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Written by the business, not verified by us.Freeway Insurance (freewayinsurance.com) has a 4.3 out of 5 rating on OK.one, based on 185 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 83% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Customer service, Price, User experience. Last updated 2026-09-03.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, friendly, and patient when discussing various coverage options. Consumers also appreciate the affordable rates and the incredibly quick, smooth process of setting up their auto insurance. Many people note that representatives go above and beyond to answer questions clearly and find the best possible plans. Some reviewers were not happy with communication issues and persistent, bothersome follow-up calls from agents regarding quotes. A few people also mentioned unexpected extra charges and frustrating mistakes made on their important policy documents.
Auto-generated from all reviews of this business. For reference only.Ms. Forest was the best representative for me! Her office is located at 2808 HWY6 S Houston, Texas. I recommend anyone looking for efficient service to request for her specifically. She’s amazing!
We are happy to see positive comments about our customer service. This gives us peace of mind knowing our agents provide quality service and great rates. Enjoy your day!
The customer service was amazing, very helpful, and answered all my questions!
We are happy to know we have been successful in assisting you with your insurance needs. Have a great day!
Cynthia made it really easy to get insurance. My vehicle is a classic model which made it difficult with other companies and she got it done. Best price with the correct coverage
We appreciate your review. Please refer friends, family, and even strangers to our agency. We will make sure to help them find something cheaper than their current rates. Have a great day!
The work with horrible insurance companies who cancel your insurance without proper notice for no reason and take your money and cause problems. The are horrible and please no one work with them. also if you get an insurance through integon RUUUNNN. THEY ARE THE WORST COMPANY EVER. IF YOU VALUE YOUR MONEY DO NOT COME TO THIS COMPANY FOR ANY INSURANCE.
Hi, Thank you for taking the time to share your experience. We're truly sorry to hear that your interactions with our agency left you feeling frustrated and unsupported. That’s not the level of service we strive to provide, and we appreciate your honesty in pointing out where we fell short. We’d like the opportunity to make this right. If you're open to it, please reach out to us directly at (888) 443-4662 so we can review your case and ensure you get the clarity and assistance you deserve. Thank you again for your feedback—it helps us grow and serve our clients better.
I was promised by my agent that he would cancel my policy with Progressive. I stated many times how important it is that I don't get double billed by the new insurance company and my old one! He assured me! If he had said you better call them and cancel yourself I would have but he convinced me I didn't need to worry! So I got my bank statement and guess what! I got charged 1219.88 by Progressive insurance just like I had feared! I'm now in serious trouble because of this charge that has already gone through and needs to be paid unless I want an interest charge! Plus, I now have to go without that money because it is going to be a credit on my card. I have other bills due from my bank account!! My trust has been violated and it just shows the lack of care the new generation has for doing their work with integrity and follow through.
Hi Judy, Thank you for taking the time to share your experience. We're truly sorry to hear that your interactions with our agency left you feeling frustrated and unsupported. That’s not the level of service we strive to provide, and we appreciate your honesty in pointing out where we fell short. We’d like the opportunity to make this right. If you're open to it, please reach out to us directly at (888) 443-4662 so we can review your case and ensure you get the clarity and assistance you deserve. Thank you again for your feedback—it helps us grow and serve our clients better.
The price was great I feel like I have good coverage all of the time I'm driving my car
Glad to know we helped you find the insurance that best fits your needs, thank you for sharing this with us.
Tanner in Yakima, was super helpful. I needed insurance for a court agreement, and he helped me with all that. He was very upfront and honest about the prices. He worked hard to ensure I was getting the cheapest price and explained all the different prices I am paying. Very nice, and would recommend if you need help figuring out insurance
Thank you for sharing this with us, our vision for this year is for our clients to have affordable insurance with a rate that fits your lifestyle with the coverage you need. Have a great day!
Ms. Gladys from Freeway Insurance (Conroe) did a Fantastic Job finding me a Great and Affordable Quote! She was Friendly, Patient, Informative and Efficient!! You GO Ms. Gladys and Thank You Again 👏🏾👏🏾👏🏾👏🏾
Thank you for giving us the opportunity to assist you with your insurance needs. We provide top quality insurance and enjoy the relationship we build with our customers. Enjoy your day!
I appreciate that customer service Winter has I mean she’s so understanding and also helped me with best quote and conversation top tier ifykyk. Thank you Winter :)
Thank you for your recommendation, we always look out for our customers, please refer your friends and Family, we will make sure to get them the best rate every time. Have a great day!
They were very efficient and helpful with my price quote and setting up my new insurance. The price was great! I can pay my insurance online.
We appreciate your review. Please refer friends, family, and even strangers to our agency. We will make sure to help them find something cheaper than their current rates. Have a great day!
I’ve been a customer of freeway insurance for a while now, and I’ve been nothing but pleased by how easy it is to work with their agents!It’s always a bonus when Shameka is the agent that I interact with she is so helpful and pleasant to work with.I can always count on her providing me with the most affordable and reliable companies to insure my vehicles with!She is super helpful and friendly and because of that I’m not going anywhere else for my insurance needs.
We do love to see that you are taking the time to comment on the recent interaction you had with us. We thrive to better our customers' experience. Likewise, we look forward to continuing to do business with you for many years to come. Your comments help us find better solutions to your comfort. Have a great Day!
Brittney was a great help to me in getting the best price on coverage for my vehicle. She was very patient and pleasant to talk with. Brittney was very detailed when explaining insurance coverage for my vehicle. Brittney is the best at what she does. Elliott.
We do love to see that you are taking the time to comment on the recent interaction you had with us. We thrive to better our customers' experience. Likewise, we look forward to continuing to do business with you for many years to come. Your comments help us find better solutions to your comfort. Have a great Day!
Luz Sanchez from the Belmont location was amazing. She took the time to explain everything clearly, answered all of my questions, and made sure I understood all of my options. She helped me get the best rate possible and gave me a thorough breakdown of everything without making it feel overwhelming. You can tell she genuinely cares about helping people. I’ll definitely be recommending her to friends and family from now on.
Thank you for sharing this with us, our agency is focused on building a strong, intelligent and knowledgeable team so they can be prepared to help our customers with their insurance needs whether it is helping you find the right price or solve any issues you may have with your current policy. Enjoy the rest of your day!
The biggest complaint it's being monitored for quality assurance which it isn't automatic stuff that doesn't work people that hang upon on you these some traing in customer relations
Hi Thomas, Thank you for taking the time to share your experience. We're truly sorry to hear that your interactions with our agency left you feeling frustrated and unsupported. That’s not the level of service we strive to provide, and we appreciate your honesty in pointing out where we fell short. We’d like the opportunity to make this right. If you're open to it, please reach out to us directly at (888) 443-4662 so we can review your case and ensure you get the clarity and assistance you deserve. Thank you again for your feedback—it helps us grow and serve our clients better.
Great customer service. Was quick and easy. Manuel Miranda gave me the best customer service. He was very respectful and explained everything clear.
Our agency is grateful to see another satisfied customer; your review gives us peace of mind knowing our agents continue to outperform our competitors. Enjoy the rest of your day!
Tracy with Freeway insurance out of San Antonio was the most helpful representative that I have ever had as a client in any company or even industry. She went out of her way to explain, help, make things easier for me, and very informative. She also helped make sure that I was able to renew my policy paying good rates still. Very kind and called me back immediately when things were needed and to follow up. Helped also inform me of my discount advantages if I payed online and added my eft information for yet another discount which I never knew about.
Thank you for sharing your positive experience. We are happy to have agents with great people skills and great customer service working here, making our customers feel right at home. This gives us the comfort of knowing our customers are being treated well. Customer Satisfaction is our top priority here, and we could not do it without your support. Have a great day!
Freeway Insurance company in yuma handles my insurance needs in a very courteous and professional way. Many thanks to agent Heriberto Villa for exceptional service!!
Thank you for your review, our customer service department is an expert at what we do, help our clients get the peace of mind they need for their insurance needs. Have a great day!
would not recommend to anyone I bought the roadside assistance thru auto club and have been trying to get a refund for over a month now every time I call they can't ever find my policy it takes them literally 10 mins just to find my account and then after I already have been waiting for my money to hit my account they tell me to fill out an email asking for a refund, and one of the representative just hung up on me I wasn't being rude he said he was working on the refund and 2 mins later it went to the survey... Very irritated
Hi Megan, Thank you for taking the time to share your experience. We're truly sorry to hear that your interactions with our agency left you feeling frustrated and unsupported. That’s not the level of service we strive to provide, and we appreciate your honesty in pointing out where we fell short. We’d like the opportunity to make this right. If you're open to it, please reach out to us directly at (888) 443-4662 so we can review your case and ensure you get the clarity and assistance you deserve. Thank you again for your feedback—it helps us grow and serve our clients better.
I wouldn’t recommend the 800 n kedzie location the customer service was terrible and very rude sales representative Lucian M. Rivera with racial discrimination and also the manger that was in today made it no better and told me get insured some place else than just very rude unprofessional racial.
Hi, Thank you for taking the time to share your experience. We're truly sorry to hear that your interactions with our agency left you feeling frustrated and unsupported. That’s not the level of service we strive to provide, and we appreciate your honesty in pointing out where we fell short. We’d like the opportunity to make this right. If you're open to it, please reach out to us directly at (888) 443-4662 so we can review your case and ensure you get the clarity and assistance you deserve. Thank you again for your feedback—it helps us grow and serve our clients better.
Christian Alvarez provided exceptional customer service He handled my questions with ease and provided competitive quotes. Lucky to have been connected with this agent. #repeatcustomer 5151 Plank Rd. Baton Rouge, LA 70820
You can always have a piece of mind knowing you have a reliable agent for all your insurance needs, thank you for leaving a 5-star review for the service provided. Have a great day!
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