!! Thank you, FREEWAY!!
Thank you for sharing your experience with our representative, it means a lot to us. Have a great day!
We are happy to know we have been successful in assisting you with your insurance needs. Have a great day!
From The First Person Who Answered The Phone To The Last Person Who Completed My Insurance Approval.. I didn't have to ask many Questions because they Had All The Information I needed to know... Thank You To Diego and Melissa Both Very Helpful and Informative
We are always willing to help our customers to the best of our abilities to save money. We will always provide friendly and welcoming service, do not hesitate to reach out for any questions, concerns or doubts about your policy. Enjoy the rest of your day!
Great service very helpful and patient really happy with my choice
Thank you for reviewing and spreading the word about our services to other drivers out there. Have a great day!
Nunca he tenido problemas y he tenido una muy buena atención
Nos encanta ver que se está tomando el tiempo para comentar la reciente interacción que tuvo con nosotros. Gracias por tomarse unos minutos de su día para dejar este comentario, Significa mucho para nosotros. ¡Que tenga un gran día!
Jessica Rosas help me and explained everything and very helpful great employee as manager I will recommend somebody to go to Your Freeway, Insurance
Thank you for giving us the opportunity to assist you with your insurance needs. We provide top quality insurance and enjoy the relationship we build with our customers. Enjoy your day!
Giselle mcmahone is excellent at her job. She made quite the impression. She is very friendly very professional. If it was my company I would take my advice and move her up in the company. At the least keep therecordings of her interactions with people and have your new people study them. That will improve trainees skills, if you find that it does, move her up in the company, at the least, give her a nice raise. If you reward at a really good outstanding employee like Giselle others will notice that and try to match her skills and the company will just better itself.
We do love to see that you are taking the time to comment on the recent interaction you had with us. We thrive to better our customers' experience. Likewise, we look forward to continuing to do business with you for many years to come. Your comments help us find better solutions to your comfort. Have a great Day!
Thank you for sharing your experience with our representative, it means a lot to us. Have a great day!
Grace was very helpful. She found me the best liability quote for my truck and the best full coverage quote for my husband's truck. And we also have home owners insurance. Very nice and informative. Made me feel crazy for not shopping with them when I first needed affordable insurance.
It was a pleasure being able to help you find a good rate, our commitment to all our customers is to provide you with the best service possible, we will be here when you need us like it was the first day you called us for insurance. Thank you for your review and have a great day!
I had a great experience with the help of Jose . He was able to get me the lowest price for my insurance.
Thank you for sharing your comments on the service provided by our agent. This helps us understand and appreciate the service our team provides for our customers. Have a great day!
Customer service excellent. Should have switched over long ago saving big money.
We are happy to know we have been successful in assisting you with your insurance needs. Have a great day!
I had an excellent experience working with Yveppe Gaypan at Freeway Insurance. From the very beginning, Yveppe demonstrated a high level of professionalism, knowledge, and genuine care for my needs. What stood out most was her ability to clearly explain different coverage options and help me choose the best policy without any pressure. She took the time to answer all my questions thoroughly and made sure I fully understood everything before making a decision. Yveppe is incredibly responsive, detail-oriented, and dedicated to providing top-notch customer service. It’s rare to find someone who combines expertise with such a friendly and approachable attitude. I highly recommend Yveppe Gaypan to anyone looking for reliable insurance assistance. She truly goes above and beyond to ensure her clients are satisfied.
Thank you for sharing your personal experience with our agent today. Our goal is to offer a warm and welcoming environment for all customers, making them feel right at home when you need assistance with your insurance, we know insurance can be stressful and overwhelming for customers. That is why we have great agents who can connect with customers and put themselves in the customers’ shoes, so we know exactly how to help. Customer satisfaction is our top priority. Do not hesitate to call us any time you need assistance. Have a great day!
Great customer service
Thank you, we always do the best we can for our customers.
Auriana Freeway My auto insurance representative. They were very patient with me and took the time to explain everything in a way that actually made sense. I never felt rushed or confused, which I really appreciated. They stayed on top of everything and were quick to respond whenever I had questions. It made the whole process smooth and a lot less stressful than I expected.
Thank you for having faith in us and allowing us the opportunity to serve you, it is our goal to keep you and other drivers safe on the road. Please feel free to provide any feedback on how we can make our processes easier for you and other customers. Have a great day!
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