Manufacturer of Graphics Tablet, LED tracing Light Box, Pen Display. Gaomon is a creative brand that empowers creators worldwide with innovative and individualized graphic input devices. Since our establishment in 2011, we have been dedicated to developing professional tools that embody the core concepts of confidence and freedom. -------------------------グラフィックタブレット、LEDトレーシングライトボックス、ペンディスプレイのメーカー。 Gaomonは、革新的で個性的なグラフィック入力デバイスで世界中のクリエイターに力を与える創造的なブランドです。 私達は2011年に私達の確立以来、信任および自由の中心の概念を具体化する専門用具の開発に捧げられました。
以上内容由商家自行提供，未经平台核实。GAOMON（gaomon.net）在 OK.one 的综合评分为 4.9 分（满分 5 分），基于本站收录的 110 条用户评价，属于电子与科技分类，口碑优秀。好评高度一致，99% 的评价为 4 星及以上；商家尚未回复差评；近 12 个月新增 39 条。数据最后更新于 2026-10-25。
Reviewers overwhelmingly had a great experience with this company, expressing high satisfaction with both the items and the overall assistance received. Customers frequently praise the support team for providing remarkably fast, extremely polite, and exceptionally efficient service that makes ongoing communication completely smooth and pleasant. Many people appreciate how knowledgeable, patient, and deeply attentive the staff is when answering questions and solving technical problems. However, some customers also noted experiencing initial product or shipping hiccups, such as receiving incorrect items or missing parts. Despite these initial setbacks, reviewers highlighted that the dedicated support team quickly resolved the issues and promptly shipped necessary replacements.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Customer service representative was very responsive, and understanding. Patiently guided me step by step through the troubleshooting progress for my broken tablet. They got back to me as quickly as they could, and I felt like I was a truly valued customer while speaking to them. Cusomer service can be found by emailing "service(at)gaomon(dot)net" for anyone else having issues.
Really fast replies which are clear and concise. Fixed my issue 2 days within sending in a ticket. The emails also had a "human" tone to them which is a nice addition when it comes to things like this. The tablet itself is also a steal compared to other competitors in the market.
Very patient with me, and helped resolve the issue I was having quickly and efficiently.
Great customer service team. I accidentally threw away my nibs while unboxing my new tablet. Gaomon customer service helped me with my problem quickly. I appreciate their service.
The Gaomon customer support team made careful steps the team made to ensure there really had been an issue with my tablet product and had appropriate measures taken to test it to locate a problem. When it had indeed been BROKEN they were able to have a new one sent to me for a doable price. Overall my experience had been amazing, and I was always happy to see a response to my ticket and have it all sorted out, this team really puts in effort to sort out problems their customers face and I personally really appreciate that ^^
CS was informative and sent me to the right location
Couldn't find the driver for my tablet wich is more than 5 years old. The customer support answer to my mail by the day with and sent me the driver I needed. My MK10 now works perfectly on my computer. I'm really glad.
Gaomon helped me with a product I bought from a third party seller and helped me realize that seller had given me the wrong parts even though it wasn't Gaomon's fault in the least. They had EXCELLENT customer service and that's something coming from me. I'm kinda hard to please some times. I found their customer service via their blog on their website and contacted them via email. They saved me a bundle helping me realize why my tablet wasn't working. Amazing service and it just won them a repeat customer.
I bought a Gaomon S630 graphics tablet some time ago. It is a product in the lower price segment (The manufacturer wants to place the tablet on the market, which is why it is always available at special prices), but it can nevertheless keep up with other products. The tablet was intended as a replacement and had been lying "idle" in the cupboard for some time. When I needed it, I realised that the pen was probably defective (the tablet reacted to the pen even when it was a few centimetres above the surface, which indicates a defective sensor). I then contacted the manufacturer's support. (support.gaomon.net) To be honest, I didn't expect any support at all due to my one-sided experiences with various manufacturers. (And had already ordered a second S630 to stay fit for work), which I was finally able to try out*. *(Incidentally, the price-performance ratio is absolutely right here - pressure sensitivity and accuracy are excellent, the 4 function keys can be freely assigned. You have to be careful with the pen, but that applies to all graphics tablets). But then I was very surprised at how courteously my enquiry was dealt with. The support team was able to clearly identify the product and the purchase after exchanging some data. After it was clarified that the pen had been delivered defective, I was sent a replacement. I was happy to pay the postage, which was incurred because more than 30 days had already passed since the purchase. The support was very accommodating, always friendly and - what I particularly liked - always told me exactly what the next step would be and, above all, when there would be a delay in the next answer. By no means a given. Awesome. I admit that I didn't initially consider purchasing higher quality devices from this brand - but I'm reconsidering now. The brand may still be relatively new on the market, but it wants to establish itself and makes no compromises when it comes to customer support and product development (the S630 has been continually developed since my first purchase).
The tablets are great, and the customer service are very friendly and do their best to fix problems in a speedy manner. i wish they had been a bit more transparent about a replacement fee, but maybe it was something i had overlooked. much rather a small replacement fee than buying the whole product again
I wrote to Gaomon (the email is service[at]gaomon.net ) as I had questions about my display tablet. The Customer Service was very attentive ,polite and efficient in responding to me.I'm highly satisfied and can only recommend to buy their products. To accelerate the process you must prepare the S/N (serial number) at the back of your tablet. Not only their tablet are great but we can say the the same !of their assistance ! Thank you again for your help.
Googled their support email and scrolled down a bit on their to find it. Got initial response in the same day which was crazy. I emailed late at night. Customer service was really nice and helpful.
The GAOMON team responded promptly to my ticket and after a quick firmware update everything was solved. I am very satisfied with the support service I received.
Gaomon as a company has so far been an amazing experience, one I cannot recommend enough! Their support is very quick to respond to ticket requests, and very dedicated to helping their customers. I had an item damaged in transit, no fault of their own mind you, and they sent out a replacement within a day at no extra charge. I greatly appreciate the company and their staff! And as someone who has owned a few of their products for going on a couple years now, their quality is amazing. My pen display (the PD2200) has held up with no complaints from me, I love it to bits! The battery free pen was an absolute plus for me in that regard, too. If you need to contact them, there is a link for "Support" on the top of their website, click it then click "Submit a ticket". Alternatively you can find their email fairly easily at the bottom of their website, under the "Contact Us" section! Be sure to add in your order number if it's in regards to that, it'll speed up the process for sure.
Very fast and helpful and nice customer service with a quick response throughout the day, it was an delightful experience and amazing product.
I am personally very satisfied with this brand of drawing board. First of all, its appearance and functions meet my personal requirements. The price is also very reasonable. The brush strokes are also very smooth. The lack of color difference is also very good. I have had it for nearly 4 years, and overall it has no shortcomings. It is an almost perfect drawing tablet!
I've had a fantastic experience with my Gaomon tablet. When I encountered an issue with my recently purchased Gaomon PD2200 from Shopee Ph, I reached out to their tech support team via their website (gaomon dot net). I was pleasantly surprised by how welcoming, responsive and supportive the staff was, to the point where I completely forgot about my frustration. Their quick assistance via chat and email (service @ gaomon dot net) led to an immediate replacement, it is honestly one of the best customer service I've experienced from any company. The cutsomer care was outstanding and thoroughly reassuring. Owning multiple Gaomon tablets, I feel confident in purchasing again because I feel secure knowing that their customer support is absolutely top-notch.
I recenlty got a gaomon after so much hesitation, at first i was scared that, since the brand is new, i might find problems contacting support but when i did need help, i got my answer right away! The support is so kind and helpful, very responsive too! If you ever need help with anything concerning gaomon, whether it's questions about the brand or help, send an email to this contact : service @ gaomon.net (no space between the characters) they reply during all business days (if you send an email on the weekend you get a reply by monday) I totally recommend the brand AND its support ❤
Everything, especially the specialist Cialey
Gaomon is a great graphics tablet company, everything came to me very quickly and the tablet seems very convenient and comfortable to me. My pen broke, but I found a piece of paper in the zip bag that was in the tablet box, where it was written about their support. I wrote to that mail. A very nice person helped me for a long time. This person said that the pen could no longer be repaired, so he/she applied for a replacement pen. After a couple of days, the pen arrived and everything works. I really liked the way this person served me. But there is only one small minus. It's that they don't work on weekends...
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