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Written by the business, not verified by us.Freeway Insurance (freewayinsurance.com) has a 4.3 out of 5 rating on OK.one, based on 185 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 83% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Customer service, Price, User experience. Last updated 2026-09-03.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, friendly, and patient when discussing various coverage options. Consumers also appreciate the affordable rates and the incredibly quick, smooth process of setting up their auto insurance. Many people note that representatives go above and beyond to answer questions clearly and find the best possible plans. Some reviewers were not happy with communication issues and persistent, bothersome follow-up calls from agents regarding quotes. A few people also mentioned unexpected extra charges and frustrating mistakes made on their important policy documents.
Auto-generated from all reviews of this business. For reference only.Louis was very helpful and informative he took the time to check into my issue and even said he would follow up Monday to get me more answers
Thank you for your review, our customer service department is an expert at what we do, help our clients get the peace of mind they need for their insurance needs. Have a great day!
I was talking to the rep Janessa Singh she was extremely helpful and helped me get insurance I can afford, when I had questions they were answered thoroughly and very clearly and she really really helped me especially when she got her manager to also help when I had a more serious question. 10/10 Would recommend ask for her she's awesome!!
Thank you for giving us the opportunity to help you find something cheaper, this is why we are here, to help you lower the cost of your insurance to help you put some money away so you can save it or spend it on what you want instead of what you need, it is nice to spoil ourselves occasionally. Have a great day!
My husband called the company trying to renew the insurance and this guy name johan elizalde told him that there was another company cheaper than one he had. So he proceeded to switch companies. After 4 months the new company (bridget) decided to cancel my husband’s policy for non payment. But,my husband paid for full 6 months . We were trying to reach that guy (johan elizalde ) and he never called back. One of his coworkers said that she was johan assistance (which is not true) those people don’t have assistants. When I explained to her what happened, she said..unfortunately there’s nothing we can do!..how easily is for them just to say that!!! When they already got their money and we lost ours!!! Be careful on who you trust with your money. We earned our money decently working while this people earned their money stealing from others !!!
Hi Yolanda, Thank you for taking the time to share your experience. We're truly sorry to hear that your interactions with our agency left you feeling frustrated and unsupported. That’s not the level of service we strive to provide, and we appreciate your honesty in pointing out where we fell short. We’d like the opportunity to make this right. If you're open to it, please reach out to us directly at (888) 443-4662 so we can review your case and ensure you get the clarity and assistance you deserve. Thank you again for your feedback—it helps us grow and serve our clients better.
Karen was very helpful finding me the best rates and quote for my budget and we were done in a speedy manner. Recommend them for your insurance needs
We are happy to see we meet your insurance needs; we would also like to thank you for reviewing our agent’s outstanding performance. Have a great rest from your day!
Mariah was very friendly and knowledgeable. Extremely helpful. Store 6150
Thank you for recommending us and allowing our agent to assist you with your insurance needs today! Have a great day.
Kathleen Chouinard was great. She provided me with great information and helped me get the lowest rate. She had great customer service. Freeway is blessed to have her on their team
Thank you for your review, it was no problem, this is what we specialize in, thank you for giving us the opportunity to help. Have a great day!
Brianna was amazing! Thank you so much for making it a quick and easy process! John McManus
We are glad our agent left a good impression on the services provided, helping you find the rate you were looking for. Enjoy your day!
What a pleasant experience as always. Not only do they provide you with the best rates. Their customer service is second to none. Cassandra was able to get me my quote and was super nice and knowledgeable. I won't go anywhere else and you shouldn't either.
You can always have a piece of mind knowing you have a reliable agent for all your insurance needs, thank you for leaving a 5-star review for the service provided. Have a great day!
Thank you, we always do the best we can for our customers.
Thank you, we always do the best we can for our customers.
We are happy to have been able to help you find the right price for your insurance needs. Have a great day!
Thank you Jesus I had a wonderful experience there was no wait time and I was able to obtain affordable insurance in a reasonable time frame
Thank you for choosing us, we are committed to providing you with the best service possible to ensure your satisfaction. Enjoy your day!
Yasmein was extremely helpful. She got me a comprehensive policy that was half the price of what I had. She is totally versed in the insurance business. She listened to what I needed and found it for me. Thanks for all your help.
The process is easy, you just tell us what you are looking for, and we do all the leg work for you, thank you for choosing us for your insurance needs.
All my questions were answered and the process was easy would recommend to family and friends
Customer satisfaction is our top priority; we listen to all our clients’ needs. We would like to thank you for the 5-star review you left for us. Enjoy your day!
Melissa did an excellent job and saved me a very substantial amount of money with minimal effort on my part.
Thank you for having faith in us to get the job done, we are glad to have been able to help. Enjoy your day!
The professionalism was great and he guided me through the process with great information to make me feel more comfortable with the insurance policy.
Thank you for your review, we know getting insurance can be stressful, which is why we do all the leg work, this is way we can take something off your to do list. Have a great day!
Freeway brought my insurance from $450 a month to $154 and I was very happy about that
Thank you for your review, it was no problem, this is what we specialize in, thank you for giving us the opportunity to help. Have a great day!
David made the process amazing and easy to navigate to where the price was just right
Thank you for sharing your experience with our representative, it means a lot to us. Have a great day!
Thank you for reviewing us today. We are happy to see another satisfied customer. Have a great day!
Chad was a great help. His service and expertise was great.
Thank you for sharing your experience with our representative, it means a lot to us. Have a great day!
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