This company is a scam!! I placed an order in August, it never arrived, customer service is terrible and keeps asking me to just pick something else. I bet the positive reviews are fake. Don't order!
This is all a scam! Don't waste your money.
Futario 回复2025-11-04
Dear customer, we are sorry that you are not satisfied with this purchase! We take your feedback very seriously, but we are currently unable to retrieve your order details and cannot assist you directly. Please send an email to [[email protected]], including your order information, and we will contact you as soon as we see it to resolve your issue to the best of our ability. Thank you for your understanding!
These are some of the dumbest people I have ever dealt with. I’m not sure where these people are located, but I’m convinced they cannot read. I received their product extremely late weeks after I ordered it and it’s pure garbage. The material is cheap. You might as well just go to the dollar store and put two paper bags together and call it an outfit do not order from these people. It’s a scam. They take your money and then you will have to end up calling your credit card company. It seems to me they have no sense whatsoever. I got one communication from them and could not even understand what they were saying. You are going to regret it. If you order from this people I mean the product material is so cheap. I could not even believe it. You better off ordering from Temu or Sheen
Futario 回复2025-11-04
Dear customer, we sincerely apologize for the inconvenience you encountered while shopping and for not being able to assist you immediately! At the moment, we are unable to find your order information, so we cannot accurately verify your request. Please contact us through the official email [[email protected]] and provide your order number. We will follow up immediately and help resolve the issue as soon as possible. Once again, we apologize for the inconvenience!
You can tell a company is a scam when you have just as many bad reviews as good reviews. Wildly different experiences do NOT add up. I didn't receive my order of two kinds of pants in time, and wrote to them, and got a response that it was coming. Then when it did, it was only half the order, and way too small at that. They told me I could keep the original pants and order a size up, so I was waiting for that. Then they recently emailed to say it wasn't in stock, but to choose another item off the website and get 10% off, and to please change my bad review. What a joke! Just give me my money back. Then when I inquired where my missing order was, it finally came, again waaaay too small (I'm a medium), in fact, the size tag was missing, so it was probably an extra small originally. So now I'm on an email with two different "agents". I'm not going to choose another item from the website, and I'm tired of the lack of accountability, so I'm just hoping they refund my money. The website says customer service is their highest priority. If it was, don't falsely advertise and send wrong products, and just give us our refunds! I will make sure to look up any website now that looks too good to be true.
Futario 回复2025-11-03
Dear customer, we are sorry that you are not satisfied with this purchase! We take your feedback very seriously, but we are currently unable to retrieve your order details and cannot assist you directly. Please send an email to [[email protected]], including your order information, and we will contact you as soon as we see it to resolve your issue to the best of our ability. Thank you for your understanding!
One item was out of stock but haven’t received my refund for it. The other states delivered but not here. The last item did fit. Second order, two items arrived but don’t fit. I did everything they asked but have yet to receive return label. I send them pics of items and shipping label has not been received. They don’t answer emails so I kept sending them. They commented that I was sending too many emails. Answer them so I don’t have to send them every other day.
Futario 回复2025-11-03
Dear customer, we sincerely apologize for the inconvenience you encountered while shopping and for not being able to assist you immediately! At the moment, we are unable to find your order information, so we cannot accurately verify your request. Please contact us through the official email [[email protected]] and provide your order number. We will follow up immediately and help resolve the issue as soon as possible. Once again, we apologize for the inconvenience!
This clothing is not what is on the website. It is sized for small asian women, not the standard American. I ordered a Medium and it's definitely a small. The arms are too short, the pockets, stitching and overall design is not what they show on the website. I ordered the first week of September and it took 8 weeks to get my order. The website says "Ship in 24 hours" These guys are total fraud. I have photos too of mine versus what's on the website.
Futario 回复2025-11-01
Dear customer, we apologize for any inconvenience caused during your shopping experience! As we are unable to check your order, we cannot directly assist you in verifying the issue or facilitating its resolution. Please contact us via the official email [[email protected]], providing the order number, and we will assign a dedicated person to handle it for you step by step. Thank you for your cooperation!
A long wait but finally got one of my two orders. Better than expected. The fit and quality is beyond my expectations.
Excited to get my second order
Thanks, thanks
Futario 回复2025-10-31
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
This fitted dress is super comfortable and flattering,with excellent elasticity.I can't wait to wear it!
Futario 回复2025-10-31
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
This company is a scam. any way we can get our money back if they don't offer returns for their trash?
Futario 回复2025-10-29
Dear customer, we sincerely apologize for the unsatisfactory shopping experience! We are eager to address the issues you reported, but we cannot proceed without locating your order. Please kindly send us your order number through [[email protected]], and we will prioritize handling your request to provide you with a satisfactory result as soon as possible. Once again, we apologize!
Buyer Beware! This company is a fraud. They promote product that is not in stock and then make you wait weeks to get what you ordered. When the product doesn't fit, they do everything possible to avoid a return or exchange (communication delays, offers to keep the product with additional discounts on other products, making you pay for shipping, tariffs, duties, etc to China). "Yony" is either a waste of a human being or a bot..... Oh, and for the product...it's cheap, crap from China, not as advertised.
Futario 回复2025-10-29
Dear customer, we are sorry that you are not satisfied with this purchase! We take your feedback very seriously, but we are currently unable to retrieve your order details and cannot assist you directly. Please send an email to [[email protected]], including your order information, and we will contact you as soon as we see it to resolve your issue to the best of our ability. Thank you for your understanding!
It took more than a month to get the top I ordered, and although it was an attractive top, it was too small and the hassle to return it was more than I could stand. Buyer beware with this company!
Futario 回复2025-10-29
Dear Customer, we sincerely apologize for the previous shopping issues that caused your dissatisfaction! We have located your order and the refund has been processed, which will be returned via the original payment method. The time for the refund to appear may vary slightly across different platforms, so we recommend that you keep an eye on your account activity. If you cannot find the refund later or have any other questions, please send an email to [[email protected]], and we will check it for you promptly. We apologize once again!
The knit dress I got is beautiful made and feels really high quality.I'll definitely be shopping with Futario again-highly recommend!
Futario 回复2025-10-30
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I ordered a blue velvet vest that came pretty quickly, was nice quality and came with a nice brochure on fabric care. The other jacket I ordered was not in stock and would not arrive in time for the event I wanted it. With a little back and forth, they refunded my money for that part of my order. I got the money back immediately. I was pleasantly surprised.
Futario 回复2025-10-25
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Complete scam. Don't fall for it.
I submitted my order 10/1/25. 10 days later I inquired about shipping. When told it hadn't yet been shipped. I emailed 5 TIMES requesting cancellation & was repeatedly dismissed. Consistent with previous non-acceptance, 3 wks later, I was informed my order could not be cancelled, as it was in process of shipment. I'll believe the referenced refund when I see it.
As anticipated, the shipment was delivered, despite multiple requests to cancel order.
No refund. Futario's reply here bears zero truth or integrity.
DO NOT DO BUSINESS WITH Futario.
Futario 回复2025-10-25
Dear Customer, we sincerely apologize for the previous shopping issues that caused your dissatisfaction! We have located your order and the refund has been processed, which will be returned via the original payment method. The time for the refund to appear may vary slightly across different platforms, so we recommend that you keep an eye on your account activity. If you cannot find the refund later or have any other questions, please send an email to [[email protected]], and we will check it for you promptly. We apologize once again!
Correct it’s a scam. Your item will never ship, and if you reach out, they’ll ask you to send a picture of another item that you’d like instead, since yours is out of stock.
Futario 回复2025-10-25
Dear Customer, we sincerely apologize for the previous shopping issues that caused your dissatisfaction! We have located your order and the refund has been processed, which will be returned via the original payment method. The time for the refund to appear may vary slightly across different platforms, so we recommend that you keep an eye on your account activity. If you cannot find the refund later or have any other questions, please send an email to [[email protected]], and we will check it for you promptly. We apologize once again!
These clothes DO NOT look like advertised. They are extremely poorly made, cheap material and quality does not look at all like it does on their website. Return process is ridiculous - back and forth and then make you pay to send back to China. Do not recommend shipping here - sadly, SHEIN is better and more user friendly
Futario 回复2025-10-25
Dear customer, we are sorry that you are not satisfied with this purchase! We take your feedback very seriously, but we are currently unable to retrieve your order details and cannot assist you directly. Please send an email to [[email protected]], including your order information, and we will contact you as soon as we see it to resolve your issue to the best of our ability. Thank you for your understanding!
If I could give a negative star review I would. I have ordered almost $1000 worth of clothing from this site. Nothing was shipped in the 24 hours like it states on their website. I have tried to cancel orders. First they tell you an item is out of stock and won’t be restocked. When you ask for a refund, they ask you pick something else. No, I want what I ordered. Then they offer you a discount on next order. I don’t want it. You ask for your money to be refunded. All you get at that point is complete silence. I even tried to call them in China today. Surprise that number doesn’t work. I have asked all orders not shipped to be canceled as I had ordered for vacation and nothing will arrive in time. Dead silence and no email responses from multiple emails. I SO wish I had read reviews prior to ordering a single thing. I have 3 orders out and the company responds to nothing. I am contacting my credit card company and hopefully they can assist with this issue. Complete SCAM! BEWARE!
Futario 回复2025-10-25
Dear customer, we are sorry that you are not satisfied with this purchase! We take your feedback very seriously, but we are currently unable to retrieve your order details and cannot assist you directly. Please send an email to [[email protected]], including your order information, and we will contact you as soon as we see it to resolve your issue to the best of our ability. Thank you for your understanding!
I bought a vest and I wasn’t totally happy with it so I wanted to return it. They actually let me keep the vest and let me pick out something else at no charge. I got a long suede coat that is beautiful!
Futario 回复2025-10-25
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I was going to order but don’t like the review so forget my orders
Futario 回复2025-10-27
Dear customer, we sincerely apologize for the inconvenience you encountered while shopping and for not being able to assist you immediately! At the moment, we are unable to find your order information, so we cannot accurately verify your request. Please contact us through the official email [[email protected]] and provide your order number. We will follow up immediately and help resolve the issue as soon as possible. Once again, we apologize for the inconvenience!
See my 9/21 review: Futario's BS reply on 9/23 was to send my order # to get the replacement vest. Yet they already had my order # in their correspondence about the exchange: "Dear Customer, #Fa42851, we have received your return request..." On 10/10 I criticized their unethical ways and requested a refund. Futurio's reply included instructions to send the vest to Guangzhou, China, "choose the logistics channel that includes taxes, customs clearance fees and other related charges," or I could receive a 20% refund, or the replacement vest that they originally said I was getting on 9/2 that never was sent. Do not buy from this company.
Futario 回复2025-10-21
Dear customer, we are very sorry that you encountered problems during your shopping and were unable to get them resolved promptly! Currently, we are unable to check the order information. To avoid wasting your time, please send an email to 【[email protected]】 and mention the order number you placed. We will assign a dedicated person to follow up immediately and efficiently handle the issue for you. Once again, we apologize to you!
The jacket that I ordered looks nothing like the photo - not even close! It's very poor quality. I tried to return it but they tried to offer me 10% back or another item. Why would I want another item?! I guess I'm just out $100. I'll never shop here again!
Futario 回复2025-10-21
Dear customer, we are extremely concerned upon seeing your negative review and are eager to help you solve the problem! However, we cannot find your order details, so we are unable to respond accurately to your request. Please contact us through the official email [[email protected]] and provide the relevant order information. We will take your feedback seriously and do our best to handle it for you. Thank you for your understanding!
