Can understand what their saying
Can understand what their saying, fast and supportive
Reply from Freeway Insurance2026-07-20
Thank you so much for sharing your experience with us today. Have a great day!
About Freeway Insurance
Data updated- Website
- freewayinsurance.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 185 reviews
- Replies to negative
- 94% (30/32)
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About this business
Car insurance quotes from Freeway Insurance are fast, free, and easy. Easily compare auto insurance quotes online from top carriers and start saving today. Get a Quote Insurance Options Find an Office
Written by the business, not verified by us.Is Freeway Insurance legit?
Freeway Insurance (freewayinsurance.com) has a 4.3 out of 5 rating on OK.one, based on 185 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 83% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Customer service, Price, User experience. Last updated 2026-09-03.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, friendly, and patient when discussing various coverage options. Consumers also appreciate the affordable rates and the incredibly quick, smooth process of setting up their auto insurance. Many people note that representatives go above and beyond to answer questions clearly and find the best possible plans. Some reviewers were not happy with communication issues and persistent, bothersome follow-up calls from agents regarding quotes. A few people also mentioned unexpected extra charges and frustrating mistakes made on their important policy documents.
Auto-generated from all reviews of this business. For reference only.What people say
LIES, LIES, LIES...
Bottom line is they offer good insurance,NO MATTER YOUR SITUATION, and they.. LIED I called to find out the hype and they want to charge more than my current insurance..I asked the guy is that the best they can do..he said yeah...mind you I have NO ACCIDENTS( in the past 5yrs), NO DWI or DUI..EVER!!!, and NO TRAFFIC VIOLATIONS and they couldn't come through even with a DEFENSIVE DRIVING COURSE..ALL I'M SAING IS THE COMMERCIALS AND HEARSAY IS LIES THEY TALK A GOOD GAME TO GET CUSTOMERS..it wouldn't surprise me if they hike the rates not long after you join...THEY FALL FOR THE HYPE!!
Reply from Freeway Insurance2026-07-20
Hi, Thank you for taking the time to share your experience. We're truly sorry to hear that your interactions with our agency left you feeling frustrated and unsupported. That’s not the level of service we strive to provide, and we appreciate your honesty in pointing out where we fell short. We’d like the opportunity to make this right. If you're open to it, please reach out to us directly at (888) 443-4662 so we can review your case and ensure you get the clarity and assistance you deserve. Thank you again for your feedback—it helps us grow and serve our clients better.
Marissa Serrano was a great young lady…
Marissa Serrano was a great young lady that helped me get the best price for my budget very sweet very detail and very patient and the price was amazing that she quoted me I wish there were more people like her she’s amazing and she a keeper treat her thank you Marissa! I will recommend you for sure
Reply from Freeway Insurance2026-07-20
Thank you for recommending our service, our goal is to provide customers with the best experience possible and make the process easier for customers to get the coverages they need. Please call us again at any time to learn about other insurance we have to offer for RVs on land or water. Have a great day!
They shouldn’t even get one star at…
They shouldn’t even get one star at this point I called for a sr22 mind you that was on the 28th of June it currently July 7 I called numerous times to both the dmv and insurance still nothing even called them yesterday then I get a email today the 7th of July saying my license number was wrong so why am I paying almost a week and something for nothing and why couldn’t yall inform me of that since ive called multiple times
Reply from Freeway Insurance2026-07-20
Hi Anna, Thank you for taking the time to share your experience. We're truly sorry to hear that your interactions with our agency left you feeling frustrated and unsupported. That’s not the level of service we strive to provide, and we appreciate your honesty in pointing out where we fell short. We’d like the opportunity to make this right. If you're open to it, please reach out to us directly at (888) 443-4662 so we can review your case and ensure you get the clarity and assistance you deserve. Thank you again for your feedback—it helps us grow and serve our clients better.
marissa serrano is a very respectful…
marissa serrano is a very respectful manger and help me with getting a good quote on insurance
Reply from Freeway Insurance2026-07-20
Thank you for reviewing the service provided by our agent. Have a great day!
Absolute dog water
Absolute dog water. They send me a letter in the mail, no call, no email. Telling me there going to cancel my insurance unless they get photos of my car. I emailed them photos. They cancel any way. Try to get me to pay 150 dollars to reinstate after getting paid already on time. Absolutely terrible insurance company. Also charge 100 dollars to make any changes
Reply from Freeway Insurance2026-07-20
Hi Johnny, Thank you for taking the time to share your experience. We're truly sorry to hear that your interactions with our agency left you feeling frustrated and unsupported. That’s not the level of service we strive to provide, and we appreciate your honesty in pointing out where we fell short. We’d like the opportunity to make this right. If you're open to it, please reach out to us directly at (888) 443-4662 so we can review your case and ensure you get the clarity and assistance you deserve. Thank you again for your feedback—it helps us grow and serve our clients better.
Melany Diaz was great
Melany Diaz was great. I haven’t got this help from anyone else. She deserves a raise or some sort of appreciation. I will talk to her only if I have any concerns.
Reply from Freeway Insurance2026-07-20
Thank you for your review, our staff are knowledgeable about any question you may have about your policy. Our goal is to have well-trained agents ready to assist whenever our customers have doubts about their insurance. Enjoy the rest of your day!
Over all everything went well
Over all everything went well. Some difficulty in hooking up with agent.
Reply from Freeway Insurance2026-07-20
Our agency is grateful to see another satisfied customer; your review gives us peace of mind knowing our agents continue to outperform our competitors. Enjoy the rest of your day!
The agent help me and she went beyond…
The agent help me and she went beyond to get me an affordable insurance
Reply from Freeway Insurance2026-07-20
Thank you for having faith in us to get the job done, we are glad to have been able to help. Enjoy your day!
They are very nice and very helpful and patient with me
Elisabeth Orozco my agent is very helpful and patient.
Reply from Freeway Insurance2026-07-20
Thank you for reviewing us today. We are happy to see another satisfied customer. Have a great day!
Great service
Talk to a representative and toook care of me fast
Reply from Freeway Insurance2026-07-20
Thank you so much for sharing your experience with us today. Have a great day!
Staff were very helpful
Reply from Freeway Insurance2026-07-20
Thank you, we always do the best we can for our customers.
I put in a subject access request
I put in a subject access request. Exactly one month later I received about 15% of correspondence, and 0% of internal correspondence. Luckily I record and screenshot everything, so I noticed they've deliberately omitted the incriminating parts. This only strengthens my case against them and proves they cannot be trusted. They have no idea what is coming their way (legally). I'll post a few reviews a week to keep you all updated.
Reply from Freeway Insurance2026-07-20
Hi Edward, Thank you for taking the time to share your experience. We're truly sorry to hear that your interactions with our agency left you feeling frustrated and unsupported. That’s not the level of service we strive to provide, and we appreciate your honesty in pointing out where we fell short. We’d like the opportunity to make this right. If you're open to it, please reach out to us directly at (888) 443-4662 so we can review your case and ensure you get the clarity and assistance you deserve. Thank you again for your feedback—it helps us grow and serve our clients better.
Great and excellent customer service…
Great and excellent customer service was treated with nothing but with respect. I forgotten how it was to be treated Right./ thank you very much for the Experience.
Reply from Freeway Insurance2026-07-20
Thank you for the trust you have in our staff for always delivering great customer service. Our agency always makes sure to update any changes to the carriers we work with to make sure we can answer any of our customers’ questions. Have a great day!
Listening to what people say
I really appreciate the help that Joselyn Galvan gave me in getting an auto insurance policy. She is very easy to talk with and explains everything patiently and thoroughly and that is very welcoming in the chaotic world we live in. Thanks to her for making it much easier for a cranky old bastard like me!!
Reply from Freeway Insurance2026-07-20
We are always willing to help our customers to the best of our abilities to save money. We will always provide friendly and welcoming service, do not hesitate to reach out for any questions, concerns or doubts about your policy. Enjoy the rest of your day!
Alicia took care of me like I was…
Alicia took care of me like I was family! Awesome
Reply from Freeway Insurance2026-07-20
Thank you for reviewing the service provided by our agent. Have a great day!
Monica Espitia assists me with the…
Monica Espitia assists me with the renew of my contract
Reply from Freeway Insurance2026-07-20
Thank you for reviewing us today. We are happy to see another satisfied customer. Have a great day!
Had a great conversation with a David…
Had a great conversation with a David peyree got a policy started with ease. 5 star! Thanks again.
Reply from Freeway Insurance2026-07-20
Thank you for visiting our local office, we are glad our agent was able to assist you today. Enjoy the rest of your day!
The agent was really knowledgeable and…
The agent was really knowledgeable and kind. Thank you Chelsea Alfaro!
Reply from Freeway Insurance2026-07-20
Thank you for reviewing us today. We are happy to see another satisfied customer. Have a great day!
Thank you Joae Aguilar
My agent Joae Aguilar was so patient explained everything and resolved my issue, he took his time and got me a great deal with my 2 car insurance.I would recommend you ask for Jose in the Compton office .. Thank you Jose for helping us out.
Reply from Freeway Insurance2026-07-20
Customer service is our priority when it comes to insurance, we are glad our local office provided a good experience for you. We would also like to thank you for recommending our services to other customers. Have a great day!
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