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Freeway Insurance (freewayinsurance.com) has a 4.3 out of 5 rating on OK.one, based on 185 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 83% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Customer service, Price, User experience. Last updated 2026-09-03.
What reviewers say
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Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, friendly, and patient when discussing various coverage options. Consumers also appreciate the affordable rates and the incredibly quick, smooth process of setting up their auto insurance. Many people note that representatives go above and beyond to answer questions clearly and find the best possible plans.
Some reviewers were not happy with communication issues and persistent, bothersome follow-up calls from agents regarding quotes. A few people also mentioned unexpected extra charges and frustrating mistakes made on their important policy documents.
Auto-generated from all reviews of this business. For reference only.
Absolute worst customer service of any company I’ve ever worked with.
Reply from Freeway Insurance2026-06-17
Hi Carol,
Thank you for taking the time to share your experience. We're truly sorry to hear that your interactions with our agency left you feeling frustrated and unsupported. That’s not the level of service we strive to provide, and we appreciate your honesty in pointing out where we fell short. We’d like the opportunity to make this right. If you're open to it, please reach out to us directly at (888) 443-4662 so we can review your case and ensure you get the clarity and assistance you deserve. Thank you again for your feedback—it helps us grow and serve our clients better.
I had a very frustrating experience with the female agent who handled my call. She was unprofessional and repeatedly disconnected the call whenever I asked questions. Instead of addressing my concerns, she continuously repeated the same response without providing clear answers. When I tried to seek clarification, she became irritated and ended the call. This level of customer service was disappointing and did not resolve my concerns.
(520)639-7313
Reply from Freeway Insurance2026-06-17
Hi Jennifer,
Thank you for taking the time to share your experience. We're truly sorry to hear that your interactions with our agency left you feeling frustrated and unsupported. That’s not the level of service we strive to provide, and we appreciate your honesty in pointing out where we fell short. We’d like the opportunity to make this right. If you're open to it, please reach out to us directly at (888) 443-4662 so we can review your case and ensure you get the clarity and assistance you deserve. Thank you again for your feedback—it helps us grow and serve our clients better.
guadalupe was GREAT!! she made the proscess easy breezzzy !! you have a wonderful employee there!!, never let her go! give her a raise when she's due$$ thanks again Lupe your the best !!!!
Reply from Freeway Insurance2026-06-17
You can rest assured anytime you speak with our agents, they will help you find exactly what you are looking for. Thank you for giving us the chance to help. Have a great day!
Mayra, she has excellent communication skills . Patience and kindness . Doing an excellent job at accomplishing what my needs were . Making my day nice !! Thank you & id definitely recommend you .
Reply from Freeway Insurance2026-06-17
Thank you for giving us an opportunity, we will always look for the best prices for all customers, we do not feel insurance should have to be expensive for customers. Have a great day!
I had a great experience with Freeway Insurance. The staff was friendly, professional, and took the time to explain all of my coverage options. They helped me find an affordable policy that fit my needs and budget without making me feel pressured. The process was quick, easy, and stress-free. I appreciate their excellent customer service and willingness to answer all of my questions. I would definitely recommend Freeway Insurance to anyone looking for reliable coverage and great service.
Reply from Freeway Insurance2026-06-12
Thank you for allowing us the opportunity to help. Getting insurance has never been easier to get, with us you get to relax and let us find the policy that best fits your needs with the coverages, we always look for policies with the best rates for all our customers. Enjoy the rest of your day!
Great service by Sharie, she had me processed and a new policy in minutes. Thanks, and keep up the good work Freeway Insurance.
Reply from Freeway Insurance2026-06-12
Thank you for your review, our customer service department is an expert at what we do, help our clients get the peace of mind they need for their insurance needs. Have a great day!
Luis Acuna gave me such a great response. I trully felt confortable speaking to him. He attended the call with excellent manners and professionalism. Thank you.
Reply from Freeway Insurance2026-06-12
We are glad to see our agents can assist customers in finding insurance with great rates and coverage. Our main goal is to keep you safe and covered wherever you may be, whether it is on the road, at home or work. Thank you for being our customer. Enjoy the rest of your day!
Jocelyn Romero was very professional in helping me getting me set up with insurance. I liked that she did it fast and gave me different options and was so sweet and friendly. Great service. Will recommend others for sure.
Reply from Freeway Insurance2026-06-08
Thank you for your recognition of the service provided, understanding the needs of our customers helps our staff build a bond and confidence so you can rest assure you come to the right place for help. Have a great day!
Zero stars. Rep was shady, I asked what is the broker fee, didn't give me figure just said its in the premium then he says my monthly payment is
$49. Now he says the Rep will tell me the down payment when I go into the office. I had to push him what the down payment is, He said around $350! No Freeway scam for me, don't waste your time and money.
Reply from Freeway Insurance2026-06-02
We’re sorry to hear about your experience and understand how concerning this situation must have been. Your feedback is important, and we appreciate you sharing it. If you’d like assistance reviewing your concerns or discussing this further, our customer service team can be reached at (888) 443-4662.
Do not shop with this company for insurance! They are sloppy and unprofessional. First, they got my policy wrong. And when I called about it, they never returned my call. After calling again, I finally was able to talk to my representative. After telling her that the address was wrong, she pretended to correct it but never did. Then upon further investigation, I noticed that my DOT number was wrong on my policy. So I called back again and was told that she would get back with me. Instead she texted me instead of calling me. If that wasn’t bad enough, the ELD device that I need to in order to run my company was sent to a completely different address. Why, because she never corrected the mistake that she claimed to have fixed. I can go on and on about the unprofessional behavior that was displayed by my representative but it would be redundant. I just want anyone who is thinking about choosing this company for insurance to reconsider and find another company.
Reply from Freeway Insurance2026-06-02
We’re sorry to hear about your experience and understand how frustrating this must have been, especially with repeated errors and the lack of proper follow‑up. Your feedback is important, and situations like this should be taken seriously. If you’d like your concerns reviewed further, our customer service team is available at (888) 443-4662 to assist you.
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