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Freeway Insurance (freewayinsurance.com) has a 4.3 out of 5 rating on OK.one, based on 185 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 83% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Customer service, Price, User experience. Last updated 2026-09-03.
What reviewers say
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Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, friendly, and patient when discussing various coverage options. Consumers also appreciate the affordable rates and the incredibly quick, smooth process of setting up their auto insurance. Many people note that representatives go above and beyond to answer questions clearly and find the best possible plans.
Some reviewers were not happy with communication issues and persistent, bothersome follow-up calls from agents regarding quotes. A few people also mentioned unexpected extra charges and frustrating mistakes made on their important policy documents.
Auto-generated from all reviews of this business. For reference only.
Horrible experience ,horrible service just a 3 rd party company and they couldn't even do that right ...I would stay far away from this company and the companies they used was no better!!!!!
Reply from Freeway Insurance2026-06-02
We’re sorry to hear about your experience and understand how frustrating this must have been. Your feedback is important, and we appreciate you taking the time to share it. If you’d like someone to review your concerns further, our customer service team is available to assist at (888) 443-4662.
Diana Arrona was great and efficient and was able to save me some money!!!!!
Reply from Freeway Insurance2026-06-02
Thank you for sharing your personal experience with us today. Remember, we have more to offer, feel free to reach out to us via email or phone so we can show you a bit more of the other services we offer. Enjoy your day!
I canceled my policy 5 days after paying the $271 monthly payment. I received a $63 refund. I did the math and should have gotten $227 back. Worst decision I ever made was going with Freeway Insurance.
Reply from Freeway Insurance2026-06-02
We’re sorry to hear about your experience and understand how frustrating that situation must feel, especially when the refund amount didn’t match your expectations. We appreciate you taking the time to share this feedback, as it helps bring attention to concerns like this. If you’d like assistance reviewing the cancellation and refund details, our customer service team can help look into what may have happened. You can reach them directly at (888) 443-4662 for further support.
This company is harassing if you do not answer them. I have blocked many numbers & if you do not stop calling as I requested to stop calling, I will file for harassment! Your employees are stupid to keep calling. STOP CALLING ME!
Reply from Freeway Insurance2026-05-26
Hi Yadith,
Thank you for taking the time to share your experience. We're truly sorry to hear that your interactions with our agency left you feeling frustrated and unsupported. That’s not the level of service we strive to provide, and we appreciate your honesty in pointing out where we fell short. We’d like the opportunity to make this right. If you're open to it, please reach out to us directly at (888) 443-4662 so we can review your case and ensure you get the clarity and assistance you deserve. Thank you again for your feedback—it helps us grow and serve our clients better.
Thank you so much for taking the time to share your feedback. We're glad to hear that your experience was positive and that you were satisfied with the service provided. We did notice that the star rating you left was lower than expected, and we’re wondering if that might have been an oversight. If your experience matched the kind words you shared, we’d truly appreciate it if you could consider updating your rating to reflect that. Your feedback helps us grow and continue providing great service, and your rating makes a big difference. If there’s anything we can do to improve further, please don’t hesitate to let us know.
Recommended by another customer. Found the office and went in to get a quote. Quite easy and all questions were answered and even a few both of us answered before changing over. Thanks for the good service and looking forward to staying here for a while.
Reply from Freeway Insurance2026-05-26
We love to see that you are taking the time to comment on the recent interaction you had with us. Customer Satisfaction is our top priority. Have a great day!
Really good price fore insurance but when changing to a new car they made me pay another $150.00 for something that didn't even go for my insurance.
Reply from Freeway Insurance2026-05-26
Thank you for sharing your experience. We understand how frustrating it can be to see an unexpected charge when switching to a new vehicle, especially if it didn’t apply to your coverage. We appreciate you bringing this to our attention so it can be reviewed and clarified.
If you’d like to discuss the charge in more detail or have someone take a closer look at your account, please contact us at (888) 443-4662. A representative can help go over what the fee was for and address your concerns directly.
Answering questions and getting me to the correct person to talk with,very kind It gave me the feeling the person really cared that I was locked out of my car,Thank you Freeway Insurance 🙏
Reply from Freeway Insurance2026-05-26
Customer satisfaction is our top priority; we listen to all our clients’ needs. We would like to thank you for the 5-star review you left for us. Enjoy your day!
Great experience and very professional service. Hopefully I will never have to take advantage of my policy.
Reply from Freeway Insurance2026-05-26
Customer satisfaction is our top priority; we listen to all our clients’ needs. We would like to thank you for the 5-star review you left for us. Enjoy your day!
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