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Is Freeway Insurance legit?
Freeway Insurance (freewayinsurance.com) has a 4.3 out of 5 rating on OK.one, based on 185 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 83% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Customer service, Price, User experience. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, friendly, and patient when discussing various coverage options. Consumers also appreciate the affordable rates and the incredibly quick, smooth process of setting up their auto insurance. Many people note that representatives go above and beyond to answer questions clearly and find the best possible plans.
Some reviewers were not happy with communication issues and persistent, bothersome follow-up calls from agents regarding quotes. A few people also mentioned unexpected extra charges and frustrating mistakes made on their important policy documents.
Auto-generated from all reviews of this business. For reference only.
What people say
J
Jojo · 1 review · Experienced 2026-07-23 ·
★★★★★
Horrible assistance
I'd like to edit my review and give Kristol Frazee and this company a 1 star not only because there was an issue that I needed handled urgently and my needs were not met in a timely manner, but because Kristol, the initial person who helped me sign up, who is now a manager shockingly - has not called me back at all for any updates regarding this matter. I've only received an email stating that my concern has been escalated to the managers to revise an error on my insurance policy. This then this issue hopped over to Daisy R, another manager who actually did do something for a few hours, but inconveniently transferred me the complaint line stating she couldn't do anything because she didn't have anything to do with my initial setup. Even Orlando in the complaint department was confused on why he was transferred the call because he stated this should've been handled by the supervisors and both parties should've taken accountability. Don't waste your time here, they love to waste yours.
Reply from Freeway Insurance2026-07-28
Thank you for taking the time to share your experience. We're truly sorry to hear that your interactions with our agency left you feeling frustrated and unsupported. That’s not the level of service we strive to provide, and we appreciate your honesty in pointing out where we fell short. We’d like the opportunity to make this right. If you're open to it, please reach out to us directly at (888) 443-4662 so we can review your case and ensure you get the clarity and assistance you deserve. Thank you again for your feedback—it helps us grow and serve our clients better.
L
Lorraine · 1 review · Experienced 2026-07-23 ·
★★★★★
The agent massai was very great helpful and…
The agent massai was very helpful and was very nice I appreciate the agent he was so awesome explained a lot I thank him
Reply from Freeway Insurance2026-07-28
We are glad our agent left a good impression on the services provided, helping you find the rate you were looking for. Enjoy your day!
C
Charles Fair · 1 review · Experienced 2026-07-22 ·
★★★★★
I come in and got my car insurance with…
I come in and got my car insurance with no problem they help u and understated what I needed,help me understand what I needed with very professional.
Reply from Freeway Insurance2026-07-28
We are happy to have been able to help you find the right price for your insurance needs. Have a great day!
F
Francesca De Leon · 1 review · Experienced 2026-07-22 ·
★★★★★
Thank you Ms Gloria for your services
Thank you Ms Gloria for your services! Thank you & god bless keep the good work
Reply from Freeway Insurance2026-07-28
Thank you so much for sharing your experience with us today. Have a great day!
I was helped by Michelle Brown, and she did a wonderful job getting me through the process. A raise has to be in order for the work she did for me. Thank you so very much 5 STARS!
Reply from Freeway Insurance2026-07-20
The 5-star review you left for our agent shows us how satisfied you are with the service provided; we are glad to know we have great team taking care of our customers. Enjoy your day!
C
Chef Crypto · 2 reviews · Experienced 2026-07-14 ·
★★★★★
Miranda Marie Wood
Miranda Marie Wood
Branch Manager
Very knowledgeable, professional and fast to get things done! She deserves a raise and a promotion
Reply from Freeway Insurance2026-07-20
Thank you for sharing your experience with our representative, it means a lot to us. Have a great day!
The agent Marciano Samana had helped me out so much. Great customer service and was very helpful. Your kindness is recognizes and appreciated. I hope you see this. Thank you.
Reply from Freeway Insurance2026-07-20
We do this for you, we value your time and know our clients have other matters they need to attend, this is why we make getting insurance stress free and easy. Have a great day!
was placed on hold three times. Line went dead twice. Hung up and the agent claims he provided a quote when he never did. Worst customer service ever.
Reply from Freeway Insurance2026-07-20
Hi Hannah,
Thank you for taking the time to share your experience. We're truly sorry to hear that your interactions with our agency left you feeling frustrated and unsupported. That’s not the level of service we strive to provide, and we appreciate your honesty in pointing out where we fell short. We’d like the opportunity to make this right. If you're open to it, please reach out to us directly at (888) 443-4662 so we can review your case and ensure you get the clarity and assistance you deserve. Thank you again for your feedback—it helps us grow and serve our clients better.
A
Amber Anders · 1 review · Experienced 2026-07-13 ·
★★★★★
Anthony was amazing super helpful and…
Anthony was amazing super helpful & kind he’s he man for sure! “ya huuuurrd me”
Reply from Freeway Insurance2026-07-20
Our agency is grateful to see another satisfied customer; your review gives us peace of mind knowing our agents continue to outperform our competitors. Enjoy the rest of your day!
J
Joe Skyes · 1 review · Experienced 2026-07-07 ·
★★★★★
Freeway insurance company, don’t go
I went to the Titus ave agency on July 8th, tired to get some information about the policy, the very rude manager , her name was Julie seemed like I was bothering her. Very condescending in her attitude and comments. You could smell alcohol on her breath, I am assuming she was drunk. Very bad Customer service, don’t recommend doing busy with them
Reply from Freeway Insurance2026-07-20
Hi Joe,
Thank you for taking the time to share your experience. We're truly sorry to hear that your interactions with our agency left you feeling frustrated and unsupported. That’s not the level of service we strive to provide, and we appreciate your honesty in pointing out where we fell short. We’d like the opportunity to make this right. If you're open to it, please reach out to us directly at (888) 443-4662 so we can review your case and ensure you get the clarity and assistance you deserve. Thank you again for your feedback—it helps us grow and serve our clients better.
Big Thank You to Tanner at Freeway Insurance!! (1112 E Nob Hill Blvd Ste 104, Yakima, Washington, 98901, USA)
Always super friendly and helpfull!!!
Reply from Freeway Insurance2026-07-20
We are pleased to see we left a good impression on you and met your expectations. You are welcome any time you need assistance, we will be here to help. Have a great day!
They put the wrong effective date for when the policy was going into effect
Reply from Freeway Insurance2026-07-20
Hi Ashley,
Thank you for taking the time to share your experience. We're truly sorry to hear that your interactions with our agency left you feeling frustrated and unsupported. That’s not the level of service we strive to provide, and we appreciate your honesty in pointing out where we fell short. We’d like the opportunity to make this right. If you're open to it, please reach out to us directly at (888) 443-4662 so we can review your case and ensure you get the clarity and assistance you deserve. Thank you again for your feedback—it helps us grow and serve our clients better.
L
LB · 1 review · Experienced 2026-07-02 ·
★★★★★
Give Your Business to “Mo” at Decatur/Sahara Location
I was anxious and pissed off upon walking into the Freeway location on S. Decatur & West Sahara; I’d been going through financial strain and other issues for almost a few months that culminated in an insurance lapse.
Adding to the anxiety and frustration was the weather ALREADY being hot AF early in the morning! 😡🥵…So as I walk in, “Mo” greeted me- and properly, not with an apathetic tone as if I’m just a number- as I signed in, which started to ease some tension. Once I finally sat at his desk - which only took about 10 mins to take me- I briefly explained my situation and he listened intently and with patience. Meanwhile, he was assisting his colleagues with problem-solving and still being attentive; he noticed that I needed water and went to get a cold cup for me without me expressly asking for it - this eased tensions even further.
So finally comes the quote - he ended up SAVING ME nearly a few hundred dollars a month, full coverage!…I went into the 4th of July weekend with a much better outlook for the month and year ahead…I’m not one to express much emotion now but I am passionate and loyal - because of “Mo” I will stick with this Freeway and the provider until further ado. To “Mo” 🍻🫱🏻🫲🏾🫡 🫵🏽 😤🫵🏽
Reply from Freeway Insurance2026-07-20
Thank you for sharing your personal experience with our agent today. Our goal is to offer a warm and welcoming environment for all customers, making them feel right at home when you need assistance with your insurance, we know insurance can be stressful and overwhelming for customers. That is why we have great agents who can connect with customers and put themselves in the customers’ shoes, so we know exactly how to help. Customer satisfaction is our top priority. Do not hesitate to call us any time you need assistance. Have a great day!
Beware working for this company. I made the mistake of giving them a 2 week notice of resignation and they let me go immediately. Don’t bother giving them the courtesy
Reply from Freeway Insurance2026-07-20
Hi Jacquelyn,
Thank you for sharing your feedback. We're sorry to hear that your experience during the resignation process left you feeling disappointed. We understand that situations involving notice periods and employment transitions can be difficult and may not always align with expectations.
While employment decisions are made based on a variety of business and operational considerations, we strive to handle all transitions professionally and respectfully. We value the contributions of our employees and aim to ensure that all personnel matters are managed fairly and in accordance with company policies.
We appreciate you taking the time to share your perspective and wish you the very best in your future endeavors.
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